Operator Guide
5- 7
Troubleshooting
applications create this type of file?
•
Was the file recreated and resubmitted with a different driver
(for example: 6135 driver, Adobe with the 6135 PPD,
LaserWriterII NTX, Linotronic330, or DT135)? If so, what was
the result?
•
Has the file been printed on a second PostScript printer (for
example: on another printer, a true Adobe PS2 printer)?
•
Is there a printed PostScript error page. If there is one, what
errors are listed?
•
Was the file recreated and resubmitted? If so, what was the
result?
•
Especially for large jobs: Has the file been submitted to a
queue that is accepting files and is clear of problems, and for
which resources were available and adequate?
•
What do you see as the specific image errors or problems in
the prints?
•
When you compare the problem prints with a hard copy proof
(for example, from a true Adobe2 printer), what specifically do
you need to correct?
•
Did this file or similar files print on a previously installed
version of the system software?
•
Has printing been attempted with the most recently released
version of the system software installed?
Isolating TIFF file problems
Ask the following questions when there are problems with TIFFS:
•
Is the file a true TIFF or is it a TIFF wrapped in PostScript as
determined by viewing the file in a text editor and checking the
PostScript header?
•
Did the PostScript error page list the error as "Decomposition
Task Failed" to indicate that the tags and compression formats
of this file are not supported?
•
What type of client and application was used to submit the
file?
•
Was the file created using FreeFlow PrePress Suite, or using
generic image manipulation software (for example: Corel,
PhotoShop, or Word) or did it originate from a scanner?
•
Can the TIFF image be viewed using any software package
(for example: Corel, PhotoShop, ImageWiz, Word, or
FreeFlow)?
•
Has the file been recreated and resubmitted?
•
Does the error page list errors such as "image mask,"
"Xeroximage," or "image" to indicate that the FTP transmission
of the file has corrupted the TIFF image data?
•
If the file has an orientation problem, has an attempt been
Summary of Contents for DocuPrint 100 EPS
Page 1: ...operator Xerox DocuPrint 100 115 135 180 EPS 701P24790 April 2005 guide...
Page 16: ...xiv Operator Guide Introduction...
Page 54: ...1 38 Operator Guide Overview...
Page 60: ...2 6 Operator Guide Managing the printer Figure 2 7 Rear and side guides in trays 3 4 5 and 6...
Page 66: ...2 12 Operator Guide Managing the printer...
Page 80: ...3 14 Operator Guide Managing the system...
Page 121: ...Operator Guide 5 19 Troubleshooting Figure 5 4 Area 3 Figure 5 5 Area 4...
Page 122: ...5 20 Operator Guide Troubleshooting Figure 5 6 Area 5...
Page 123: ...Operator Guide 5 21 Troubleshooting Figure 5 7 Area 6...
Page 124: ...5 22 Operator Guide Troubleshooting Figure 5 8 Area 7...
Page 130: ...5 28 Operator Guide Troubleshooting Figure 5 17 Area 16 Figure 5 18 Area 17...
Page 140: ...5 38 Operator Guide Troubleshooting Figure 5 28 Hold printed sheets...
Page 141: ...Operator Guide 5 39 Troubleshooting Figure 5 29 Paper curl chart...
Page 154: ...A 6 Operator Guide Supplies...
