Remote services
The remote services program is offered for your machine. Remote services provides Xerox
with up-to-the-minute information about your machine’s current state, including:
• A secure internet connection between the machine and Xerox using Secure Socket
Layer (SSL) protocols and 256-bit encryption; only machine performance information
is sent to Xerox through this connection
• Quick identification of potential problems
• Quick and accurate diagnoses of problems
• Faster resolution of issues, often occurring in less time than sending a service person
• Automatically generating and sending current meter reads directly to Xerox as well
as Automatic Supplies Replenishment
• Scheduling maintenance calls that are convenient to your schedule and allow you to
maximize your production time
Note
Remote services may not be available in your area or some customers may wish to
decline program. For more information on this program, contact the Xerox Customer
Support Center or go to
www.xerox.com
.
Remote services includes Automatic Meter Reading (AMR) and Automatic Supplies
Replenishment (ASR).
Automatic Meter Reading (AMR)/Automatic Supplies
Replenishment (ASR)
Automatic Meter Reading (AMR) and Automatic Supplies Replenishment (ASR) are
available with your machine through the following:
• RemoteAssistant
™
is a feature within certain Xerox engines that allows customers to
authorize a Xerox specialist to remotely access the User Interface (UI) on the print
server in order to help guide the customer through corrective actions.
For more information, go to
www.xerox.com/printeract
.
Xerox
®
Color 800i/1000i Presses Xerox
®
Color 800/1000 Presses
1-2
System Administration Guide
Administrator overview
