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Xerox C230 User Manual Download Page 137

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Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel,

navigate to

Settings > Troubleshooting > Print Quality Test Pages

. For non-touch-screen

printer models, press

OK

to navigate through the settings.

Xerox

®

C230 Color Printer

User Guide

137

Troubleshoot a problem

Summary of Contents for C230

Page 1: ...Version 1 0 July 2021 702P08623 Xerox C230 Color Printer User Guide...

Page 2: ...s Vista Windows Windows Server and OneDrive are registered trademarks of Microsoft Corporation in the United States and other countries Mopria is a trademark of the Mopria Alliance Wi Fi CERTIFIED Wi...

Page 3: ...ing Preprinted Forms and Letterhead 25 Supported Paper Sizes 25 Supported Paper Types 27 Supported Paper Weights 28 3 Set up install and configure 29 Selecting a Location for the Printer 30 Attaching...

Page 4: ...Print 55 Printing from a Computer 56 Printing From a Mobile Device 57 Printing from a Mobile Device Using Mopria Print Service 57 Printing from a Mobile Device using AirPrint 57 Printing from a Mobil...

Page 5: ...0 Miscellaneous 100 Reports 102 Menu Settings Page 102 Device 102 Print 102 Network 102 Troubleshooting 103 7 Maintain the Printer 105 Checking the Status of Supplies 106 Configuring Supply Notificati...

Page 6: ...per Jam in the Standard Tray 161 Paper Jam in the Standard Output Tray 163 Paper Jam in the Manual Feeder 164 Paper Jam in Door B 166 Paper Feed Problems 169 Envelope Seals when Printing 169 Collated...

Page 7: ...many 183 Turkey RoHS Regulation 184 Ukraine RoHS Compliance 184 Material Safety Data Sheets 185 B Recycling and Disposal 187 Product Disposal and Recycling 188 North America 189 Xerox Green World Alli...

Page 8: ...8 Xerox C230 Color Printer User Guide Table of Contents...

Page 9: ...s 10 Product Statements 11 Maintenance Safety 14 Consumable Information 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the f...

Page 10: ...pes of statements include CAUTION POTENTIAL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT SURFACE Indicates a risk of burn if touched CAUTION...

Page 11: ...N POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furnitur...

Page 12: ...that there is adequate clearance around the printer CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instabi...

Page 13: ...and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits To avoid high ozone concentration levels during extensive usage install th...

Page 14: ...Customer service items are not located behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner Sweep slowly to minimize generation of du...

Page 15: ...s can increase the risk of skin or eye contact Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never th...

Page 16: ...16 Xerox C230 Color Printer User Guide Safety...

Page 17: ...nter User Guide 17 2 Learn About the Printer This chapter contains Printer Configuration 18 Using the Control Panel 19 Customizing the Home Screen 21 Understanding the Status of the Indicator Light 22...

Page 18: ...Control Panel 2 Standard Output Tray 3 Manual Feeder 4 Standard 250 sheet Tray Note The appearance of the control panel can vary depending on your printer model 18 Xerox C230 Color Printer User Guide...

Page 19: ...er 2 Right arrow button Scroll through menus or move between screens and menu options Increase the numeric value of a setting 3 Stop or Cancel button Stop the current job 4 Indicator light Check the s...

Page 20: ...us or move between screens and menu options Decrease the numeric value of a setting 8 Power button Turn on or turn off the printer To turn off the printer press and hold the power button for five seco...

Page 21: ...ble only in some printer models 1 From the control panel touch Settings Device Visible Home Screen Icons 2 Select the icons that you want to appear on the home screen 3 Apply the changes Xerox C230 Co...

Page 22: ...Printer status Off The printer is off Blue The printer is on or ready Blinking blue The printer is processing data Blinking red The printer requires user intervention Amber The printer is in Sleep mod...

Page 23: ...e curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions c...

Page 24: ...e precise print location on the page greater than 2 3mm 0 9in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully pri...

Page 25: ...ts latex inks might not Print samples on preprinted forms and letterheads considered for use before buying large quantities This action determines whether the ink in the preprinted form or letterhead...

Page 26: ...30 2 mm 8 5 x 13 in Universal2 3 98 4 x 148 215 9 x 355 6 mm 3 86 x 5 83 8 5 x 14 in Universal2 3 25 4 x 25 4 215 9 x 297 mm 1 x 1 8 5 x 11 69 in X X X Universal2 3 105 x 148 215 9 x 355 6 mm 4 13 x 5...

Page 27: ...5 x 14 in unless specified by the software application 3 Load narrow paper with the short edge entering the printer first 4 The standard 250 sheet tray supports up to 5 envelopes at a time The optiona...

Page 28: ...n long 16 19 9 lb bond Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 100 g m2 grain long 24 1 26 lb bond Card stock 105 1 162 g m2 grain long 28 1 43 lb bond X Card stock 105 1 20...

Page 29: ...chapter contains Selecting a Location for the Printer 30 Attaching Cables 31 Setting up and Using the Home Screen Applications 32 Loading Paper and Specialty Media 34 Installing and Updating Software...

Page 30: ...e that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free...

Page 31: ...accessible CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Dama...

Page 32: ...tly 2 Click Bookmarks Add Bookmark and then type a bookmark name 3 Select an Address protocol type and then do one of the following For HTTP and HTTPS type the URL that you want to bookmark For HTTPS...

Page 33: ...s separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Folder and then type a folder name Note...

Page 34: ...g U Un niiv ve er rs sa all P Pa ap pe er r S Se et tt tiin ng gs s 1 From the control panel navigate to Settings Paper Media Configuration Universal Setup For non touch screen printer models press OK...

Page 35: ...de face up Load letterhead face up with the header toward the back of the tray for one sided printing Load letterhead face down with the header toward the front of the tray for two sided printing Do n...

Page 36: ...aper fill indicator 5 Adjust the guides to match the size of the paper that you are loading 6 Insert the tray 7 If necessary set the paper size and paper type from the control panel to match the paper...

Page 37: ...o oa ad diin ng g t th he e M Ma an nu ua all F Fe ee ed de er r 1 Adjust the guide to match the size of the paper that you are loading Xerox C230 Color Printer User Guide 37 Set up install and config...

Page 38: ...aper with the printable side face up Load letterhead with the printable side faceup and the top edge entering the printer first for one sided printing 38 Xerox C230 Color Printer User Guide Set up ins...

Page 39: ...e with the flap side down and against the right side of the paper guide 3 Feed the paper until its leading edge gets pulled in To avoid paper jams do not force paper into the manual feeder Before load...

Page 40: ...r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive then double click the Setup exe installer...

Page 41: ...l the print driver click Next 12 If needed set the printer as the default printer Note Before you select Share Printer contact your system administrator 13 To send a test page to the printer click Pri...

Page 42: ...s 5 xx x dmg or pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation location click Install or...

Page 43: ...address of the printer 7 In the Name field enter a name for the printer 8 From the Use list choose Select a driver to use 9 From the printer software list select the print driver for your printer mode...

Page 44: ...f your printer into a text file and then import the file to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address field View the printer IP addr...

Page 45: ...e er r 1 From the home screen touch Settings Network Ports Wireless Setup On Printer Panel Choose Network 2 Select a Wi Fi network then type the network password Note For Wi Fi network ready printer m...

Page 46: ...control panel navigate to Settings Network Ports Wi Fi Direct For non touch screen printer models to navigate through the settings press OK 2 Configure the settings Enable Wi Fi Direct Enables the pri...

Page 47: ...fore connecting your computer make sure that Wi Fi Direct has been configured For more information see Configuring Wi Fi Direct F Fo or r W Wiin nd do ow ws s U Us se er rs s 1 Open the printers folde...

Page 48: ...iiv viit ty y 1 Print the Network Setup Page From the control panel navigate to Settings Reports Network Network Setup Page For non touch screen printer models press OK to navigate through the setting...

Page 49: ...gs Page From the control panel navigate to Settings Reports Menu Settings Page For non touch screen printer models press OK to navigate through the settings Xerox C230 Color Printer User Guide 49 Set...

Page 50: ...50 Xerox C230 Color Printer User Guide Set up install and configure...

Page 51: ...Xerox C230 Color Printer User Guide 51 4 Secure the printer This chapter contains Erasing Printer Memory 52 Restoring Factory Default Settings 53 Statement of Volatility 54...

Page 52: ...ttings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory For non touch screen...

Page 53: ...om the control panel navigate to Settings Device Restore Factory Defaults For non touch screen printer models press OK to navigate through the settings 2 Select Restore all settings Xerox C230 Color P...

Page 54: ...memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstan...

Page 55: ...r Guide 55 5 Print This chapter contains Printing from a Computer 56 Printing From a Mobile Device 57 Printing a Font Sample List 59 Placing Separator Sheets Between Copies 60 Canceling a Print Job 61...

Page 56: ...envelopes set the paper size and type in the printer before printing the document 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Print the...

Page 57: ...ing solution that allows you to print directly from Apple devices to an AirPrint certified printer Make sure that the Apple device and the printer are connected to the same network If the network has...

Page 58: ...ding on your mobile device do one of the following Tap Print Tap Print Tap Print 3 Select a printer and then adjust the settings if necessary 4 Print the document 58 Xerox C230 Color Printer User Guid...

Page 59: ...List 1 From the control panel navigate to Settings Reports Print Print Fonts For non touch screen printer models press OK to navigate through the settings 2 Select a font sample Xerox C230 Color Print...

Page 60: ...ies 1 From the home screen navigate to Settings Print Layout Separator Sheets Between Copies For non touch screen printer models press OK to navigate through the settings 2 Print the document 60 Xerox...

Page 61: ...a job 2 Select a job to cancel For non touch screen printer models press Cancel F Fr ro om m t th he e C Co om mp pu ut te er r 1 Depending on the operating system do either of the following Open the...

Page 62: ...the control panel navigate to Settings Print Quality Toner Darkness For non touch screen printer models press OK to navigate through the settings 2 Adjust the setting 3 Apply the changes 62 Xerox C230...

Page 63: ...Xerox C230 Color Printer User Guide 63 6 Use printer menus This chapter contains Menu Map 64 Device 65 Print 74 Paper 81 Network Ports 83 Security 98 Reports 102 Troubleshooting 103...

Page 64: ...ct Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings USB Restrict External Network Access Security2 Login Methods Certificate Management Login Restrictions Erase Temporary Data Fil...

Page 65: ...ustom Text 1 Custom Text 2 Specify the information to appear on the home screen Date and Time Configure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M...

Page 66: ...enu Item Description Print Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Print Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per...

Page 67: ...iio on ns s Menu Item Description Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies Custom Supply Notifications Configure notificat...

Page 68: ...to Reboot Auto Reboot Reboot always Reboot never Reboot when idle Set the printer to restart when an error occurs Error Prevention Auto Reboot Max Auto Reboots 1 20 2 Set the number of automatic reboo...

Page 69: ...ow we er r M Ma an na ag ge em me en nt t Menu Item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing Set the printer to stay in Ready mod...

Page 70: ...terisk next to a value indicates the factory default setting M Ma aiin nt te en na an nc ce e C Co on nf fiig g M Me en nu u Menu Item Description USB Configuration USB PnP 1 2 Change the USB driver m...

Page 71: ...related change prompts Reports Menu Settings Page Event Log Event Log Summary Print reports about printer menu settings status and event logs Printer Emulations PS Emulation On Off Set the printer to...

Page 72: ...Operations Panel Menus Enable Disable Enable access to the control panel menus Device Operations Clear Custom Status Erase user defined strings for the Default or Alternate custom messages Device Ope...

Page 73: ...Sanitized Sanitize all information on nonvolatile memory Erase all printer and network settings Erase all shortcuts and shortcut settings Clear all settings and applications that are stored in the pri...

Page 74: ...cked in sequence particularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Sourc...

Page 75: ...rinter Usage Max Speed Max Yield Determine how the color print cartridges operate during printing When set to Max Yield the color print cartridges slow down or stop while printing groups of black only...

Page 76: ...inted output Note 4800 CQ provides high quality output at maximum speed Toner Darkness Light Normal Dark Determine the lightness or darkness of text images Halftone Normal Detail Enhance the printed o...

Page 77: ...ed page Color Correction Content is available only when Color Correction is set to Manual Color Adjust Calibrate the printer to adjust color variations in the printed output Note An asterisk next to a...

Page 78: ...cify the symbol set for each font name Note A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs...

Page 79: ...and Print Timeout Disabled Enabled 90 Set the printer to end a print job after it has been idle for the specified amount of time in seconds Note Print Timeout Time appears only in some printer models...

Page 80: ...idth Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting 8...

Page 81: ...er when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4 Note An asterisk next to a value indicates the factory default setting M Me ed diia a C Co...

Page 82: ...n asterisk next to a value indicates the factory default setting M Me ed diia a T Ty yp pe es s Menu Item Description Plain Paper Card Stock Recycled Glossy Labels Bond Envelope Letterhead Preprinted...

Page 83: ...Server Start Reset all active network connections to the printer Note This setting removes all network configuration settings Network Job Timeout Disabled Enabled Set the time before the printer canc...

Page 84: ...hin a given time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Compatibility 802 11b g n 2 4GHz 802 11...

Page 85: ...d Note This menu item appears only if Wireless Security Mode is set to 802 1x Radius IPv4 Enable DHCP On Off Enable Dynamic Host Configuration Protocol DHCP Note DHCP is a standard protocol that allow...

Page 86: ...less of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language specified in the Setup menu PS SmartSwitch On...

Page 87: ...Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the fact...

Page 88: ...els IPv6 Address Prefix 0 128 64 Specify the address prefix IPv6 All IPv6 Addresses Show all IPv6 addresses IPv6 All IPv6 Router Addresses Show all IPv6 router addresses Network Address UAA LAA Show t...

Page 89: ...Note An asterisk next to a value indicates the factory default setting T TC CP P I IP P Note This menu appears only in network printers or printers attached to print servers Menu Item Description Set...

Page 90: ...ricted Server List Specify an IP address for the TCP connections This menu item appears only in some printer models Use a comma to separate each IP address You can add up to 50 IP addresses Restricted...

Page 91: ...the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting S SN NM MP P Note This menu appears only in network printers or p...

Page 92: ...er Name Privacy Password Authentication Password Set Read only Credentials User Name Privacy Password Authentication Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authenticatio...

Page 93: ...rs and IPSec SA Lifetime Hours appear only when Base Configuration is set to Secure IKE SA Lifetime Hours 1 2 4 8 24 IPSec SA Lifetime Hours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the...

Page 94: ...ription LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indefinitely for hung or invalid print jobs LPD Banner Page Off On Print a banner...

Page 95: ...u item appears only in the Embedded Web Server HTTP Proxy IP Address Configure the HTTP and FTP server settings Note HTTP Proxy IP Address and FTP Proxy IP Address appear only in the Embedded Web Serv...

Page 96: ...When set to On the printer processes raw binary PostScript print jobs from computers using the Macintosh operating system When set to Auto the printer processes print jobs from computers using either...

Page 97: ...scription Subject Specify the subject and message of the notification e mail Message Note An asterisk next to a value indicates the factory default setting Xerox C230 Color Printer User Guide 97 Use p...

Page 98: ...e printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Control access to th...

Page 99: ...s Administrative Menus Device Management Control group or user access to the printer functions applications and security settings C Ce er rt tiif fiic ca at te e M Ma an na ag ge em me en nt t Menu It...

Page 100: ...po or ra ar ry y D Da at ta a F Fiille es s Menu Item Description Stored in onboard memory Off On Delete all files stored on the printer memory Note An asterisk next to a value indicates the factory d...

Page 101: ...Minimum Password Length 0 32 Specify the password length Enable Password PIN Reveal Show the password or personal identification number Note This menu item is available only in some printer models No...

Page 102: ...d model name P Pr riin nt t Menu Item Description Print Fonts PCL Fonts PostScript Fonts Print samples and information about the fonts that are available in each printer language N Ne et tw wo or rk k...

Page 103: ...Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Xerox C230 Color Printer User Guide 103 Use printer menus...

Page 104: ...104 Xerox C230 Color Printer User Guide Use printer menus...

Page 105: ...contains Checking the Status of Supplies 106 Configuring Supply Notifications 107 Setting up E mail Alerts 108 Viewing Reports 109 Ordering Supplies 110 Replacing Supplies 111 Cleaning Printer Parts...

Page 106: ...From the control panel navigate to Settings Reports OK Device OK Device Statistics OK 2 From the Supply Information section of the pages printed check the status of supplies 106 Xerox C230 Color Print...

Page 107: ...as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the webpage correctly 2 Click Settings OK Device OK Notificatio...

Page 108: ...e IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings De...

Page 109: ...e control panel navigate to Settings Reports For non touch screen printer models press OK to navigate through the settings 2 Select the report that you want to view Xerox C230 Color Printer User Guide...

Page 110: ...nts It can also affect warranty coverage Damage caused by the use of third party supplies is not covered by the warranty All life indicators are designed to function with Xerox supplies and can delive...

Page 111: ...iin ng g a a P Pr riin nt t C Ca ar rt tr riid dg ge e Note If the tray is extended then remove it before replacing a cartridge 1 Open the front door then firmly push it down Xerox C230 Color Printer...

Page 112: ...2 Pull out the print cartridge tray 3 Remove the used print cartridge 112 Xerox C230 Color Printer User Guide Maintain the Printer...

Page 113: ...d exposure to light may cause print quality problems Warning Potential Damage Do not touch the underside of the print cartridge Doing so may affect the quality of future print jobs 5 Insert the new pr...

Page 114: ...r r B Bo ot tt tlle e 1 Remove the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 2 Unpack the new waste toner bottle 3 Insert the new waste toner bot...

Page 115: ...inter CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easil...

Page 116: ...ct the amount of time before the printer enters Hibernate mode Make sure to wake the printer from Hibernate mode before sending a print job To wake the printer from Hibernate mode press the power butt...

Page 117: ...has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in flooring If the printer does not have a caster base but is configured with optional...

Page 118: ...118 Xerox C230 Color Printer User Guide Maintain the Printer...

Page 119: ...This chapter contains Print Quality Problems 120 Printing Problems 121 The Printer is not Responding 152 Network Connection Problems 154 Issues with Supplies 157 Clearing Jams 158 Paper Feed Problems...

Page 120: ...mages Gray or Colored Background Incorrect Margins Light Print Missing Colors Mottled Print and Dots Paper Curl Print Crooked or Skewed Solid Color or Black Images Text or Images Cut Off Toner Easily...

Page 121: ...nt Quality Test Pages 2 For printer models without a touch screen to navigate through the settings press the OK button Action Yes No 1 Open the front door and then firmly push it down 2 Pull out the p...

Page 122: ...print too dark Go to step 2 The problem is solved Step 2 a Depending on your operating system reduce toner darkness from the Printing Preferences or Print dialog Note You can also change the setting o...

Page 123: ...o to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the document Is the print too dark Go to step 6 The problem is solved Step 6 a Load paper from a fresh packag...

Page 124: ...b Print the document Do ghost images appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dial...

Page 125: ...t cartridges d Insert the print cartridge tray and then close the door e Print the document Do ghost images appear on prints Refer to Contacting Customer Support The problem is solved G Gr ra ay y o o...

Page 126: ...rt the print cartridges d Insert the print cartridge tray and then close the door e Print the document Does gray or colored background appear on prints Refer to Contacting Customer Support The problem...

Page 127: ...also change the setting from the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Are the margins correct The problem is solved Refer to Contac...

Page 128: ...oblem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches the paper loaded You can also change...

Page 129: ...ay c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e Print the document Is the print light Refer to Contacting Customer Support The problem is s...

Page 130: ...e problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through the s...

Page 131: ...per from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print mottled Go to step 5 The p...

Page 132: ...ted then install a supported one b Print the document Is the paper curled Go to step 3 The problem is solved Step 3 a Adjust the guides in the tray to the correct position for the paper loaded b Print...

Page 133: ...ad paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Refer to Conta...

Page 134: ...ep 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Refer to Conta...

Page 135: ...nting solid color or black images Refer to Contacting Customer Support The problem is solved T Te ex xt t o or r I Im ma ag ge es s C Cu ut t O Of ff f Note Before solving the problem print the Print...

Page 136: ...o change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Are text or images cut off Go to step 3 The problem is solved Step...

Page 137: ...g the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through t...

Page 138: ...to step 2 The problem is solved Step 2 a Check if the paper weight is supported Note If paper weight is not supported then load a supported one b Print the document Does toner easily rub off Go to st...

Page 139: ...inter models press OK to navigate through the settings Action Yes No 1 Open the front door and then firmly push it down 2 Pull out the print cartridge tray 3 Remove and then insert the print cartridge...

Page 140: ...cify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings...

Page 141: ...e control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Do dark lines appear on prints Refer to Contacting Customer Support The problem is solved V Ve er...

Page 142: ...re due to high humidity Store paper in its original wrapper until you are ready to use it Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the d...

Page 143: ...From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through the settings If horizontal white lines keep appea...

Page 144: ...Step 2 a Open the front door and then firmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e...

Page 145: ...the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press OK to navigate through the...

Page 146: ...ved Step 2 Check if you are using the recommended paper type a Load the paper source with the recommended paper type b Print the document Do vertical white lines appear on prints Go to step 3 The prob...

Page 147: ...g defects on the affected color page 2 Check if the repeating defects match any of the following measurements Print cartridges 25 70 mm 1 01 in 35 30 mm 1 39 in 75 6 mm 2 98 in 26 7 mm 1 05 in Fuser 5...

Page 148: ...Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print th...

Page 149: ...The problem is solved Step 3 a Depending on your operating system specify the print resolution from the Printing Preferences or Print dialog b Set the resolution to 4800 CQ c Print the document Is th...

Page 150: ...avy paper weight may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 Remove held jobs Is the printer printing slow Go to step 7 The proble...

Page 151: ...ur operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel Navigate to Settings Paper Tr...

Page 152: ...tch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in S...

Page 153: ...printer responding The problem is solved Go to step 8 Step 8 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem is solved Refer to Conta...

Page 154: ...ss field Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google Chrome version 32 or later Mozilla Firefox version 24 o...

Page 155: ...ter is set to Auto From the control panel navigate to Settings Network Ports Network Overview Active Adapter Auto For non touch screen printer models press OK to navigate through the settings Can the...

Page 156: ...ected Go to step 6 Go to step 5 Step 5 Select the correct wireless security mode Can the printer connect to the Wi Fi network The problem is solved Go to step 6 Step 6 Make sure that you entered the c...

Page 157: ...and 6 Invalid region 9 N No on n X Xe er ro ox x S Su up pp plliie es s The printer has detected a non Xerox supply installed in the printer Your Xerox printer is designed to function best with genuin...

Page 158: ...Correct loading of paper Incorrect loading of paper Do not load or remove a tray while the printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper fi...

Page 159: ...er or specialty media Do not load paper that is wrinkled creased damp bent or curled Flex fan and align the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix...

Page 160: ...On the printer might attempt to flush blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto th...

Page 161: ...m iin n t th he e S St ta an nd da ar rd d T Tr ra ay y 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to...

Page 162: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close the door 4 Remove the tray and the manual feeder 162 Xerox C230 Color Printer User Guide Troubleshoot a problem...

Page 163: ...6 Insert the manual feeder and the tray P Pa ap pe er r J Ja am m iin n t th he e S St ta an nd da ar rd d O Ou ut tp pu ut t T Tr ra ay y Remove the jammed paper Note Make sure that all paper fragmen...

Page 164: ...P Pa ap pe er r J Ja am m iin n t th he e M Ma an nu ua all F Fe ee ed de er r 1 Remove the tray and the manual feeder 164 Xerox C230 Color Printer User Guide Troubleshoot a problem...

Page 165: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the manual feeder and the tray Xerox C230 Color Printer User Guide 165 Troubleshoot a problem...

Page 166: ...or r B B 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 166 Xerox C230 Color Pr...

Page 167: ...Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Fuser area Below the fuser area Xerox C230 Color Printer User Guide 167 Troubleshoot a probl...

Page 168: ...Duplex unit 3 Close the door 168 Xerox C230 Color Printer User Guide Troubleshoot a problem...

Page 169: ...Does the envelope seal when printing Go to step 2 The problem is solved Step 2 a Make sure that paper type is set to Envelope From the control panel navigate to Settings Paper Tray Configuration Pape...

Page 170: ...ment Is the document collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Is...

Page 171: ...tep 2 a From the control panel navigate to Settings Paper Tray Configuration Paper Size Type For non touch screen printer models press OK to navigate through the settings b Set the correct paper size...

Page 172: ...s Device Notifications Jam Content Recovery For non touch screen printer models press OK to navigate through the settings 2 In the Jam Recovery menu select On or Auto 3 Print the document Are the jamm...

Page 173: ...a computer monitor This setting uses only black toner to create all levels of neutral gray sRGB Vivid Provides an increased color saturation for the sRGB Display color correction Black toner usage is...

Page 174: ...ic to how the color of the object is specified in the software program RGB or CMYK combinations To apply a different color conversion table manually see Modifying the Colors in Printed Output If the s...

Page 175: ...pages T Th he e P Pr riin nt t A Ap pp pe ea ar rs s T Tiin nt te ed d Action Yes No Step 1 Perform Color Adjust a From the control panel navigate to Settings Print Quality Advanced Imaging Color Adju...

Page 176: ...sure to have the following information Printer problem Error message Printer model type and serial number To access customer support search through the Knowledgebase browse through user documentation...

Page 177: ...Xerox C230 Color Printer User Guide 177 A Regulatory Information This appendix contains Basic Regulations 178 Material Safety Data Sheets 185...

Page 178: ...ouch the areas near these symbols without first touching a metal surface in an area away from the symbol To prevent damage from electrostatic discharge when performing maintenance tasks such as cleari...

Page 179: ...consumida 3 74 p ginas Wh L La as se er r N No ot tiic ce e The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and e...

Page 180: ...out can be modified between 1 minute and 120 minutes If the print speed is less than or equal to 30 pages per minute then you can set the timeout only up to 60 minutes Setting the Sleep Mode Timeout t...

Page 181: ...between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies I In nn no ov va at tiio on n S Sc ciie en nc ce e a an nd d E Ec c...

Page 182: ...use harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable pro...

Page 183: ...nce Causing Equipment Standard ICES 003 A Av viis s d de e c co on nf fo or rm miit t a au ux x n no or rm me es s d de e ll I In nn no ov va at tiio on n S Sc ciie en nc ce es s e et t D D v ve ello...

Page 184: ...lation EEE y netmeli ine uygundur U Uk kr ra aiin ne e R Ro oH HS S C Co om mp plliia an nc ce e 3 2008 1057 The equipment complies with requirements of the Technical Regulation approved by the Resolu...

Page 185: ...regarding your printer go to Web Address https safetysheets business xerox com en us United States and Canada 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox co...

Page 186: ...186 Xerox C230 Color Printer User Guide Regulatory Information...

Page 187: ...inter User Guide 187 B Recycling and Disposal This appendix contains Product Disposal and Recycling 188 North America 189 Xerox Green World Alliance 190 Waste from Electrical and Electronic Equipment...

Page 188: ...cycling Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options 188 Xerox C230 Color Printer User Guide...

Page 189: ...rogram Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs go to https www xerox com en...

Page 190: ...empty cartridges returned to Xerox are either reused or de manufactured for recycling The boxes used to return the cartridges are also recycled To return Xerox cartridges for reuse or recycling do the...

Page 191: ...ions contact your local sales office I In nd diia a E E W Wa as st te e n no ot tiic ce e This product including components consumables parts and spares complies with the India E Waste Rules and prohi...

Page 192: ...192 Xerox C230 Color Printer User Guide Recycling and Disposal...

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