Troubleshooting
266
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer
User Guide
Paper Misfeeds and Paper Size Jams
Probable Causes
Solutions
The paper is not correctly positioned in the
tray.
•
Remove the misfed paper and reposition it properly in the
tray.
•
Adjust the paper guides in the tray to match the size of the
paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted
to the paper size.
1. Remove the paper.
2. Adjust the paper guides in the tray to match the size of the
paper.
3. Replace the paper.
The tray contains warped or wrinkled paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
The paper is moist from humidity.
Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size, thickness,
or type.
Use only Xerox approved paper. For details, refer to
Supported
Paper
on page 169.
Label and Envelope Misfeeds
Probable Causes
Solutions
The label sheet is facing the wrong way in the
tray.
Load label sheets according to the instructions from the
manufacturer.
•
Load labels face up in trays 1–4.
•
Load labels face down in tray 5.
Envelopes are loaded in the wrong tray.
Use tray 5 to print envelopes.
Envelopes are loaded incorrectly in tray
5.
To load envelopes in tray 5:
•
For envelopes with the flap on a long edge, load envelopes
with the flaps closed, flaps up, and flaps on the leading
edge, toward the right.
•
For envelopes with the flap on a short edge, load envelopes
with the flaps closed, flaps up, and flaps on the leading
edge, toward the right.
•
Load C4 and custom-size envelopes longer than 320
mm
(12.6
in.) short-edge feed, with the flaps closed, flaps up,
and flaps on the leading edge, toward the right. For custom-
size envelopes, define a custom size on the control panel.
Envelopes are loaded incorrectly in the
envelope tray.
To load the envelope tray:
•
For envelopes with the flap on a long edge, load envelopes
with the flaps closed, flaps down, and the flaps on the left
side of the tray.
•
For envelopes with the flap on a short edge, load envelopes
with the flaps closed, flaps down, and the flaps on the left
side of the tray.
