Troubleshooting
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer 303
User Guide
Print, Copy, and Scan Problems
This section includes:
•
Identifying Print, Copy, and Scan Problems ........................................................................................................ 303
•
Print-Quality Problems ................................................................................................................................................. 304
•
Copy and Scan Problems ............................................................................................................................................ 312
Identifying Print, Copy, and Scan Problems
Problems with the output quality of your printer can be a print-related, copy-related, or scan-related
problem. A quick test can help you to identify where a problem lies.
To identify if a problem is print-related or scan-related, do the following:
1. Print the
Getting Started g
uide.
a. At the printer control panel, press the
Home
button.
b. Touch
Device
, then touch
Information Pages
.
c.
Touch
Getting Started
, then touch
.
d. To return to the Home screen, press the
Home
button.
2. Check the quality of the printed output.
3. If the print quality appears poor, the problem is print-related. Check for the symptom in the Solving
Print Quality Problems table.
4. If the print quality is good, the problem is likely to be scanner-related.
a. Copy the
Getting Started
guid
e
that you have printed.
b. Check the quality of the copy output.
c.
For any symptom of poor print quality, refer to the Copy and Scan Problems table.
