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Xerox 7500/DN - Phaser Color LED Printer User Manual Download Page 123

Troubleshooting

Phaser 7500 Color Printer

User Guide

123

5. Remove the jammed paper.

6. Close Left Door B.

Paper Size Jam

There is a paper size jam in Tray 1 (MPT). Follow these steps to clear the jam.

1. Open Left Door A.

Warning:

Use caution, some components behind the left door may be hot.

7500-088

7500-089

7500-001

2

1

Summary of Contents for 7500/DN - Phaser Color LED Printer

Page 1: ...iano Guida dell utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U ivatelsk...

Page 2: ...S and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other coun...

Page 3: ...19 Control Panel 20 Control Panel Layout 20 Information Pages 21 More Information 22 Xerox Support Centre 23 3 Network Basics Overview of Network Setup and Configuration 26 Choosing a Connection Meth...

Page 4: ...ew 54 Supported Media 55 Recommended Media 55 General Media Loading Guidelines 55 Media That Can Damage Your Printer 56 Paper Storage Guidelines 56 Loading Media 57 Loading Paper in Tray 1 MPT 57 Usin...

Page 5: ...ing in Black and White 88 Printing Black and White Using a Supported Driver 88 Printing Separators 89 Printing Insert Pages in a Supported Driver 89 Printing Cover Pages 90 Printing Cover Pages in a S...

Page 6: ...er Feed Problems 111 Clearing Paper Jams 111 Minimizing Paper Jams 128 Troubleshooting Paper Feed Problems 129 Print Quality Problems 131 Using Built in Troubleshooting Tools 131 Troubleshooting Print...

Page 7: ...Regulations 152 United States FCC Regulations 152 Canada Regulations 152 European Union 152 Ozone Release 153 Material Safety Data Sheets 154 C Recycling and Disposal Guidelines and Information 156 Al...

Page 8: ...Contents Phaser 7500 Color Printer User Guide 8...

Page 9: ...age 10 Operational Safety on page 11 Maintenance Safety on page 12 Printer Symbols on page 13 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements...

Page 10: ...3 Call an authorized service representative Power Cord Use the power cord supplied with your printer Plug the power cord directly into a properly grounded electrical outlet Make sure each end of the...

Page 11: ...lb Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not place the printer where it is directly exposed to the...

Page 12: ...edure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean the printer with a dry lint free cloth only Do not burn any consumables or ro...

Page 13: ...amage to the property Hot surface on or in the printer Use caution to avoid personal injury Caution Electrostatic sensitive devices Verify that you are properly grounded before making contact with the...

Page 14: ...Safety Phaser 7500 Color Printer User Guide 14...

Page 15: ...2 Phaser 7500 Color Printer User Guide 15 Features This chapter includes Parts of the Printer on page 16 Printer Configurations on page 18 Control Panel on page 20 More Information on page 22...

Page 16: ...This section includes Front View on page 16 Rear View on page 17 Internal Components on page 17 Front View 1 Top output tray 2 Power switch 3 Control panel 4 Front door 5 Tray 2 6 Tray 3 4 5 option 7...

Page 17: ...nents 1 Configuration card 3 Ethernet connection 2 USB connection 4 Power cord connector 1 Imaging unit cover lever 5 Imaging unit cover 2 Toner cartridges 6 Imaging units 3 Belt cleaner 7 Transfer ro...

Page 18: ...1 MPT that holds up to 100 sheets Tray 2 that holds up to 500 sheets 512 MB RAM memory expandable to 2 GB PostScript and PCL fonts USB and Ethernet 10 100 1000Base TX connections Up to 12 x 18 inch p...

Page 19: ...eeder Provides Tray 3 4 and 5 for extra input capacity Productivity kit Includes an internal hard drive and supports disk collation Use to enable printing features Personal Print Jobs Personal Saved P...

Page 20: ...splay Indicates status messages and menus 3 Cancel button Cancels the current printing job 4 Back button Returns to the previous menu item 5 Up Arrow button Scrolls upward through the menus 6 Down Arr...

Page 21: ...on Information Pages 2 Select the information page and press the OK button Note Information pages can also be printed from CentreWare Internet Services CentreWare IS Menu Map The Menu Map information...

Page 22: ...torials www xerox com office 7500docs Video Tutorials www xerox com office 7500docs Recommended Media List www xerox com paper United States www xerox com europaper Europe Printer Management Tools www...

Page 23: ...ith Windows 2000 and newer or Mac OS X version 10 4 and newer You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www xerox com office 7500drivers To start...

Page 24: ...Features Phaser 7500 Color Printer User Guide 24...

Page 25: ...on page 29 Printer Management Software on page 33 Available Printer Drivers on page 35 Windows 2000 or Later on page 36 Macintosh OS X Version 10 3 and Higher on page 42 UNIX Linux on page 45 IPv6 on...

Page 26: ...er for the specific operating system you are using 5 Configure the printer s TCP IP address which is required to identify the printer on the network Windows operating systems Run the Installer on the...

Page 27: ...mmended because it is faster than a USB connection It also allows you direct access to CentreWare Internet Services which enables you to manage configure and monitor network printers from your compute...

Page 28: ...rver 2003 or newer Macintosh users must use Mac OS X version 10 3 and higher USB Connection A USB connection requires a standard A B USB cable This cable is not included with your printer and must be...

Page 29: ...P IP protocols each printer and computer must have a unique IP address It is important that the addresses are similar but not the same only the last digit needs to be different For example your printe...

Page 30: ...IS to turn on off DHCP Note You can view the printer s IP address at any time On the control panel select Information press the OK button select Printer Identification then press the OK button Using t...

Page 31: ...CP IP and then click the TCP IP v4 button 6 In the BOOTP DHCP Settings section set the BOOTP DHCP option to ON 7 Click the DNS WINS button 8 To enable DDNS set the following Dynamic DNS Registration S...

Page 32: ...p using an embedded Web server For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help After setting the printer s IP address you can...

Page 33: ...Ware IS makes it easy to copy settings from one printer to another Set up and use a simple Web browser based printing system Marketing collateral sales materials business forms or other standardized f...

Page 34: ...Remotely add ports queues and drivers to Windows 2000 Windows XP and Windows Server 2003 Install troubleshoot upgrade and clone wizards to aid all users in performing administrative tasks Install Cent...

Page 35: ...L5c Driver The Printer Command Language driver can be used for applications requiring PCL Note Supported in all Windows operating systems Xerox Global Print Driver Windows This driver enables printing...

Page 36: ...ink LED is green and its amber traffic LED is flashing rapidly Quick CD ROM Install Steps To install the printer driver from the Software and Documentation CD ROM 1 Insert the CD ROM into the computer...

Page 37: ...nternet Protocol TCP IP is installed If the Internet Protocol TCP IP box is checked the software is installed If the Internet Protocol TCP IP box is not checked the software is not installed Install T...

Page 38: ...o print a test page then click Next 2 Select one of these options in the Completing the Add Printer Wizard screen Click the Finish button if the data presented is correct Proceed to Step 3 Click the B...

Page 39: ...e for the printer and select whether you want that printer to be the default Click Next 6 Select one of these options If the printer is not shared click Next If the printer is shared enter a Share Nam...

Page 40: ...rify the settings on the Configuration page IP Address Source is set to DHCP Control Panel BOOTP or Auto IP depending on your network configuration Current IP Address is set correctly Note this addres...

Page 41: ...on page You may need to click the Configure Port button to see the IP address If necessary re select the TCP IP number used for the printer Printing a Test Page To print a test page 1 Select the Gener...

Page 42: ...the printer driver from the Software and Documentation CD ROM 1 Insert the CD ROM into the CD ROM drive and run the installer package to install the printer software 2 When installation is complete o...

Page 43: ...Printer Setup Utility Note To locate utilities on the Macintosh hard drive open the Applications folder and then open the Utilities folder 3 Click the Add button 4 Select IP Printing from the first p...

Page 44: ...ter and computer 4 For AppleTalk follow the steps below For TCP IP proceed to Step 5 a From the printer s control panel verify that EtherTalk is enabled If it is not enable it in the control panel and...

Page 45: ...ct one of these IP address options Allow the printer to set up a DHCP address Enter the IP address manually 3 Print the Configuration page and keep it for reference From Your Computer To install the p...

Page 46: ...nter When Using CUPS as the Print Spooler When using CUPS as the print spooler you need to add the printer s ppd file to the usr share cups model Xerox directory To install the ppd file 1 Go to www xe...

Page 47: ...To enable disable IPv6 use one of the following options The printer s control panel CentreWare IS Using the Control Panel To enable disable IPv6 on the control panel 1 Select Printer Setup Connection...

Page 48: ...e ID automatically computed from the MAC address associated with the interface The ID is different for each device This is the recommended method for setting the Interface ID The other option is to ma...

Page 49: ...your Web browser 2 Enter your printer s IP address in the browser s Address field 3 Click Properties 4 Select the Protocols folder on the left navigation panel then click TCP IP 5 Click the TCP IP v6...

Page 50: ...Changes button at the bottom of the page Manual Address Assignment A manually entered IPv6 address is used in addition to any other IPv6 addresses To create a manual address enter the IPv6 address an...

Page 51: ...ck the Save Changes button at the bottom of the page Address Precedence Address precedence can be set to prefer IPv6 or IPv4 addresses when both types are available The default setting is to prefer IP...

Page 52: ...Network Basics Phaser 7500 Color Printer User Guide 52...

Page 53: ...page 75 Printing on Both Sides of the Paper on page 78 Selecting Paper Type to Use on page 81 Printing Multiple Pages to a Single Sheet N Up on page 82 Printing Booklets on page 83 Using Color Correct...

Page 54: ...Access the printer driver settings by selecting Properties or Preferences Windows Xerox Features for Macintosh The title of the button may vary depending on your application 6 Modify the printer drive...

Page 55: ...Tips information page directly from the printer Ordering Media To order paper transparencies or other specialty media contact your local reseller or go to www xerox com office 7500supplies Caution Da...

Page 56: ...per is susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is particularly damaging to paper items The intensity and length of ex...

Page 57: ...inter supplies and print speed Loading Paper in Tray 1 MPT Tray 1 MPT accepts the following paper types Plain paper Heavy plain paper Transparencies Thin Card Stock Card Stock Thick Card Stock Extra T...

Page 58: ...eed for printing all envelopes except C4 To load paper or other media in Tray 1 MPT 1 Open Tray 1 MPT 2 Load the paper or other media with the long edge entering the printer first For single sided pri...

Page 59: ...the top of the page towards the rear of the printer Prepunched holes should enter the printer last Caution Do not load paper or media above the fill line indicated on the tray Overloading the tray ma...

Page 60: ...er direction you need to select the size with the letters LEF Long Edge Feed If you loaded a custom paper size select it if it is already defined If not select New Custom Size for the paper size and f...

Page 61: ...e page entering the printer last Place prepunched paper with the holes toward the front of the printer Caution Do not load paper or media above the fill line indicated on the tray Overloading the tray...

Page 62: ...to use you can have the printer prompt you when it is time to load the paper for your print job Selecting Manual Feed Using Windows To select manual feed using Windows 2000 Windows XP or Windows Serve...

Page 63: ...nched paper Recycled paper Specialty media Note Transparencies cannot be printed from Tray 3 4 or 5 Long Edge Feed Use long edge feed for faster printing when the paper fits that way To load paper or...

Page 64: ...per at the rear of the tray Prepunched holes should be on the left side of the tray For automatic 2 sided printing insert side one facedown with the top of the paper at the rear of the tray Prepunched...

Page 65: ...ou to confirm the type and size of paper in the tray press the OK button to use the current tray setup If you loaded a new type of paper in the tray or loaded a custom size do the following a Select C...

Page 66: ...more information If you loaded standard size paper select Auto Select for the paper size the tray guides are then used by the printer to determine the paper size in the tray Short Edge Feed Use short...

Page 67: ...r towards the left of the tray Prepunched holes should be at the front of the tray For automatic 2 sided printing insert side one facedown with the top of the paper towards the right side of the tray...

Page 68: ...ollowing a Select Change setup then press the OK button b Select the appropriate paper type then press the OK button c Select the paper size then press the OK button Note If you loaded custom size pap...

Page 69: ...arencies or other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada C...

Page 70: ...vice agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representat...

Page 71: ...m office 7500supplies Guidelines Do not open sealed packages of glossy paper until you are ready to load them into the printer Leave glossy paper in the original wrapper and store unopened packages in...

Page 72: ...ral folder on the left navigation panel 5 Select Custom Paper Types 6 Enter or modify the settings then click Save Changes at the bottom of the page Notes Uncheck the Hide checkbox in order for the cu...

Page 73: ...he printer 1 Load the paper into the tray of your choice 2 When the control panel prompts you to confirm the type of paper in the tray press the OK button to use the current tray setup If you loaded a...

Page 74: ...per Size drop down list 4 In the New Custom Size dialog box enter a descriptive name in the Name box and the dimensions in the Width and Height boxes 5 Click the OK button Mac OS X version 10 4 and ne...

Page 75: ...n you print from any software application the printer uses the print job settings specified in the Printing Preferences window You can specify your most common printing options and save them so that y...

Page 76: ...ting in Printing Preferences before printing that job 1 With the document open in your application access the Print dialog box CTRL P for most applications 2 Select the Phaser 7500 Color Printer and c...

Page 77: ...Macintosh You can save and name a set of printing options so that you can quickly apply them to future print jobs To save a set of printing options 1 Select the desired printing options from the drop...

Page 78: ...65 in The paper s side edge must have a length of 140 457 mm 5 5 18 in The paper must have a weight of 67 169 g m2 20 40 lb Bond The paper type must be Plain Paper Heavy Plain Paper Preprinted Prepunc...

Page 79: ...er at the rear of the tray Prepunched holes should be on the right side of the tray Short Edge Feed Insert side one facedown with the top of the paper towards the left side of the tray Prepunched hole...

Page 80: ...Select the Layout Watermark tab Windows or the Layout section Macintosh 2 Select Portrait Landscape or Rotated Landscape 3 Select 2 Sided Print or 2 Sided Print Flip on Short Edge See also Loading Pa...

Page 81: ...To change the paper select the arrow next to the Paper section and select the paper type from the list To specify a tray select the tray in the Select by Tray menu To specify a paper type select the...

Page 82: ...two four six nine or 16 pages per side Printing N Up Using a supported Driver Windows 2000 or newer 1 Select the Layout Watermark tab 2 Select the Pages Per Sheet N Up option 3 Click the button for t...

Page 83: ...e folded paper which otherwise would cause the page images to shift slightly outward when folded You can select a value from zero to 1 0 points Gutter Specifies the horizontal distance in points betwe...

Page 84: ...1 In the Print dialog box select Xerox Features then the Layout Watermark drop down list 2 Select Enable for Booklet Printing 3 If desired specify the creep and gutter with the Booklet Options button...

Page 85: ...see the Color by Words section 3 Describe the color in the print you want to adjust using the first two drop down menus a From the second drop down menu select a color b To describe the selected color...

Page 86: ...iver Lightness Move the slider to the right to lighten or to the left to darken the colors in your print job White remains white and black remains black Saturation Move the slider to the right to incr...

Page 87: ...fic circumstances you can make additional color adjustments to the lightness saturation contrast cyan red color variation magenta green color variation and yellow blue color variation used for a parti...

Page 88: ...and White Using a Supported Driver Windows 2000 or newer and PostScript driver 1 Select the Color Options tab 2 Select the Black and White option Mac OS X 10 3 and newer driver 1 In the Print dialog b...

Page 89: ...sert pages Printing Insert Pages in a Supported Driver Windows 2000 or newer 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Separators 3 Select the desir...

Page 90: ...rs Prints the first and last pages of your document from the same tray as the rest of your document Front Only Prints the first page on paper from the specified tray Front and Back Front and back cove...

Page 91: ...rs 3 Select the desired options and press the OK button Mac OS X 10 3 and newer driver 1 In the Print dialog box select Paper Feed 2 Select First page from and then select the tray to use for the cove...

Page 92: ...with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Selecting Creating and Editing Watermarks in a Supported Driv...

Page 93: ...r Images You can print pages as a mirror image flips images horizontally on pages when printed Selecting Mirror Image in a Supported Driver Windows 2000 or newer and PostScript driver 1 Select the Adv...

Page 94: ...e copy If you want to print additional copies select the job name on the control panel Saved Print Job Stores the job on the hard drive so you can print it on demand from the control panel The job is...

Page 95: ...tted more than one secure print job with that password select the desired job or select All of Them then press the OK button 7 Select Print and Delete or Delete then press the OK button to print or de...

Page 96: ...ete for proof prints Print and Save for saved prints or Delete then press the OK button 5 If you are printing scroll to the desired number of copies then press the OK button to print the job Printing...

Page 97: ...5 Phaser 7500 Color Printer User Guide 97 Maintenance This chapter includes Maintenance and Cleaning on page 98 Ordering Supplies on page 103 Moving the Printer on page 105...

Page 98: ...ers can result in a risk of explosion and fire Caution Do NOT remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards...

Page 99: ...n the printer s control panel press Information Printer Identification The serial number is displayed Billing Meters The usage counters feature provides access to the printer s usage and billing infor...

Page 100: ...moistened with a mild neutral detergent Do not spray detergent directly onto the printer Warning To prevent electric shock turn the printer off and unplug the power cord from the electrical outlet be...

Page 101: ...m the lower right corner of the imaging unit slot 5 Pull out the cleaning rod until it stops then move it all the way in and out two or three times to clean the LEDs Repeat this for all four imaging u...

Page 102: ...Maintenance Phaser 7500 Color Printer User Guide 102 6 Close the imaging unit cover 7 Rotate the lever to the right to lock it 8 Close the front door 7500 078 7500 083 7500 082...

Page 103: ...enuine Xerox Toner Cartridges Cyan Magenta Yellow and Black Standard Capacity Toner Cartridge C M Y High Capacity Toner Cartridge C M Y K Note Each toner cartridge includes installation instructions C...

Page 104: ...be replaced Note You can set these error messages by going to the control panel and selecting Printer Setup Printer Controls Order supplies from your local reseller or from the Xerox Supplies website...

Page 105: ...oid toner spillage Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee Damage...

Page 106: ...Maintenance Phaser 7500 Color Printer User Guide 106...

Page 107: ...inter User Guide 107 Troubleshooting This chapter includes General Troubleshooting on page 108 Paper Feed Problems on page 111 Print Quality Problems on page 131 Getting Help on page 143 Control Panel...

Page 108: ...ems on page 110 Front Door Will Not Close on page 110 Printer Does Not Turn On Caution Plug the three wire cord with grounding prong directly into a grounded AC outlet only Do not use a power strip If...

Page 109: ...rinter s control panel The printer is in ENERGY SAVE mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed Probable Causes Solutions The power cor...

Page 110: ...tact Technical Support Probable Causes Solutions Did you set the correct date and time Ensure you have set the correct Date and Time on the control panel Probable Causes Solutions Media or settings ar...

Page 111: ...without tearing it Try to remove the paper in the direction that the paper would normally feed Any piece of media left in the printer whether large or small can obstruct the paper path and cause furth...

Page 112: ...emove jammed paper and the rest of the paper from Tray 1 MPT Confirm that all paper fragments are removed 2 If you did not find jammed paper in Step 1 push up the latch on the left side of the printer...

Page 113: ...Color Printer User Guide 113 3 Remove the jammed paper Confirm that all paper fragments are removed 4 Close Left Door A 5 Replace the paper in the tray Note Do not load paper above the fill line 7500...

Page 114: ...500 Color Printer User Guide 114 Jam at Tray 2 Follow these steps to clear the jam 1 Open Left Door A 2 Remove the jammed paper Confirm that all paper fragments are removed 3 Close Left Door A 7500 00...

Page 115: ...inter User Guide 115 4 Pull Tray 2 out of the printer 5 Remove any crumpled paper from the tray 6 Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against t...

Page 116: ...Troubleshooting Phaser 7500 Color Printer User Guide 116 7 Push Tray 2 completely back into the printer Jam at Tray 3 4 or 5 Follow these steps to clear the jam 1 Open Left Door C 7500 056 7500 015...

Page 117: ...ng Phaser 7500 Color Printer User Guide 117 2 Remove the jammed paper Confirm that all paper fragments are removed 3 Close Left Door C 4 Pull out the tray specified on the control panel 7500 016 7500...

Page 118: ...er User Guide 118 5 Remove crumpled paper from the tray 6 Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper 7 Push the tray completely into...

Page 119: ...Color Printer User Guide 119 Jam at Left Door A Follow these steps to clear the jam 1 Open Left Door A 2 Remove the jammed paper Confirm that all paper fragments are removed 3 Close the left door 750...

Page 120: ...00 Color Printer User Guide 120 Jam at the Duplex Unit at Door B There is a jam at the duplex unit at Door B Follow these steps to clear the jam 1 Open Tray 1 MPT 2 Open Left Door B 3 Remove the jamme...

Page 121: ...4 Close Left Door B Jam at the Duplex Unit at Door A and B There is a jam at the duplex unit at doors A and B Follow these steps to clear the jam 1 Open Left Door A Warning Use caution some component...

Page 122: ...Troubleshooting Phaser 7500 Color Printer User Guide 122 2 Remove the jammed paper 3 Close Left Door A 4 Open Left Door B 7500 002 7500 003 7500 087...

Page 123: ...5 Remove the jammed paper 6 Close Left Door B Paper Size Jam There is a paper size jam in Tray 1 MPT Follow these steps to clear the jam 1 Open Left Door A Warning Use caution some components behind...

Page 124: ...hooting Phaser 7500 Color Printer User Guide 124 2 Remove the jammed paper 3 Close Left Door A 4 Replace the paper in the tray specified on the control panel with the specified size and type 7500 002...

Page 125: ...r 7500 Color Printer User Guide 125 Paper Type Jam Follow these steps to clear the jam 1 Open Left Door A Warning Use caution some components behind the left door may be hot 2 Remove the jammed paper...

Page 126: ...Troubleshooting Phaser 7500 Color Printer User Guide 126 3 Close Left Door A 4 Replace the paper in the tray specified on the control panel with the specified size and type 7500 003...

Page 127: ...following illustrations for proper paper orientation Long Edge Feed LEF Single Sided Printing 2 Sided Printing Prepunched holes should enter the printer first Letterhead should be facedown at the bac...

Page 128: ...settings to the loaded media size and type Load the media flat especially on the leading edge Install the printer on a hard flat level surface Store media in a dry location Remove transparencies from...

Page 129: ...t paper jams If supported media is jamming frequently in one area that area may need to be cleaned or repaired This section contains help on the following problems The Printer Pulls Multiple Sheets To...

Page 130: ...aded in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with new dry media Unsup...

Page 131: ...lease contact your local representative for details Note To enhance print quality toner cartridge s for many equipment models have been designed to cease functioning at a predetermined point Using Bui...

Page 132: ...2 Select Troubleshooting Print Quality Problems Calibrate Margins 3 Press the OK button to print Selecting Paper Type For information on supported paper type and weight 1 Press the Down Arrow button...

Page 133: ...1 Colors Reproduce Poorly on page 142 Nothing Prints or Black Spots Print on Page Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and...

Page 134: ...s too light Select a darker copy density The paper is moist from humidity Remove the paper and try a fresh ream Media type is set incorrectly When printing envelopes labels heavyweight stock or transp...

Page 135: ...ve Remove the toner cartridges and check each for damage If it is damaged replace it The printer needs to be calibrated Perform the color calibration procedure For more information see Setting Color C...

Page 136: ...oner cartridges may be defective or low Remove the toner cartridges and check for damage If it is damaged replace it One or more of the imaging units may be defective Remove the imaging units one at a...

Page 137: ...media Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 55 One or more of the toner cartridges may be defective Remove the toner cartri...

Page 138: ...e Xerox approved media See Supported Media on page 55 Media type is set incorrectly When printing envelopes labels heavyweight stock or transparencies specify the appropriate media type in the printer...

Page 139: ...umulation Replace if necessary The media path is dirty with toner Print several blank sheets and the excess toner should disappear Foreign material has entered the printer Check the transfer belt for...

Page 140: ...material One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Probable Causes Solutions A toner cartridge may be de...

Page 141: ...the imaging units one at a time and check for damage If it is damaged replace it Probable Causes Solutions The printer is not level Place the printer on a flat hard level surface One or more of the im...

Page 142: ...xpected or they have poor color density Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace...

Page 143: ...el displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam Press the H...

Page 144: ...T Technical Support automatically diagnoses problems on your networked printer and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Suppo...

Page 145: ...ter includes Physical Specifications on page 146 Environmental Specifications on page 147 Electrical Specifications on page 148 Performance Specifications on page 149 Controller Specifications on page...

Page 146: ...it Width 640 mm 25 2 in Depth 665 mm 26 2 in Height 399 mm 15 7 in Weight 66 kg 145 2 lb Optional Trays 3 4 and 5 Width 559 mm 22 0 in Depth 665 mm 26 2 in Height 371 mm 14 6 in Weight 33 kg 73 lb Cle...

Page 147: ...Printer User Guide 147 Environmental Specifications Temperature Storage 20 to 48 C 4 to 118 4 F Operating 10 to 32 C 50 to 90 F Relative Humidity Storage 10 to 85 non condensing Operating 10 to 85 no...

Page 148: ...inter Specifications Phaser 7500 Color Printer User Guide 148 Electrical Specifications 110 127 VAC 50 60 Hz 3 220 240 VAC 50 60 Hz 3 ENERGY STAR qualified printer Default time to Power Saver 30 minut...

Page 149: ...er Specifications Phaser 7500 Color Printer User Guide 149 Performance Specifications Resolution Maximum Resolution 1200 x 1200 dpi Print Speed Color 35 ppm 2 sided 28 ppm Monochrome 35 ppm 2 sided 28...

Page 150: ...Specifications Phaser 7500 Color Printer User Guide 150 Controller Specifications RISC CPU 1 GHz processor Memory Optional up to 2 GB SDRAM Interfaces Ethernet 10 100 1000Base TX Universal Serial Bus...

Page 151: ...B Phaser 7500 Color Printer User Guide 151 Regulatory Information This chapter includes Basic Regulations on page 152 Material Safety Data Sheets on page 154...

Page 152: ...mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation b...

Page 153: ...e shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox Ozone Release During print operation a small quantity of ozone is released This a...

Page 154: ...ial Safety Data Sheets For Material Safety Data information regarding your Phaser 7500 printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer S...

Page 155: ...C Phaser 7500 Color Printer User Guide 155 Recycling and Disposal This chapter includes All Countries on page 156 North America on page 156 European Union on page 156 Other Countries on page 158...

Page 156: ...act your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environme...

Page 157: ...eatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66...

Page 158: ...e only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal This wheeled bin symbol may be used in...

Page 159: ...tting the printer s IP address dynamically 30 setting up web browser based printing system 33 troubleshooting print quality problems 33 viewing list of networked printers 33 CentreWare Web 34 changing...

Page 160: ...1 dynamically setting the printer s IP address 30 E electrical safety 10 electrical specifications 148 enabling AutoIP on the printer 30 enabling DHCP on the printer 30 envelopes printing 70 environme...

Page 161: ...moving precautions 105 printer 105 msds 154 multiple pages to single sheet N Up printing 82 N network choosing a network connection 27 configuring the network address 29 creating a Local Area Network...

Page 162: ...11 trays 18 verifying settings Windows 2000 or later 40 printer driver available 35 installing 35 Macintosh OS X version 10 4 and higher 43 operating systems 35 other methods installation Windows 200...

Page 163: ...lly 30 printer s IP address manually 31 the printer s IP address automatically Windows only 30 setting up the network 26 software printer management 33 solving paper jams 129 special job types 94 spec...

Page 164: ...creating an IPP printer Windows 2000 or later 39 Microsoft IPP Port 38 Microsoft TCP IP protocol Windows 2000 or later 37 obtaining the printer s network path Windows 2000 or later 38 other methods in...

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