O v e r v i e w
C h a p t e r 7 : T r o u b l e s h o o t i n g
❖
7-3
—
Serious
Printer is operational but production capability is
seriously degraded
– inability of a major application (job) to run
– failure requires frequent operational intervention to
maintain productivity
– non-critical integrity defect
—
Moderate
Printer is operational, but production capability is
reduced
– a non-critical application (job) can not be printed
– continuing, but infrequent failure requiring
operational intervention
– a non-critical product feature or function does not
work
•
If any special conditions have occurred:
— New application (job) being run?
— Did application run correctly before?
— Have there been any modifications to the application
(job)?
— Have there been any modifications to the host
system?
— Has service been performed recently on the printer?
— Does application (job) print properly on another
printer (either Xerox or other type which supports
same emulation)?
AUG-CH07 Page 3 Black Friday, February 3, 1995 12:34 AM
