Xerox 4400DT - Phaser B/W Laser Printer, Service Manual, Page: 42 / 503

Phaser 4400 Laser Printer Service Manual 2-5
Using Fault History
The printer keeps a record of engine errors and jams. You can access Fault History for
either engine errors or jams in one of three ways:
■
View the Fault History at the Front Panel.
■
Print the printer’s Usage Profile.
■
View or print the Usage Profile from the printer’s web page, if the printer is
connected to a network.
The errors are presented as a series of one- or two-digit numeric codes. Use the tables
in “Interpreting Fault History” to decipher the codes.
When an error first occurs, record the error message and code, then cycle power to the
printer to see if the error recurs.
Accessing Fault History
1. View the printer’s fault history on the front panel.
a. Enter
Menus
, then select
Support Menu | Service Tools
Menu | Fault History
.
b. Select
Engine Errors
or
Jam Errors
to display the errors.
2. Print (if possible) the
Usage Profile
from the printer’s front panel
Support
Menu
. Fault history information for Engine Errors and Jams is detailed in this
report log.
3. If the printer is connected to a network and has a TCP/IP address, view the
printer’s web page using a web browser.
a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select the “Jobs” tab and click the Usage Profile link. You can then
click a link to view or to print the Usage Profile.