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XENO XIPDC1080-4e User Manual Download Page 65

 

65 

Troubleshooting 

 
If you suspect a problem is being caused by incorrect configuration or some other minor 
problem, consult the troubleshooting guide below. 
 

Upgrading the Firmware 

Firmware is software that determines the functionality of the network camera. One of your 
first actions when troubleshooting a problem should be to check the current firmware. The 
latest version may contain a correction that fixes your particular problem. The current 
firmware version in your camera is displayed on the Basic Configuration or About. For the 
latest firmware of the camera, please contact with your product administrator. 
Detailed instructions on how to perform the upgrade process are provided with each new 
release. See also the Maintenancen/ Upgrade for more information. 
 

General Troubleshooting 

The following list covers some of the problems that may be encountered and suggests how 
to remedy them: 

Symptom 

→

 Possible Causes or Corrective Actions 

 

1. The camera cannot be accessed by some clients. 

→

 If using a proxy server, try disabling the proxy setting in your browser. Check all cabling 

and connectors. 
2. The camera works locally, but not externally. 

→

 Check if there are firewall settings that need to be adjusted. Check if there are router 

settings that need to be configured. 
3. Poor or intermittent network connection. 

→

 If using a network switch, check that the port on that device uses the same setting for 

the network connection type (speed/duplex). 
4. The camera cannot be accessed via a host name. 

→

 Check that the host name and DNS server settings are correct. 

5. Not possible to log in. 

→

 When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used. When 

attempting to log in, you may need to manually type in http or https in the browser's 
address bar. 
6. No image using Refresh and/or slow updating of images. 

→

 If images are very complex, try limiting the number of clients accessing the camera. 

7. Images only shown in black & white.   

→

 Check the Video & Image setting. 

8. Blurred images. 

→

 Refocus the camera. 

9. Poor image quality. 

Summary of Contents for XIPDC1080-4e

Page 1: ...1 Full HD Network Camera USER MANUAL...

Page 2: ...ation 16 Basic Users 16 Basic Network 18 Basic Date Time 19 Video 20 Image Basic 23 OSD 24 AE Auto Exposure 25 AWB 27 Day Night 28 WDR Wide Dynamic Rage 29 BLC 30 DNR 31 Corridor 32 LDC 33 Privacy Mas...

Page 3: ...3 TCP IP 54 DDNS 56 RTP 57 UPnP 59 Zeroconf 60 Maintenance 61 Log Report 63 Technical specification 64 Troubleshooting 65...

Page 4: ...utions bit rates and frame rates Key Features 1 Sony Exmor CMOS Full HD Sensor 1 2 8 inch RGB Bayer 2 2M Pixel Sensor 2 Sony Xarina Image Signal Processor True WDR 30fps 2D 3D Noise Reduction 3 Sony X...

Page 5: ...5 Physical Dimensions unit mm Plastic internal dome Vandal dome housing...

Page 6: ...6 Explanation for Each Function Plastic internal dome Vandal dome housing...

Page 7: ...Core i7 2 8 GHz or higher for using 1920 1080 60 fps 3 Memory 2 GB or more 4 Resolution 1280X1024 pixels or higher 32 bit color 5 Web Browser Microsoft Internet Explorer Ver 7 0 8 0 9 0 10 0 Safari Ve...

Page 8: ...to the illustrations below to connect the camera to a PoE enabled port using a LAN cable Use the DC 48V PoE adapter for the recorder which is already provided B Using a Non PoE port If a PoE enabled p...

Page 9: ...Static IP in default IP address is 192 168 0 10 Therefore if user wants to change the IP address use IP Finder software program Refer to installing setting IP Finder page 1 Click Start button and ope...

Page 10: ...10 3 Click Change adapter settings 4 Click Local Area Connection 5 Select Internet Protocol Version 4 TCP IPv4 and click Properties button...

Page 11: ...192 168 0 10 IP address of PC 192 168 0 X Sebnet mask 255 255 255 0 Default gateway 192 168 0 X NOTE Please be sure to match all classes of IP address and default gateway are same If the IP address of...

Page 12: ...ateway of network devices such as router NVR IP camera and PC equally to have them in same network environment B DHCP Auto If you set the router in DHCP mode then all the network devices will be alloc...

Page 13: ...the included CD Run IP Finder and install onto your PC 3 When setup is complete launch the IP Finder software 4 To find your camera click Search Start button 5 Your camera will appear 6 To get access...

Page 14: ...le Chrome with Windows 1 Start a browser Internet Explorer 2 Enter the IP address or host name of the Network Camera in the Location Address field of your browser 3 You can see a starting page Click L...

Page 15: ...ze to display in live view page Manual Trigger Used to start or stop the event out manually according to event settings Pause Freeze the current windows Play Play the paused windows Take snapshot Take...

Page 16: ...dded or modified or removed The authority depends upon user group automatically and shows the permission status to access the menus The default user name password are admin User Name Shows the name wh...

Page 17: ...one of the groups you wish to assign to the user 6 Click the OK button to save the settings and add a new user Edit User To modify a user 1 Select one of the User Name in the User List Setting you wan...

Page 18: ...ddress via DHCP server Select the choice box if you want to assign the IP address from DHCP server automatically and then the remaining setting are read only text Use the following IP address Select t...

Page 19: ...nize with NTP Server This option will obtain the correct time from an NTP server every 60 minutes The NTP server s IP address or host name is specified in the time server Time Zone Select the time zon...

Page 20: ...mode is 1920x1080 Max 60fps for True WDR usage set the capture mode to 1920x1080 Max 30fps Video Stream1 Configures the H 264 setting value for stream1 Compression Selects the stream profile that is t...

Page 21: ...igher value means the higher video quality and bandwidth required The Compression can be adjusted in the range from 100 to 12000 kbps The default setting is 2000 kbps Video Stream2 Configures the H 26...

Page 22: ...Specified as the number of pixel columns width by the number of pixel rows height The Resolution can be adjusted in the range from 320x180 to 1280x720 The default setting is a 1280x720 Frame rate Ind...

Page 23: ...s the contrast of detail in a scene The contrast can be adjusted in the range 1 18 The default setting is 9 Saturation Controls the saturation of detail in a scene The saturation can be adjusted in th...

Page 24: ...ature You can input desired words on Text blank and select the location of the Text left up left down right up right down on drop down menu Click checkbox of Enable date time OSD to use this feature I...

Page 25: ...matic mode supports the automatic exposure function for automatically adjusting the sensor s gain shutter time and diaphragm so that the images achieve the appropriate brightness The manual mode suppo...

Page 26: ...ing the exposure time fixed Auto Flicker less Flicker less is calculated the best exposure for a given scene against backlight and flashlight Slow Shutter Shutter speed is related to the amount of tim...

Page 27: ...pe of light source from the drop down list Mode Configure the options for White Balance The default setting is ATW Indoor Cb Gain Adjusts the picture output in the blue range The White balance B gain...

Page 28: ...ontrol set the mode to Automatic to automatically switch between Day and Night according to the lighting conditions Mode Configure as one of Automatic Day Night and External mode to transit an IR cut...

Page 29: ...one Reproduction Extension ATR EX is controlled by slope and contrast gain on the tone curve as tracking level grade brightness Defog Control Select Auto On Off the Defog Control Mode provide increase...

Page 30: ...BLC BLC Control Backlight Compensation Set the Mode and Level to enable the backlight compensation function HLC Control Highlight Compensation Set the mode to enable the highlight compensation functi...

Page 31: ...e 2D NR function which eliminates noise for a single frame while monitoring the correlation of the pixels and links with 3D NR to suppress noise The 3D NR function which reduces noise using the frame...

Page 32: ...ing bandwidth and storage waste The Corridor Format is even more useful for modern HDTV network cameras that deliver a 16 9 aspect ratio since the resulting image will have a 9 16 aspect ratio just th...

Page 33: ...33 LDC LDC Correct Lens distortion by the set of suitable mode and level lens distortions can be corrected in retrospect eliminating much of the error produced by unsatisfactory shots...

Page 34: ...and indicates if they are enabled You can add a new mask re size the mask with the mouse and give the mask a name The color of privacy mask will be set automatically after Save To set the privacy mas...

Page 35: ...35 Digital Zoom Digital Zoom Click checkbox of Enable digital zoom to use this feature You can select the magnification level on drop down menu...

Page 36: ...the right button of mouse to see the mouse menu 2 Select New Motion or Mask Window in the mouse menu 3 Click and drag mouse to designate a motion area Include windows define areas where motion should...

Page 37: ...t setting is 3 seconds Manual Manual Trigger The Manual Trigger features an alarm out signaling JPEG file transfer to FTP server and sends email to SMTP server whenever operator clicks Manual Trigger...

Page 38: ...38 Net work Network Loss This is used to trigger the event every time the network connection fails Click the check box to activate the Network Loss event Dwell time The default setting is 3 seconds...

Page 39: ...ication to log in to this server Sender Click in the Sender box and enter the Email address as the sender Interval Enter the Email sending time interval after event occurred Aggregate events Enter the...

Page 40: ...e for SMTP authentication method allowed NOTES If a PLAIN or LOGIN mechanism is negotiated the camera sends user name and password to the SMTP server The LOGIN mechanism is supported by Microsoft as w...

Page 41: ...ver This is normally desirable if there is a firewall between the network camera and the target FTP server Port Enter the port number used by the FTP server The Port number can be adjusted in the rang...

Page 42: ...onds before the event is generated Post event Defines how many JPEG file will be made during 0 3 seconds after the event is generated Prefix file name Click in the Prefix file name box and type a name...

Page 43: ...eo 1 boost Frame rate Default setting value is 10 range 1 30 and Bitrate is 2000 range 100 12000 Enable video 2 boost Please check the Enable video 2 boost Frame rate Default setting value is 6 range...

Page 44: ...vided by the user Trigger Shows the source of event type as Alarm In 1 Alarm In 2 and VMD configured by the user Event Out Shows the destination of event output as SMTP server FTP server Alarm out por...

Page 45: ...event name 1 to 31 alphanumeric characters Trigger Shows the Event source type to be configured Type Selects the Event source type Action The Event Out provides that the camera will perform certain a...

Page 46: ...type a description for the text you are creating 0 to 255 alphanumeric characters FTP JPEG Click the FTP JPEG checkbox to enable the image uploading to FTP server using JPEG image Video Boost followi...

Page 47: ...me The default setting is 3 seconds NOTE The Dwell time that must elapse before an alarm is generated This can help prevent false alarms for known conditions that affect the image To configure the cam...

Page 48: ...the menus Click the Add Modify or Remove button for managing user account Add User To add a new user 1 Click the Add tab and then new pop up window appears 2 Click in the User name box and type a new...

Page 49: ...e of the groups you wish to assign to the user 6 Click the OK button to save the settings and edit a user NOTE The user name can t be edited To Delete a user 1 Select one of the User Name in the User...

Page 50: ...ata is not encrypted during transmission To ensure that sensitive data is encrypted you must use a secure HTTPS URL NOTES To ensure security on the internet all web browsers provide several security l...

Page 51: ...a priority if there are duplicated IP address each IP ranges Policy Determines the filtering attribute of the IP address selected Start IP Enters the start IP address to ALLOW DENY in the IP range se...

Page 52: ...52 ONVIF To use ONVIF Authentication Please check the Enable WS security...

Page 53: ...with NTP Server This option will obtain the correct time from an NTP server every 60 minutes The NTP server s IP address or host name is specified in the time server Time Zone Select the time zone wh...

Page 54: ...the following IP address Select the choice box if you want to assign the IP address manually IP address The address of the camera connected to the network Specify a unique IP address for this network...

Page 55: ...the network camera Primary DNS server Enter the IP address of the primary DNS server Secondary DNS server Enter the IP address of the secondary DNS server Hostname Configuration This camera can be ac...

Page 56: ...ill always occur at the set interval with no regard to whether automatic updates have been configured or not Internet DDNS Dynamic Domain Naming Service Provides user with host name to access the came...

Page 57: ...in the provided fields Start port The Start port can be entered in the range 1024 65532 The default setting is 5008 End port The End port can be entered in the range 1024 65532 The default setting is...

Page 58: ...NOTE The RTP port entered here must be even values TTL The TTL can be entered in the range 1 255 The default setting is 1 NOTES TTL Time To Live If IP packets i e data fail to be delivered to their d...

Page 59: ...and type a description for the text you are creating 1 to 32 alphanumeric characters If your computer is also enabled the camera is automatically detected and a new icon is added to Model Name MAC ad...

Page 60: ...networking allows devices such as computers and printers to connect to a network automatically Without zeroconf a network administrator must set up services such as Dynamic Host Configuration Protoco...

Page 61: ...or static The static IP address The default router The subnet mask The system time Default The Default button should be used with caution Pressing this returns the camera s settings to the factory de...

Page 62: ...button to take a backup of all the parameters and any user defined script Setup Import Use a saved backup file to return the unit to a previous configuration Click the Browse button to locate the save...

Page 63: ...important information about the server System Log Provides the system log information Event Log Provides the events log information Server Report Provides the information about the server status and s...

Page 64: ...Main Base line profile MJPEG Video Resolution 1920x1080 Full HD 1280x1024 SXGA 1280x720 HD 704x480 4CIF NT 704x576 4CIF PAL 640x480 VGA 352x288 CIF 320x240 QVGA Video Frame Rate Up to 30fps 1920x1080p...

Page 65: ...ble Causes or Corrective Actions 1 The camera cannot be accessed by some clients If using a proxy server try disabling the proxy setting in your browser Check all cabling and connectors 2 The camera w...

Page 66: ...if there is a firewall preventing viewing 13 Multicast H 264 only accessible by local clients Check if your router supports multicasting or if the router settings between the client and the server ne...

Page 67: ...67 FULL HD NETWORK CAMERA USER MANUAL...

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