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code 000927.
b.
If restarting TwoTouch did not
resolve the issue, reboot the terminal.
2)
If the IP comes up blank, follow the steps in
the section on “Internet is Down”.
Credit Cards aren’t Processing and the Internet is Down
Quick Reference Guide
1.
Go into Credit Offline Credit Card Mode.
2.
Reboot the Modem and Netgear FVS318 Firewall/Router.
a.
Shutdown the Netgear FVS318 Firewall/Router and leave it powered off.
b.
Shutdown your Modem and leave it off for at least 30 seconds.
c.
After about 30 seconds, turn on the Modem. Make sure your Modem is connected to your phone
or cable Internet line. Wait until the ready light turns solid on the Modem; it goes through a
warm up stage. It might take up to 2 minutes to fully connect.
d.
After waiting for the modem to boot up, now turn on the Netgear FVS318 Firewall/Router (goes
through a warm up stage). It might take up to 2 minutes to fully connect as well.
e.
How to tell if successful: log into the system on the login screen with the number 000413. If the
terminal comes back with an IP address, problem has been solved.
3.
If needed: full system reboot (restart).
a.
Shutdown your server stations e.g. TwoTouch1, TwoTouch2, …
b.
Shutdown your base station (e.g. TwoTouch0).
c.
Shutdown the Netgear FVS318 Firewall/Router and leave it powered off.
d.
Shutdown your Modem and leave it off for at least 30 seconds.
e.
After at least 30 seconds, turn on the Modem. Make sure your Modem is connected to the phone
or cable Internet line. Wait until the ready light turns solid on the Modem (goes through a warm
up stage). It might take up to 2 minutes to fully connect,
f.
After waiting for the Modem to boot up, now turn on the Netgear FVS318 Firewall/Router (goes
through a warm up stage). It might take up to 2 minutes to fully connect as well.
g.
Turn on your base station and let the 2Touch program start up.
h.
Turn on your wait stations typically the same way you turned on your base station.
i.
How to tell if successful: log into the system on the login screen with the number 000413. If the
terminal comes back with an IP address, problem has been solved.
4.
If a full system reboot does not get you back online, call your broadband Internet Service Provider.
