Xenios 2TouchPOS Operation/Reference Manual Download Page 25

Page: 25 / 31

Xenios LLC @2013

Page 24

Troubleshooting Guide

Symptom

Cause

Steps

Your product
registration has expired.

Overdue funds

You will need to call 585-325-5242 x3 and speak
with the Finance Department.

Cash drawer won’t open

Printer
inoperable



Does the printer have paper?



Is the printer on and working?



Are the lights on the printer active?



Is the printer cover closed?



Turn the printer off and back on.

Screen is
frozen/stuck/not
moving/stalled

Your on the
Admin Screen

Hit ‘Back’

Screen is
frozen/stuck/not
moving/stalled

System is frozen Reboot the unit; hold the power button down until it

shuts off, could be up to a count of 25.

Disaster recovery mode
error appears on the
base station

System is in an
inconsistent
state

Reboot

Cannot

Receipt Printer not
working

Out of Paper
light is on

Sometimes the paper sensor misfires. Take
the paper out and reinsert the paper. Make
sure the lid is closed tightly.

Cycle the power on the printer.

Kitchen printer not
working

Paper spools but
no text is
readable

Replace the ink (Ithaca) or ribbon (Epson)

Kitchen printer not
working

Nothing
happens

Might be a loose wire. Check the connections.

Credit Cards not
Processing

Internet down

If the IP comes up then the internet is
connected.

Restart TwoTouch by loging in with

Summary of Contents for 2TouchPOS

Page 1: ...2013 Xenios LLC 82 Saint Paul Street Rochester NY 14604 Phone 585 325 5242 Fax 585 325 6989 2TouchPOSOperationsReferenceGuide...

Page 2: ...6 Adding or Adjusting Tips 7 Bartender 7 Server If left blank that employee will lose their tip 8 Menu Item Hold Release 10 Reference Guide 10 Putting Items on Hold from a Tab 10 Releasing Items from...

Page 3: ...t 23 Historical Sales Report 23 Hourly Sales Report 23 Menu Item Summary Report 23 Open Item Report 23 Customer Account Payment History Report 23 Customer Account Detail Report 23 Customer Account Sum...

Page 4: ...Xenios LLC 2013 Page 3 AboutthisDocument This document was written for 2TouchPOS version 3 03 4900...

Page 5: ...ab for Payment Tabs o Highlight Tab Open Tab Payment Table Management o Select Table Payment Fast cash Tabs Only or Payment screen Split payments cash credit o Use Split Payment buttons o Process Cred...

Page 6: ...r 1 From an empty speed screen touch Tabs button Select a Tab touch Open button 2 Select menu item s for deletion Manger s approval maybe needed 3 Touch Delete button choose one of the following trans...

Page 7: ...view management screen touch a Table button touch Open Check button 2 Select menu item s for deletion Manger s approval maybe needed 3 Touch Delete button choose one of the following transfer to Comp...

Page 8: ...e will lose their tip a Touch Payment button located in the lower right of the screen b Touch Adjust Tips button located in the upper right hand corner 2 Select the correct credit card transaction and...

Page 9: ...s button you will not be able to readjust tips that were on the screen Server If left blank that employee will lose their tip 1 From the table view management screen touch Adjust Tips button located i...

Page 10: ...ch Save button located in the lower right hand corner a If a button appears asking whether you want to post your tips press the No button If you press the Yes button you will not be able to readjust t...

Page 11: ...ticket 3 Select the items that need to be held then touch Hold button 4 Touch the Back and Send buttons Note To hold entire order follow steps 1 2 underneath ticket touch Select All button then touch...

Page 12: ...b touch Open Tab buttons 2 Touch Order Options button located underneath ticket 3 Select the items that need to be released then touch Release Items button 4 Press the Back and Send buttons Note To re...

Page 13: ...Hold from a Table 1 From the table view management screen select a Table touch Open Check button 2 Touch Order Options button located underneath ticket 3 Select the items that need to be held then tou...

Page 14: ...management screen touch a Table touch Open Check button 2 Touch Order Options button located underneath ticket 3 Select the items that need to be released then touch Release Items button 4 Press the...

Page 15: ...tton Touch Close button ii You will be prompted Reset Cash in Drawer Amount If you touch Yes button then the drawer will be ready for the next shift and ready to be initialized 4 Logout Clock Out Serv...

Page 16: ...lect appropriate ticket enter tip amount touch Save and Close buttons Repeat this step of all tips that need to be adjusted 3 Make sure all money reports has been collected from employees a E G Server...

Page 17: ...End of Night Detailed Reference 1 Ensure all Tabs Tables checks have been closed These items can be reached from the Speed Screen 2 Make sure all tips have been adjusted Note If left blank that emplo...

Page 18: ...ssume you are done with that cash drawer s shift or day and you will then have to reinitialize the cash drawer to use again c Close register report works the same way a Cash in Drawer report does but...

Page 19: ...13 Page 18 b Select All Employees to see if anyone is clocked in If an employee is still clocked in and should have been clocked out highlight that employee who does not have a clock out time and pres...

Page 20: ...our bank account If an error should occurs after hours while batching your credit cards write print the error call 585 507 3079 the next morning As long as the Post Credit cards worked you can still m...

Page 21: ...and or station if known 4 Touch Load button located on the bottom of screen 5 Select the check you need to re open Once you have selected check you can view check details by touching View Details but...

Page 22: ...nt to use the tax exempt feature with the actual tax exempt number filled in on the advanced page of the customer account Table 1 Enter the customer s order at the time of payment a From the table vie...

Page 23: ...Z Report An overview of the current days activities for the entire establishment Captures department totals tax dine in and carryout totals types of sales Comps Spills Voids House Accounts discounts...

Page 24: ...mary Report Shows the regular dine in price for items This report can be sorted by PLU Number Menu Item Description or Price Open Item Report Tracks items that rung in under the Open Item beer food wi...

Page 25: ...unit hold the power button down until it shuts off could be up to a count of 25 Disaster recovery mode error appears on the base station System is in an inconsistent state Reboot Cannot Receipt Print...

Page 26: ...he number 000413 If the terminal comes back with an IP address problem has been solved 3 If needed full system reboot restart a Shutdown your server stations e g TwoTouch1 TwoTouch2 b Shutdown your ba...

Page 27: ...get your Internet back up to continue to do real time authorizations a Choose the 3rd option Off Line Credit Card processing with call in authorization b Enter in a maximum amount to be approved off...

Page 28: ...nt f You must enter the authorization number given by the phone prompt into 2Touch POS You might want to write it down ii If you have chosen another platform that uses PCCharge a Call your credit card...

Page 29: ...cessful log into the system on the login screen with the number 000413 If the terminal comes back with an IP address problem has been solved f If you see this screen with could not locate IP informati...

Page 30: ...on will only shut down the computer you do this action on b Shutdown your base station e g TwoTouch0 c Shutdown the Netgear FVS318 Firewall Router and leave it powered off d Shutdown your Modem and le...

Page 31: ...think of this as the mother ship computer and let the 2Touch program start up h Turn on your wait stations typically the same way you turned on your base station i How to tell if successful log into t...

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