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Limited warranty and repair
This XCEL product designed by GG Telecom, is covered by a one (1) year
warranty on material and workmanship starting from the original date of
purchase. The sales receipt is your proof of purchase and must be presented
if warranty service is needed. This warranty will be honored in the country
of purchase only.
This warranty does not cover any GG Telecom product which has been sub-
jected to misuse, neglect and accidents or has been improperly used or
maintained. In addition, this warranty is not applicable for all products pur-
chased online from an unauthorized dealer. Any modification or tampering
of the product will affect its operation, performance, durability and voids
this warranty.
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product without charge or replace it at its discre-
tion with an equivalent product, if it has a manufacturing defect covered by
the warranty described previously. We will pay the shipping costs only for
the return of the products covered by the warranty. The shipping costs for
an item sent to us will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a reaso-
nable charge. The customer will pay all shipping costs.
1.
BEFORE
sending a product for repair, please contact our
technical support team at 1-888-779-7646 or [email protected].
Clearly describe the problem and give a phone number where we
can reach you. It happens regularly that some problems can be
solved over the phone.
2.
If a product needs to be sent, an RMA number will be given to the
customer (Return Merchandise Authorization).
3.
Prepare a package for GG Telecom and include the original
receipt or a copy.
4.
Write the RMA number on the outside of the package and send it
to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
IMPORTANT: Under no circumstances will GG Telecom accept returned pro-
ducts without a Return Material Authorization number (RMA). It is essential
to contact us before making a return.
The customer is liable for loss or damage to the product that may occur
during the transport to GG Telecom. We recommend you to use a traceable
method of shipping to ensure your protection.
WWW.XCELCAM.COM
