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Glossary of Terms

248

XBLUE Networks

13

Menu Trees -

A menu tree is a series of choices that a caller can dial to process their call more efficently. For

example, a main greeting may instruct the caller to dial 1 for sales, which accesses menu 2, which instructs the
caller to dial 1 for Northeast Sales, 2 for Central Eastern Sales, Southeast Sales, etc.

Enable Wireless Multicast Forwarding (WMF)

- is a delivery protocol for information to a group of destina-

tions. Although most applications use unicast (broadcasting to a single location), WMF is typically used in oneway
streaming media. At default, this is disabled.

NAT –

Network Address Translation

–

NAT reconciles the internal DHCP Addresses with the published Static

IP Address. It is this protocol that makes it possible to share one published Internet address with multiple internal
LAN devices.

NIC –

Network Interface Card

–

Any device that connects to a network requires either a wired or wireless Net-

work Interface Card. Each NIC has its own unique Media Access Control (MAC) address.

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Summary of Contents for X-50

Page 1: ......

Page 2: ......

Page 3: ...gon Logoff 31 Alarm 31 Alternate Attendant 31 Announcement Only Mailbox 31 Answer Position 32 Automated Attendant Receptionist AA 32 Automatic Daylight Savings NTP 32 Automatic Hold 32 Automatic Line...

Page 4: ...et Me Page 39 Message Waiting Indication MWI 39 Music on Hold 39 Mutual Mailboxes Group Mailbox 39 Navigation Keys 39 Night Service 40 Numbering Plan 40 Off Hook Preference 40 Outside Calls 40 One Tou...

Page 5: ...rd 55 Call Hold 59 Call Log 59 Call Park 60 Call Pickup 60 Call Waiting 60 Call Blocking 61 Conference 3 Way 61 Class of Service Traveling 62 Distinctive Ringing 62 Do Not Disturb DND 63 Extension Fea...

Page 6: ...ty of Service QoS 132 Routing 136 Dynamic DNS 139 Universal Plug and Play UPnP 142 File Server 143 Printer Server 144 8 Wireless Programming 145 Basic 146 Additional Networks 148 Security 150 Wireless...

Page 7: ...n 212 Update MOH File 213 Holiday Settings 214 Advanced 215 STUN 216 Registered Phones 217 10 Management 219 Settings 220 Settings 221 Update 222 Restore Default 223 System Log 224 TR 069 226 Time Set...

Page 8: ...8 XBLUE Networks TOC Notes...

Page 9: ...herein is supplied without representation or warranty of any kind XBLUE Networks reserves the right without notice to make changes to the equipment equipment design and documentation as advances in e...

Page 10: ...tic interference EMI it will be fixed at the owners expense FCC Information Provide the following information to the Telephone Company prior to connection the system to the network CE Declaration of C...

Page 11: ...ic surfaces Never use a spray cleaner as it may infiltrate the equipment and cause serious damage 7 The equipment is designed to work in temperatures ranging from 32 to 100 degrees with a relitive hum...

Page 12: ...Notices and Conventions 12 XBLUE Networks 1 Trademarks Notes...

Page 13: ...one lines one FXS port to accommodate one single line analog telephone or FAX machine and will support up to 24 SIP telephone endpoints In addition the X 50 includes all of the standard gateway featur...

Page 14: ...50 is extremely versatile in the way that it can be installed It will work as a standalone small business telephone system with no connection to an existing Network or Internet Connected to the Inter...

Page 15: ...network And it can be connected together with nine additional X 50 systems creating a ten location voice communications network also known as a Campus Environment each having up to 24 LAN or WAN SIP...

Page 16: ...when installing endpoints such as the X2020 telephone or other computer devices within the same Subnet which is generally a small geographical area like a single building The WAN port is used when con...

Page 17: ...xed or Static Class A or B IP Address just access to the Internet E mail Delivery When using SIP Trunks or e mail delivery of a voice mail messages and not using remote worker or creating a voice netw...

Page 18: ...f the X 50 keeps the telephone endpoints active by sending keep alive packets to each of the remote telephone endpoints The Remote telephone should set the Session Timer to 20 seconds What does that s...

Page 19: ...g to ensure that there enought bandwidth and no numbering conflicts Generally it is a good idea to have a specific numbering sequence for each location This can be as easy as routing specifc groups of...

Page 20: ...a network or centralized printer 1 Wireless 802 x LAN 802 11a 802 11b 802 11g and 802 11n 24 SIP RJ45 SIP telephone endpoint devices TABLE 2 3 System Software Capacities Capacity Interface Port Descr...

Page 21: ...ireless LAN initialization successful Off Wireless LAN not operational TEL Port SLT Telephone Blue On Single Line Telephone is Busy Off Single Line Telephone is Idle Line 1 6 Blue On PSTN Line is Busy...

Page 22: ...Introduction 22 XBLUE Networks 2 Things to know about the product Notes...

Page 23: ...MB Giga WAN PHY Chip Broadcom BCM5481 Standards IEEE 802 11 a b g n IEEE 802 3 Ports 1 WAN 1 LAN 1 FXS and 6 FXO Buttons Reset WIFI On Off and WPS Ports RJ 45 and RJ 11 LED s Power Wireless Telephone...

Page 24: ...t LAN and WAN Ports IP Address Description LAN 192 168 10 1 Do not use IP Address 192 168 1 254 it is reserved for the X 50 s DSP Using this port will result in erratic operation WAN DHCP The WAN port...

Page 25: ...iday OutGoing Message OGM 10 Temporary Outing Message OGM TABLE 2 8 VoIP Signalling Protocols Signaling Documented Protocol Description G 168 ITU T G 168 Echo Canceller was designed and used to addres...

Page 26: ...io and video over the Internet SDP RFC 2327 Session Description Protocol is purely a protocol that negotiates between two endpoints to allow them to agree on a media type and format It is intended for...

Page 27: ...one of the communications protocols used to transfer information over a packet switched network such as an Intranet or the Internet Typically HTTP at default using port 80 initiates or receives a requ...

Page 28: ...rotocol UDP FRC 768 Using User Datagram Protocol networked computers can send short messages known as datagrams Although the delivery of a UDP packet is faster it is not as reliable as TCP packets RIP...

Page 29: ...Preference page 40 Automatic Route Select Call Routing page 33 Outgoing Call page 40 Backlit Display page 33 One Touch Record page 40 Basic Calling page 33 Paging All Call and Zone page 40 Busy Call B...

Page 30: ...3 Emergency Call page 37 Extension Password page 37 Traveling Class of Service page 43 E mail Delivery of Voicemail Messages page 37 Trunk Group page 43 FAX Detection page 37 Uniform Distribution Hung...

Page 31: ...to log into all UCD groups Once logged in they start receiving UCD calls Alarm Each X2020 connected to the X 50 VoIP Telephone System can set up to three telephone alarms which can be programmed to pl...

Page 32: ...lephone lines extensions and virtual mailboxes share these four ports When the Answer Position for a telephone line is set to Automated Attendant the call is immediately answered and is played a custo...

Page 33: ...in the system numbering plan it is considered an intercom call If the number is not within the system numbering plan but matches an entry in the routing tables the call will be routed over the appropr...

Page 34: ...w Me Forward feature allows internal extension users to re forward their extensions to a new location This is especially helpful when waiting for an important telephone call but must go to another des...

Page 35: ...do not match an entry in the allow table the call is denied Call Routing When making a call all digits dialed will be compared to the rules entered in the Call Routing Table The Call Routing Table is...

Page 36: ...s such as Line Keys Call Forward Settings Auto Answer Phone Lock and Call waiting However it does not reset any system prompts that have been rerecorded Direct Inward Dial DID Using the SIP Trunks the...

Page 37: ...rs in the Emergency Call table cannot conflict with any numbers in the numbering plan For example when using 3 digit extension numbers do not use 911 as one of the extensions Extension Password All ex...

Page 38: ...te gateways for cost effective call processing Hot Dial Keypad The X2020 telephone endpoints support hot dial keypad dialing which allows a user to dial a telephone number without lifting the handset...

Page 39: ...et Me Page Meet me page allows an extension user to dial a code from any extension within the system and be connected to the person that just completed a page Once the call is established the paging p...

Page 40: ...he user presses the center navigation button Check Button the call is sent to the X 50 for processing The user can also press a preprogrammed telephone line button and dial the number directly One Tou...

Page 41: ...sive use The phonebook holds 200 numbers that are stored alphabetically by the name and can be grouped by Family Friends Colleague and VIP In addition if incoming Caller ID matches one of these entrie...

Page 42: ...IP Trunk The system can support up to 8 SIP uplink servers known as SIP Trunks These trunks once authenticated are treated as any other trunk telephone line in the system In addition to the normal pro...

Page 43: ...used to define up to eight different classes of service which is used by both SIP telephone endpoints and SIP trunks The Call Restriction Table is built created by using up to 40 different allow table...

Page 44: ...n agent is out of the office or out to lunch When the agent returns they dial a code to log into all UCD groups Once logged in they start receiving UCD calls UCD Reroute All UCD groups have the abilit...

Page 45: ...he wizard screen the administrator can load an existing configuration or select to use the step by step questions and answers There are eight programming parameters that make up the setup wizard WAN S...

Page 46: ...Feature Description 46 XBLUE Networks 3 Wizard Setup Notes...

Page 47: ...IP Telephone Endpoints Several of these features can be programmed or changed using either the Telephone or System Graphical User Interface GUI If the feature is programmed using the System GUI the co...

Page 48: ...page 53 N Automatic Hold X2020 only page 54 S Busy Callback Call ext 6 Cancel 66 page 54 N Call Forking Requires SIP Trunk 26 t Ext t 0 ICM 1 Outside 2 Both Ext Extension Number Cancel 26 page 55 T C...

Page 49: ...Cancel 23 page 55 T Call Forward DND 24 t D t 0 ICM 1 Outside 2 Both D EXT or Voicemail or UCD Cancel 24 page 55 T Call Forward Follow Me From the new extension 25 t Ext pswd t 0 ICM 1 Outside 2 Both...

Page 50: ...swd VM Password O Outside number T Time to wait Cancel 2x x 1 5 page 55 T Call Hold Hold Button page 59 N Call Log X2020 only page 59 T Call Park Call Park Answer Defined by Numbering Plan The default...

Page 51: ...T Do Not Disturb DND 4 Cancel 4 page 63 T Extension Feature Reset 69 Extension or Administrator Pass word page 63 T Feature Button Programming 70 BN FT BN Telephone 01 04 Sidecar 05 28 FT Feature Typ...

Page 52: ...2020 only Press Answer button under LCD page 68 N Page Allow Deny 99 Page denied 99 Page Allowed page 68 N Phonebook GUI Only page 69 T Phone Lock Unlock 97 pswd 97 pswd pswd extension password page 7...

Page 53: ...Idle X2020 Telephone Dial 91 to log out of a UCD group dial 91 to log back into the UCD group Notes 1 Only extension programmed as a member of one or more UCD Groups can use this feature 2 When an ag...

Page 54: ...n the user is on a Telephone Line or Intercom call 2 Automatic Hold can be disabled by the administrator in the X 50 system It is found in the Programmable Line Key parameter in the Voice Phone Sectio...

Page 55: ...ure will not work for a call that rings to a UCD group 3 Telephone line calls must be transferred to activate this feature 4 This feature will only work with one or more SIP Trunks Call Forward Descri...

Page 56: ...er Call Forward CFW t DDD T 24 Do Not Disturb DND t 0 for intercom 1 for outside line 2 for both intercom and outside line DDD Extension Real or Virtual Auto Attendant UCD Group T Wait Time 0 60 secon...

Page 57: ...ill receive their calls Go to the new location and enter the following information Don t forget to dial the before the password or the entry will not work Follow Me Forward 25 t EXT pswd t 0 for inter...

Page 58: ...b DND t 0 for intercom 1 for outside line 2 for both intercom and outside line pswd Extension Password Default 0000 Outside Number Any 7 or 10 digit number such as a home or cellular telephone T No An...

Page 59: ...telephone If using the X2020 telephone on a different gateway Music on Hold may not work the same way Call Log Description The X2020 stores a list of missed received and dialed calls which the user m...

Page 60: ...on will recieve Music on Hold Call Pickup Description This feature allows the user to pickup a call that is ringing at another extension Operation While a call is ringing at another extension press th...

Page 61: ...programmed using a standard Internet Web Browser Notes 1 This feature is only available for the X2020 Conference 3 Way Description The conference feature allows the user to connect two additional cal...

Page 62: ...ted Notes Distinctive Ringing Description At default all of the X2020 extensions ring in the same way However each user may select from eleven 11 different ring tones making it easier to determine whe...

Page 63: ...o off hook 4 When DND is enabled a special ICON will be displayed showing that the extension is in DND 5 Other extensions will not recieve an indication that an extension is in DND until they call the...

Page 64: ...meric value for the next 6 feature types 00 Blank button 01 Extension can be a physical LAN telephone 02 Trunk can be either a PSTN or SIP Trunk or Trunk Group 03 Call Park enter the call park dial co...

Page 65: ...mber such as a cellular telephone The Operator The extension that rings when 0 is dialed can create a button to manually switch from Day to Night mode Enter the following code to create a Service Mode...

Page 66: ...tes Hold Reminder Description Each time the programmable Hold Reminder timer is exceeded a reminder tone will be heard at the extension that placed the call on hold Operation Each extension can enable...

Page 67: ...he programmed telephone line button and then dial the desired telephone number or just dial the telephone number and let the X 50 system automatically route the call Notes Mute Description Each X2020...

Page 68: ...to all idle X2020 telephone within the same subnet There are three Group Paging groups each can have up to 24 extensions When the group number is dialed all idle extensions within the group and Subne...

Page 69: ...at once Enter the four parameters and then press the Add button to add new entries User Name Enter the user name that will be associated with this entry Phone Number Enter the phone number up to 64 d...

Page 70: ...it in a location that is easily found The format of this file is very important Name Number Ring Group Anne Sweeney 1924020842 0 family Alan Booker 769011 0 Friends Bob Smith 12122641501 0 Colleague D...

Page 71: ...ecting over the WAN port will also automatically authenticate be assigned an extension number and activate the mailbox but requires some basic programming Operation Connect the X2020 telephone to the...

Page 72: ...using the service mode settings in the X 50 system Operation Only the attendant has the ability to swap between the service modes Dial 790 displays the current mode Dial 791 changes the system into D...

Page 73: ...warded the transferred call will follow the forwarding 2 If the receiving extension is not forwarded and goes unanswered it will recall at the extension that transferred the call Volume Control Descri...

Page 74: ...Telephone Feature Description Table 74 XBLUE Networks 4 Web Management Notes...

Page 75: ...20 to 80 percent 3 The X 50 should not be installed where it will be exposed to direct sunlight or heat 4 Do not install the X 50 close to or in a strong magnetic field such as those generated by hea...

Page 76: ...an hard service or mounted on a wall The X 50 should be connected to all devices using Category 5 Category 5E or Category 6 cables The X 50 should be in a location that is easily accessible by anyone...

Page 77: ...Network If this system is part of a voice network will it be the master system If so it will require a Static IP Address If not it can use a DHCP Address because it will be programmed to synchronize w...

Page 78: ...t of the X 50 to the current network It will then act as both a WAN and a LAN Also if there is more than one wireless device make sure that they are not all using the same channel Joining an existing...

Page 79: ...50 close to where the telephone lines enter the office or building However if only SIP Trunks are going to be used which is not recommended because of power outages and emergencies the system can be l...

Page 80: ...ecial weighted base stand designed to secure the X 50 VoIP Telephone System in a vertical position Horizontal Installation the system also comes equipped with Rubber feet at the bottom of the unit so...

Page 81: ...e first time the programming wizard will walk the administrator through the programming process The next time the administrator logs into the X 50 after the programming wizard is completed the adminis...

Page 82: ...See LAN Port Settings on page 87 Wireless Basic See Wireless Basics on page 89 Internet Time See Internet Time on page 90 Numbering Plan See Numbering Plan on page 91 IP Trunks if needed See SIP Trunk...

Page 83: ...gs Default At default the WAN Port Settings are set to Automatic Configuration DHCP Dynamic Host Configuration Protocol DHCP allows the WAN port of the system to automatically receive an IP and Subnet...

Page 84: ...Programming Wizard 84 XBLUE Networks 6 WAN Port Settings...

Page 85: ...ss that will be used to identify the X 50 system Subnet Mask when using Static IP Address the Subnet Mask will have to be entered by the administrator If there is a single Subnet the entry will be 255...

Page 86: ...tication Protocol PAP This will send the authentication un encrypted Challenge Handshake Authentication CHAP This is more secure than the aforementioned PAP and sends the authentication encrypted Micr...

Page 87: ...ow for connecting to external devices The LAN Address will be set to 192 168 10 1 and it is set to be the network s DHCP Server However if the X 50 is only using email delivery and remote programming...

Page 88: ...nfiguration Protocol DHCP Server When enabled the X 50 can be used to automatically assign client devices an IP Address In addition the administrator can grant a specific range of valid IP Addresses A...

Page 89: ...g it harder for unauthorized endpoints to access the Wireless Access Point WAP When SSID is disabled the uer must enter the specific IP Address of the X 50 to connected wirelessly SSID Service Set IDe...

Page 90: ...ore servers fail the time will not be lost It is a good idea to select at least one primary and one secondary time server however only the primary is required Use the drop down menu to select the desi...

Page 91: ...ne endpoints to authenticate to the X 50 system It is important to keep in mind if this system is going to be part of a larger voice network the whole network must have one unified numbering plan For...

Page 92: ...10 3010 4010 5010 6010 7010 8010 9010 111 111111 1011 1511 2011 3011 4011 5011 6011 7011 8011 9011 112 112112 1012 1512 2012 3012 4012 5012 6012 7012 8012 9012 113 113113 1013 1513 2013 3013 4013 5013...

Page 93: ...104 154 204 304 404 504 604 704 804 904 105 105105 105 155 205 305 405 505 605 705 805 905 106 106106 106 156 206 306 406 506 606 706 806 906 107 107107 107 157 207 307 407 507 607 707 807 907 108 108...

Page 94: ...they authenticate over the Internet Thus the voice quality of these line are directly related to the ISP speed There are several SIP IP Trunk providers on the market and the integration should be sta...

Page 95: ...his to be changed but most will not Register Server The SIP IP Trunk Provider will provide the Registrar Server The Registrar Server s address can be either a class A or B IP Address or must likely wi...

Page 96: ...be enabled At default it is disabled Direct Inward Dial DID DID Number Enter the DID numbers that will be received from the SIP Trunks Destination Enter the destination of the receiving DID number val...

Page 97: ...has a From start evaluation and a To end evaluation digit or set of digits In addition dialed numbers can be automatically modified to ensure that they are sent through the most cost effective route...

Page 98: ...he entered area code is dialed the area code if there is an entry in the delete parameter in the example 913 will be delete The remaining 7 digits will be dialed The second entry will automatically en...

Page 99: ...tion with the Min entry and determines the maximum number of digits that will be evaluated Any digits that exceeds this number will not be evaluated The del delete digits column is the number of digit...

Page 100: ...6 WAN Port Settings Complete the Setup Wizard by selecting the Save Reboot to save the changes or Exit Reboot to discard the changes Select the Back button to modify any parameters that may need to be...

Page 101: ...dvanced Programming Using an Internet browser enter the X 50 VoIP Telephone System s IP Address The default LAN IP Address is set to 192 168 10 1 This will bring up the Login window The default login...

Page 102: ...s Device Info which shows current network status of the gateway and Diagnostics which shows WAN LAN Wireless Pinging the Default Gateway and the DNS station as well as the current status of the FXO Te...

Page 103: ...arameters contained within the Device Information section is for reference only showing statistical information about the hardware and software of the X 50 VoIP Telephone System The Device Info page i...

Page 104: ...Programming 104 XBLUE Networks 7 Device Information This page shows the software versions and the hardwares physical addresses as well as the LAN and WAN port IP Addresses and the Date time Device Inf...

Page 105: ...mming Device Information 7 The current settings for the LAN and WAN ports are found in the Statistics folder These Pages show how many packets have been received and transmitted This information is in...

Page 106: ...Advanced Programming 106 XBLUE Networks 7 Device Information WAN port staticts WAN...

Page 107: ...on 7 The Route table shows the destination Gateway and Subnet Mask IP Addresses as well as the Flag metric and Interface Interface Type of connection LAN or WAN Flags Meaning U Up Rejected G Gateway H...

Page 108: ...AC address In addition this page shows which device LAN or WAN is using the specific IP Address IP Address Shows the IP Address of the device connected to the X 50 system Flags Identifies when the dev...

Page 109: ...P Telephone System In addition it shows the MAC Address IP Address and the remaining length of the lease Host Name The name of the device connected to the network MAC Address The physical address of t...

Page 110: ...the WAN Port is set to Automatic Configuration DHCP Dynamic Host Control Protocol DHCP allows the WAN Port of the X 50 to automatically receive an IP and Subnet Mask Address as well as locate and joi...

Page 111: ...the ISP it is probably easier to leave this set to automatic WAN Services Enable Firewall Although nothing is 100 safe against malicious network attacks keeping the firewall enabled will minimize the...

Page 112: ...et Maks on page 251 Gateway The default gateway refers to the Gateway device that connects the Intranet to the Internet Basically it is the window to the Internet Static DNS 1 2 The Static DNS address...

Page 113: ...Authentication Protocol PAP This will send the authentication un encrypted Challenge Handshake Authentication CHAP This is more secure than the aforementioned PAP and sends the authentication encrypt...

Page 114: ...7 Advanced WAN Local Area Network LAN When the X 50 comes on line the Local Area Network LAN IP Address will be set to 192 168 10 1 and the Subnet Mask will be set to 255 255 255 0 However this may ha...

Page 115: ...is enabled and will allow from 192 168 10 2 to 192 168 10 25 When disabled every device connected to the network will have to be manually configured with an IP Address which is good for security but c...

Page 116: ...col that makes it possible to share one published Internet address with multiple internal LAN devices NAT settings should be used carefully because it may open the network up to malicious network atta...

Page 117: ...is useful for remote access for Peer to Peer communication and games The entered server s IP address is normally the computer or device on the LAN network that is running a specific application or ga...

Page 118: ...IP address of the Server or device that will receive the incoming TCP UDP traffic External Port Start Enter the start port of the service to be directed to the entered Server IP Address External Port...

Page 119: ...rrect port in the address header access into the system When an incoming port falls between the port start and the port end settings and the protocol matches the associated protocol the entered port s...

Page 120: ...Start Enter the start port number that will be passed through the firewall Port Trigger End Enter the end port number no more than 40 ports greater than the start port that will be passed through the...

Page 121: ...ormation is valid it is then sent to another server with another firewall for further evaluation Although these two servers are physically within a LAN they are actually programmed to exist in front o...

Page 122: ...Advanced Programming 122 XBLUE Networks 7 Advanced NAT Enter the IP Address of the device to be placed into the DMZ...

Page 123: ...s as well as a Parental Control settings Device Info Advanced WAN LAN NAT Security Outgoing IP Filtering Incoming IP Filtering Parental Control Quality of Service Routing Dynamic DNS Incoming and outg...

Page 124: ...Advanced Programming 124 XBLUE Networks 7 Security Outgoing Filtering Select Outgoing IP Filtering Setup and then select Add to add IP Address or Remove to remove IP Addresses from the current list...

Page 125: ...ated Source Subnet Mask the originating Subnet Mask of the packet to be evaluated Source Port the originating port of the packet to be evaluated Destination IP Address the destination IP Address of th...

Page 126: ...Advanced Programming 126 XBLUE Networks 7 Security Incoming Filtering Select Incoming IP Filtering Setup and then select Add to add IP Address or Remove to remove IP Addresses from the current list...

Page 127: ...to be evaluated Source Subnet Mask the originating Subnet Mask of the packet to be evaluated Source Port the originating port of the packet to be evaluated Destination IP Address the destination IP Ad...

Page 128: ...nd day of week that a device can access the Internet and the other allows or denies specific Uniformed Resource Locator URL Addresses Access Time Restriction Access Time Restriction Select Parental Co...

Page 129: ...icted If programming from that client just click on Browser s MAC Address and it will automatically be entered into the Text Box Days of the Week Select the days of the week that device will not be ab...

Page 130: ...Restriction entries which affects only one member the URL Filter affects all devices on the network This allows the administrator to enter the name of a Website such as AOL Instant Messaging rather th...

Page 131: ...ity 7 Enter the URL address to be Included or Excluded Enter the Port Number if different from Port 80 to be Included or Excluded by this entry The port may be one of the Well Known Ports or a specifi...

Page 132: ...However using QoS does not guarantee voice quality the only way to guarantee voice quality is to have a data network connection that is large enough to handle both the data and voice traffic Moreover...

Page 133: ...XBLUE Networks 133 Advanced Programming Quality of Service QoS 7 DSCP Differentiated Services Code Point Once enabled press Apply Save and the following window will open...

Page 134: ...drop down menu select how the protocol will be modified for processing RTP DSCP Mark Using the drop down menu select what order the packets will be processed CS Class Selector Prior to the use of Ass...

Page 135: ...cally assigns voice packets the highest priority Bandwidth Control Enabled Bandwidth control will prioritize IP Packets Disabled IP Packets will not be analyzed or prioritized Upstream Bandwidth This...

Page 136: ...Advanced Programming 136 XBLUE Networks 7 Routing Routing Device Info Advanced LAN WAN NAT Security Quality of Service Routing Static Route RIP Dynamic DNS...

Page 137: ...ed a no fault network because there is no way for the network to recover in the event of a failure Enter the Destination Network Address Enter the Subnet Mask of the Destination Network Address Enter...

Page 138: ...the Destination Network IP Address Subnet Mask Enter the Destination Network Subnet Mask Use Interface Select between WAN and LAN Use Gateway IP Address Enter the Gateway IP Address Select Static Rout...

Page 139: ...Dynamic DNS DDNS does not require a static Class A or B IP address However Dynamic DNS requires the device server gateway router etc to run a special software application that continuously identifies...

Page 140: ...Advanced Programming 140 XBLUE Networks 7 Dynamic DNS Select Dynamic DNS and then select Add to enable Dynamic DNS Press Save to retain the changes...

Page 141: ...rg or TSO Enter the name that will be associated to the Dynamic IP Address Select Between WAN eth0 and LAN bro0 DynDNS Settings Enter the User Name and Password associated with the DNS account Select...

Page 142: ...Play UPnP Universal Plug and Play UPnP Universal Plug and Play is a set of protocols created specifically to allow devices on a peer to peer network generally using either TCP port 5000 or UDP port 1...

Page 143: ...o read the information User Name Enter the name that will be used to authenticate a user and give them access to the device Password Enter then password that will be used to authenticate a user and gi...

Page 144: ...ps to add the printer to clients on the network 1 On a computer connected to the network Click on Start and Printer Windows7 go to Devices and Printers 2 Click on Add a Printer 3 Click on Add a networ...

Page 145: ...going on line and although nothing is 100 safe against malicious network attacks enabling security will minimize the effectiveness of any attacks In addition wireless security will stop unintended cl...

Page 146: ...wer Saving Being able to connect to a wireless gateway can be easy and convenient And Wireless connections are now reaching speeds comparable to a wired connections However wireless gateways are easy...

Page 147: ...hange the default SSID name It is a good idea to use a name that makes sense to the administrator but not so specific as to give away where the device is located Do s and Don t s when naming SSID Do n...

Page 148: ...at makes sense to the administrator but not so specific as to give away where the device is located Do s and Don t s when naming SSID Do not use the company name address phone number Do not use a pers...

Page 149: ...ons At default this is disabled Enable Wireless Multicast Forwarding WMF is a delivery protocol for information to a group of destinations Although most applications use unicast broadcasting to a sing...

Page 150: ...ts What does that say It is never a good idea to install a wireless device such as a router or gateway without some sort of encryption and or security Failure to properly secure a device on a network...

Page 151: ...ted Setup WPS which is an easy and fast way to establish wireless security Network Authentication Using the drop down menu select which security protocol will be used At default Network Authentication...

Page 152: ...with a minor investment it can be cracked pretty quickly This should be considered basic security WPA Wi Fi Protected Access an intermediate measure security protocol created by the Wi Fi Alliance whi...

Page 153: ...y be automatically granted access by selecting Yes Select No to disconnect all current wireless devices Access Point PIN Personal Idendtifcation Number The X 50 system generates a PIN to be used to au...

Page 154: ...s Control MAC address of each client that has permission to join the wireless access point If the MAC address is not entered the client cannot join the network MAC Filtering Select Wireless MAC Filter...

Page 155: ...ed MAC Address However some times it is called something different such as physical hardware or device address but in all cases the MAC Address is 6 Octets which is 12 numbers or characters and should...

Page 156: ...ides of the connection What does that say A wireless bridge allows a network to be extended wirelessly and converts the wireless signal to a wired one In the example below Lets say there is a wired ne...

Page 157: ...Point and Wireless Bridge Select enabled and enter the SSID and MAC Address or select Enabled Scan to have the X 50 locate the correct wireless device Select between Wireless Access Point and Wireless...

Page 158: ...dvanced Wireless Basic Security MAC Filter Wireless Bridge Advanced Station Info Power Saving Several of the advanced wireless parameters are programmed in this area Band 2 4 GHz Broadcast band based...

Page 159: ...802 11n clients to connect to the system Off or On 54g Rate Select the data transfer rate speed from 1 to 54Mbps Auto will allow the system to determine the best transfer rate Auto 1 Mbps through 54 M...

Page 160: ...nd voice applications over the Wi Fi network WMM No Acknnowledgement When disabled this feature sends wireless confirmaiton packets however when disabled it will not send the packets causing less wire...

Page 161: ...eference only window that shows the authenticated wireless stations and their status Use this window to ensure that unauthorized wireless devices are not connected to the wireless network If Unauthori...

Page 162: ...aving Power Saving Wireless Power Saving gives the administrator the ability to turn off the WLAN interface at a specific the preprogrammed time The time must be entered in 24 hour format where 07 00...

Page 163: ...ne will authenticate to the X 50 just like a wired telephone Getting Started 1 Make sure that the wireless on the X 50 is on line and operational 2 Connect the Ethernet cable from the Wireless adapter...

Page 164: ...Wireless Programming 164 XBLUE Networks 8 XBLUE Wireless Universal Adapter Notes...

Page 165: ...tablishing the system numbering plan dial codes service mode answering position call routing and restrictions and other telephone system parameters Device Info Advanced Setup Wireless Voice Phone Trun...

Page 166: ...Phone Phone Extension Extension Linekey Trunk System Voicemail Registered Phone STUN Management Diagnostics Logout During the Setup Wizard some of the default Voice settings may have been changed The...

Page 167: ...same location or spread out throughout the globe SIP Authentication The information entered in this window becomes the authentication and extension number and the password for each SIP extension In ad...

Page 168: ...a night class of service from 0 through 7 as defined in Call Restriction Table Configuration page found under the Trunk section of the Voice programming parameter FXS Phone FXS phone is the extension...

Page 169: ...ir line keys after they are operational Each Programmable Line Key can be a LAN or WAN SIP telephone showing when it is off hook or idle a PSTN or SIP Trunk line showing when it is busy or idle Call P...

Page 170: ...the user to press one botton and place calls into Park Orbit Feature Key Select feature key and enter the feature code to activate a feature shown in the Telephone Feature Do not Disturb DND Select DN...

Page 171: ...ork PSTN The X 50 offers two different types of Trunks POTS and SIP There are six 6 POTS Plain Old Telephone Service Trunks which are analog lines that are usually connected to a traditional telephone...

Page 172: ...assword that systemically connects them from the SIP Telephone Line provider to the X 50 VoIP Telephone System using the broadband Internet Connection Once programmed the X 50 system and the SIP trunk...

Page 173: ...enticate over the Internet Thus the voice quality of these line are directly related to the ISP speed There are several SIP IP Trunk providers on the market and the integration should be standardized...

Page 174: ...ission of both TCP or UDP SIP Packets Some providers may require this to be changed but most will not Register Server The SIP IP Trunk Provider will provide the Registrar Server The Registrar Server s...

Page 175: ...al Port Local SIP Port for IP Trunk Enter the port supplied by the SIP trunk provider Local RTP Port for IP Trunk Enter the Real Time Protocol supplied by the SIP trunk provider Support End Dial on Wh...

Page 176: ...t to check before signing any contacts SIP Trunks with DID assignments are not affected by the Answer Position See page 181 assignments The function of this table is to enter the incoming 10 digit tel...

Page 177: ...P Telephone System has four 4 Trunk Groups each that support one or more trunks Trunk Groups are used to group trunks that are used in similar ways such as local and long distance trunks At default al...

Page 178: ...l Label Name is disabled Label Name Each trunk within the group can be labeled if enabled when accessed Ring Type Each group can select one of 10 different ring types Trunk Group Priority This feature...

Page 179: ...thenticated extensions and Auto Attendant at night Line Selection Select the trunk to be modified Select between the four 4 answering positions for day and for night Extension The extension setting ca...

Page 180: ...CD Group Similar to hunt group the UCD group can be programmed to ring all extensions at one time All Ring hunt for the extension that is onhook and idle the longest Distributed or hunt for the first...

Page 181: ...Delete This is the number of digits that will be deleted when the rule is found to be true For example when rerouting a dialed number that was dialed for long distance to a local line the first four 4...

Page 182: ...red area code is dialed the area code if there is an entry in the delete parameter in the example 913 will be delete Tthe remain ing 7 digits will be dialed The second entry will automatically enter a...

Page 183: ...d number matches an entry in the allow table the call is allowed Otherwise the call is denied If the priority is set to Allow the system will use the following rule If the dialed number matches an ent...

Page 184: ...digits that will be used as the beginning of the evaluation number To Enter up to 13 digits that will be used as the ending of the evaluation number Trunk Access Yes No This allows or deny s the call...

Page 185: ...te up to five different numbers If a match is found the call will be sent through the Line Selection parameter Using the drop down menu select which way the call should be directed when a match is fou...

Page 186: ...mbering Plan Service Mode Transmission IGW Group SMDR UCD Call Log Voicemail Registered Phone Management Diagnostics Logout During the Setup Wizard some of the default Numbering settings may have been...

Page 187: ...it is considered an invalid extension FXS Phone Number Enter the analog or single line number that will be dialed to ring the single telephone number The number must be within the start and end exten...

Page 188: ...ot forward The timer can be set from 15 to 180 seconds If the alternate attendant does not answer the call and this timer is greater than zero 0 the call will go to the operator mailbox Press Save Set...

Page 189: ...types Enter up to 24 extensions in a group Using the drop down menu select LAN WAN or Both all extensions must be in the same subnet Enter the up to 24 SIP telephone extension numbers Press Save Setti...

Page 190: ...omes active when a group is defined as Linear or Distributive The timer is adjustable between 10 and 120 seconds This timer is not active when set to All Ring Timer Enable The No Answer Timer when set...

Page 191: ...f service before dialing the number Press Save Settings to save the programming and Back to return to the main Numbering Plan Programming page Start Call Park Number The X 50 system allows calls to be...

Page 192: ...med the system automatically changes between day and night modes based on the Service Mode Configuration Enter the time in eight digit twenty four hour format Define each day with a Start and an End t...

Page 193: ...Voice Transmission 9 Transmission The transmission area of programming is used to set the country that the unit will be installed and the signalling protocol that will be used At default the X 50 is s...

Page 194: ...unanswered after the preprogrammed time are Recalled to the extension which initiated the park hold or transfer This timer is used to ensure that calls do not go unattended At default the timer is se...

Page 195: ...e hook switch Flash New Call Enable Disable This allows the administrator to grant or deny system users the ability to flash the telephone line to renew dial tone and allow the caller to start dialing...

Page 196: ...ating to create a voice Network or Campus Environment The X 50 can be part of a 10 system voice network One system is a Master System and requires a static IP Address the remaining 9 are Slave systems...

Page 197: ...XBLUE Networks 199 Voice Internet Gateway Group Voice Network 9 Voice Network...

Page 198: ...Recording SMDR Station Message Detail Recording SMDR The X 50 system has the ability to record call statics for incoming outgoing or both types of calls Select View to review the list or configure to...

Page 199: ...Configuration 9 SMDR Configuration Start Time A New SMDR record will be created after a call has been active for the entered time Log Mode Select between local remote both to create a new SMDR record...

Page 200: ...DR View Extension Select to report on all extensions or none of them Type Select to report on an Incoming or Outgoing call or Both Trunk Select to report on Just SIP Trunks PSTN telephone lines or bot...

Page 201: ...ll Log Uniform Call Distribution Group Report The UCD Group often called Unified Call Distribution or UCD allows callers to ring into a group of Agents which can be internal or external Remote Worker...

Page 202: ...Auto Attendant Automated or Virtual Receptionist and Voicemail system The system can be programmed to answer with the Automated Attendant bypassing the traditional attendant allowing callers to dial d...

Page 203: ...password will also be used when accessing the administrator mailbox to record system outgoing message OGM MAX Try Time Enter the number of times between 1 and 9 that a caller can enter wrong informati...

Page 204: ...ich are the sole responsibility of the owner user of the equipment Dial by Name Code Enter the code that will be used by callers when dialing a persons name once they are answered by the automated att...

Page 205: ...431 432 or 433 that will ring when the digit is pressed Extension Enter the extension number that will ring when the digit is pressed AA Menu Enter the voicemail dial code which at default is 450 plus...

Page 206: ...is used to authenticate the sender before being able to send an e mail using the entered SMTP server This entry may resemble the sender e mail address Sender Password This is the password that is used...

Page 207: ...LUE Networks 209 Voice House Keeping 9 House Keeping Select the time of day and day of week that the system should do maintenience deleting old messages and doublechecking message waiting indication e...

Page 208: ...l Enable Disable Disable the voice mailbox for any extension that should not have a voice mailbox Password 4 Digit At default the voice mailbox password is set to 0000 and can be change to any 4 digit...

Page 209: ...the abilty to create three private distribution list each with up to 10 members This will allow the extension user to send a single voicemail message to multiple extension users at one time Distribut...

Page 210: ...ion DID Routing position and the callers will be sent directly to the mailbox In addition each virtual number can be programmed to receive an e mail each time a new message is received Enter the virtu...

Page 211: ...XBLUE Networks 213 Voice Update MOH File 9 Update MOH File Click on Browse to select a different Music on Hold file to play to callers on hold...

Page 212: ...ropriate Day or Night greeting will begin playing automatically Holiday Settings Schedule Enter the month MM and day DD for each holiday Enter each day that is considered a holiday separately If the h...

Page 213: ...X 50 FTP site to view the voicemail files Click on Browse Voicemail File to view the files WARNING Any changes made in this page may result in erratic operation DO NOT make changes unless instructed t...

Page 214: ...Voice 216 XBLUE Networks 9 STUN STUN Use STUN Session Traversal Utilities for NAT to support remote phones that are installed behind NAT or a firewall...

Page 215: ...s to see which phones are currently connected to the system Click on Link to Phone to make any adjustments to an individual telephone Note The Link to Phone feature was designed for connection within...

Page 216: ...Voice 218 XBLUE Networks 9 Registered Phones Notes...

Page 217: ...ction of the system allows the administrator to perform special management functions Device Info Advanced Setup Wireless Mobile Network Voice Management Settings System Log TR 069 Client Time Settings...

Page 218: ...10 Settings Settings Device Info Advanced Setup Wireless Mobile Network Voice Management Settings Backup Update Restore Default System Log TR 069 Client Time Settings Access Control PTC Update Softwa...

Page 219: ...ment Settings 10 Settings The settings area allows the administrator to create a backup update the system and restore the system to factory default Backup Click on the Backup Settings button to create...

Page 220: ...10 Update Update Use Update to restore a previouly back up Click on the Browse button and select the file to be used Click on Update Settings Note The system will reboot which will take about 2 minute...

Page 221: ...estore Default 10 Restore Default Use the Restore Default Settings to return the system back to factory default All programmed parameters will be restored to the factory default settings and Initial S...

Page 222: ...of system logs from informational to critical Select Configure System log to select the level of logging required Enable or Disable the Log Log Level Select between Emergency Alert Critical Error Warn...

Page 223: ...formational or Debugging Each selection in the list in decending order adds more informaiton to the log Select the level of information that is needed Mode Local or Remote Local mode is used to debug...

Page 224: ...Management 226 XBLUE Networks 10 TR 069 TR 069 TR 069 is the protocol for Wide Area Networks WAN Management which defines the auto configuration of a server...

Page 225: ...less Mobile Network Voice Management Settings Backup Update Restore Default System Log TR 069 Client Time Settings Internet Time Daylight Saving time Access Control PTC Update Software Reboot Diagnost...

Page 226: ...nt time servers and it can be set to use automatic daylight savings time rules Internet Time First second thrid forth fifth NTP time serve Only if the current server is unavailable will the next one b...

Page 227: ...XBLUE Networks 229 Management Time Settings 10 Manual Date and Time Settings...

Page 228: ...Management 230 XBLUE Networks 10 Time Settings Daylight Saving Time The X 50 system can be set to use automatic daylight savings or it can be set to manual...

Page 229: ...ks 231 Management Time Settings 10 Device Info Advanced Setup Wireless Mobile Network Voice Management Settings System Log TR 069 Client Time Settings Access Control PTC Update Software Reboot Diagnos...

Page 230: ...Control Access Control Access control is used to control access to the gateway Web Port Select the port to be used when accessing the Web Port At default it is set to port 80 Note Changing this port...

Page 231: ...50 has three different levels of passwords Admin Support and User TABLE 10 1 Passwords User Name Password Interface Access admin2583 000000 LAN WAN Full Admin Programming user user WAN Only Limited Sy...

Page 232: ...Management 234 XBLUE Networks 10 PTC Configuration PTC Configuration...

Page 233: ...e Select update software to update the software on the X 50 VoIP Telephone System Note For best results the upgrade file must be stored on a local PC Hard drive The upgrade procedure should only be do...

Page 234: ...XBLUE Networks 10 Reboot Reboot Use the Reboot page to reboot the gateway Once the gateway begins it will take about 2 minutes to complete the reboot process If the software was upgraded the reboot m...

Page 235: ...going on in the system which is divided into four sections Test your network Connection Test the status of the PSTN Line Test the status of IP Trunk Line Test the status of Auto Attendant AA Line and...

Page 236: ...50 system Pass indicates that the system is connected and operating correctly Failed indicates that the network is not connected PSTN Line IP Trunkk Line Auto Attendant line or FXS line will show when...

Page 237: ...e X 50 VoIP Telephone System When the X2020 telephone is connected to an X 50 VoIP Telephone System it can access voicemail by pressing the message button which the button with an envelope When a new...

Page 238: ...st name and then press the key Simply hang up the phone and your voicemail is setup and active It is also a good idea to change the mailbox password At default the password is four zeros 0000 and can...

Page 239: ...email Remote Message Pickup 12 Remote Message Pickup Messages new and saved may be picked up from a remote location Call into the system and when the Auto Attendant answers Press Dial the mailbox numb...

Page 240: ...Voicemail 242 XBLUE Networks 12 Remote Message Pickup...

Page 241: ...ro to change the greeting mode from Day to Night or Night to Day Dial 1 to record the English Greeting Enter the Greeting Menu ID number 0 which is the default for all telephone lines additional menu...

Page 242: ...Voicemail 244 XBLUE Networks 12 Voicemail Administration...

Page 243: ...nits incorporate a router so that the user does not have to purchase another device while others use a unit that has no routing capibility and requires the user to supply a router When using remote wo...

Page 244: ...Station is where a standard Analog or Single Line Telephone is connected to the sys tem The system provides talk battery dial tone generates ring voltage and generates DTMF Tones for the tele phone li...

Page 245: ...allows network devices to share and access files through a series of wires known as a Network Generally a LAN uses one DHCP Server it is small in size geographically like a home or office and it does...

Page 246: ...for information to a group of destina tions Although most applications use unicast broadcasting to a single location WMF is typically used in oneway streaming media At default this is disabled NAT Ne...

Page 247: ...which must contain both the ID and password to the local router when attempting to connect TABLE 13 1 Some Network Time Protocol Network Time Protocol time a nist gov 129 6 15 28 NIST Gaithersburg Ma...

Page 248: ...rnet security and Network Address Translation NAT Security See Wireless Security SIP Session Initiated Protocol This protocol was specifically developed for transmitting voice over the Internet by com...

Page 249: ...ng a name rather than an IP Address Vocoders A voice encoder known as a Vocoder defines the voice compression and decompression that will be used for the voice transmission Currently all Voice over IP...

Page 250: ...which is found to be more secure than WEP TKIP Temporal Key Integrity Protocol Was added to WPA and is backwards compatible with older WEP devices but can be infiltrated with re injection and spoofin...

Page 251: ...y known as the Internet 110 POP3 119 Network News Transfer Protocol 125 NTP Network Time Protocol 143 IMAP 220 IMAP Version 3 389 LDAP 443 HTTPS 531 AOL Instant Messenger Unofficial 636 LDAPS 953 DNS...

Page 252: ...i Fi Multimedia WMM is the standard which was created to define QOS with WiFi Networks and is used to improve audio video and Voice applications transmitted over WiFi WWW World Wide Web The world wide...

Page 253: ...ail Tag 208 Auto Attendant Menu 207 Automated Receptionist 204 Automatic Authentication Protocol 113 Automatic Channel Timer 159 Automatic Configuration 110 Automatic Daylight Savings 230 Automatic Ho...

Page 254: ...play Name 178 Outgoing Caller ID 96 178 Ringing Destination Number 178 Extension Number 178 Trunk Group 178 DID Number 96 Differentiated Services Code Point 133 Direct Inward Dial 173 Direct Inward Di...

Page 255: ...Hunt Group 191 I ICD Group Groups 192 Name 192 IETF 247 IGMP 246 IGW 99 183 198 246 IGW Group 183 198 Incoming IP Filter 123 127 Destination IP Address 127 Destination Port 127 Destination Subnet Mask...

Page 256: ...ication Proto col 250 Minimal Expire 170 MSCHAPS 250 Multi Line Appearance 52 67 Music on Hold 213 Mute 52 67 N NAT 83 111 116 177 216 217 248 250 Network Address Translation 17 83 111 177 248 250 Net...

Page 257: ...one Network 79 PSTN Line Number 190 PSTN Lines 237 PTC Configuration 234 Public Service Telephone Network 250 Public Switch Telephone Network 173 250 Public Switched Telephone Network PSTN 79 Q QOS 25...

Page 258: ...Extension 202 Month 202 Trunk 202 Type 202 SMTP 208 250 SMTP Server 208 SMTP Server Port 208 SMTP Support SSL 208 Source IP Address 127 Speed Dial 193 SSID 89 147 148 157 250 SSL 250 Stand Alone Insta...

Page 259: ...t Protocol 81 Voice over IP 251 Voicemail 239 Distribution Lists 211 Email Address 210 FTP view 215 Mailbox Disable 210 Password 210 Prompt Language 210 Voicemail Extension 210 Voicemail General Setti...

Page 260: ...AES 152 252 Open 152 252 Pre Shared Key 152 252 PSK 152 252 RADIUS 152 252 RADIUS Port 152 252 Remote Authentication Dial In User Service 152 252 Security 123 Shared 152 252 Temporal Key Integrity Pro...

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