Ericsson Dialog 3210 User Manual Download

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User Guide

Dialog 3210, 3211 and 3212

SYSTEM TELEPHONES

Summary of Contents for Dialog 3210

Page 1: ...User Guide Dialog 3210 3211 and 3212 SYSTEM TELEPHONES ...

Page 2: ...into another language without prior written consent of Ericsson Business Networks AB Stockholm Sweden The information in this document is subject to alteration without prior notice Ericsson makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Ericsson shall not be liable for errors con...

Page 3: ...s 10 When you receive a busy tone 16 Call forwarding 20 Internal messages 31 Voice mail 33 Information 36 Abbreviated numbers 38 Group facilities 42 Other useful facilities 43 Paging 52 Authority 56 Programming 61 Adjustments 67 Audible signals 68 Visible signals 69 Display information 70 Option unit 72 Vocabulary 72 Installation 73 Labels 75 Easy guide ...

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Page 5: ...numbers For the 3212 telephone only a selected number of display images are shown in the User Guide for your reference Function descriptions that do not include speaking in the handset are described off hook if nothing else is stated Instead of pressing the Clear key you can always replace the hand set The User Guide describes the facilities of the Ericsson enterprise communication system and the ...

Page 6: ...ey by system administrator ABC DEF GHI JKL MNO PQRS TUV WXYZ Program MD110 Transfer Inquiry Access 2 Access 1 1 2 3 4 5 5 6 7 9 8 10 14 12 13 11 DESCRIPTION ABC DEF GHI JKL MNO PQRS TUV WXYZ Access 2 Access 1 Inquiry Transfer 13 5 6 7 9 8 15 14 12 11 Dialog 3210 Dialog 3211 and 3212 The 3211 is not equipped with a display The functions available on each model vary If any functions differ or are un...

Page 7: ...ther useful facilities Headset 7 Transfer See section During calls 8 Triple access line For handling calls Access 1 and 2 are available both for incoming and outgoing calls Inquiry can only be used for outgoing calls 9 Volume control See section Adjustments 10 Mute See section During calls 11 Loudspeaker on off See section During calls 12 Clear To disconnect calls or exit a function Can always be ...

Page 8: ...n any other line key Lift the handset Press the flashing line key Handsfree 3211 and 3212 telephones only Press the flashing line key You are connected to the caller via the loudspeaker and microphone Press to terminate a handsfree call On another extension You can answer a call to a phone in another room Call the ringing extension Press Note You can also press On hold Pick up function key pre pro...

Page 9: ... system administrator When Free on 2nd access is active the lamp is lit You have an ongoing call on Access 1 when the Access 2 key flashes to indicate a new incoming call Access 2 Press to answer The first call is put on hold Access 1 Press to switch back to the first call The second call is put on hold You are connected to the first caller Press to terminate the connected call Note If the calling...

Page 10: ...u receive a queue tone when the digit or digits to get an external line are dialled optional function Least Cost Routing is used in the system keep waiting Once a line becomes free you will receive a dial tone If a warning tone is heard the selected line is marked Expensive Handsfree 3211 and 3212 telephones only With the handset on hook Dial the number You are connected via the loudspeaker and mi...

Page 11: ...its irrespective of whether the call was successful or not Lift the handset Press to redial the saved number The last external number is automatically redialled SAVE EXTERNAL NUMBER When you make an external call you can save the number in order to redial the same number easily Any previously saved number is erased To save an external number Redial Press before you finish the call Note Function ke...

Page 12: ... nected Also the mute key lamp is lit to inform that there is no microphone connected Note You can adjust the volume See section Adjustments Press to end the call From monitoring to handset Lift the handset GROUP LISTENING LOUDSPEAKING 3211 and 3212 telephones only This function lets other people in your room listen to your telephone conversation You speak in the handset while the other party s vo...

Page 13: ... the call From handsfree to loudspeaking Lift the handset and press HANDSFREE 3211 and 3212 telephones only During an ongoing conversation Press and replace the handset Handsfree conversation Note You can adjust the volume See section Adjustments Press to end the call From handsfree to handset Lift the handset Conversation via the handset ...

Page 14: ...te You can also press Access 2 Call the second party Access 1 The first party is put on hold the lamp flashes slowly When the other party answers you can switch between the calls refer back transfer the call create a conference and end one of the calls Press to end the inquiry call The second party is disconnected Access 1 Press to return to the first party Refer back The key lamp flashes for the ...

Page 15: ...FERENCE With this procedure you can include up to seven parties in a conference Only the conference leader can admit participants During the conference a tone will be heard every 15th second You have an ongoing conversation Access 1 and want to establish a telephone conference You will become the conference leader Inquiry Press Note You can also press Access 2 Call the second party Wait for answer...

Page 16: ...et The key lamp flashes slowly Press the line key again to resume the call Common Press Note You can also press On hold Pick up function key pre programmed by you Replace the handset The key lamp flashes slowly To resume the call on your own extension Press the line key To resume the call on another extension Call the extension where the call was put on hold Press Note You can also press On hold P...

Page 17: ...ng call is transferred with the caller s identity code or number Note You can only use this function if the receiver s telephone is programmed to handle identity codes This function is only available in newer versions of the telephone exchange DIALLING DURING A CONNECTED CALL When calling interactive tele services e g telephone banks you need to use Dual Tone Multi Frequency DTMF signals If your e...

Page 18: ...u can also press Callback function key pre programmed by you Replace the handset to finish procedure You are called back recall ringing signal when the ongoing call is finished or the next time a new call is finished You have to answer within eight seconds otherwise the Callback service is cancelled Lift the handset when you are called back The system calls the extension Note Callbacks can be acti...

Page 19: ...k recall ringing signal You have to answer within eight seconds otherwise the Callback service is cancelled Lift the handset when you are called back The system calls the external number Note Only one Callback can be activated on a busy external line Callbacks from additional lines will recall on the Access 1 line Cancel any single Callback Press and dial extension number Note To cancel a single C...

Page 20: ...on might be blocked for use on your extension programmed by system administrator If Call waiting is not allowed you will continue to receive a busy tone Intrusion on a busy extension You can intrude on an ongoing call on a busy extension Press Note You can also press Intrusion function key pre programmed by you Before the intrusion is executed a warning tone is sent to the parties in the ongoing c...

Page 21: ...its to get an external line Busy tone Press Note You can also press Intrusion function key pre programmed by you Before the intrusion is executed a warning tone is sent to the parties in the ongoing call A three party call is established and a warning tone is heard Note The Intrusion function might be blocked for use on your extension programmed by system administrator If Intrusion is not allowed ...

Page 22: ...irectory Diversion and Do not disturb ask your system administrator Diversion is ordered and cancelled simultaneously on all lines Order direct diversion from your own extension The call is diverted to an individual position or up to three pre determined common answering positions depending on the type of the incoming call Programmed by the system administrator Diversion Press Note Function key pr...

Page 23: ...rammed by system administrator You can also use the procedure below Press Press Note Diversion can also be ordered and cancelled from the answer ing position use the same procedure as in section Internal follow me Diversion when there is no answer Press to order The incoming call is diverted after 3 signals Press Press to cancel Press continued ...

Page 24: ...3212 Dialog 3210 Dialog 3211 DIVERSION continued Diversion when caller receives a busy tone Press to order Press Press to cancel Press Diversion to another information service facility Press to order Press Press to cancel Press ...

Page 25: ...th Multiple Directory Diversion and Do not disturb ask your system administrator Internal follow me is ordered and cancelled simultaneously on all lines Order from your own extension Diversion Press and dial the answering position number Note Function key pre programmed by system administrator Diversion Press to order Note You can also use the procedure below Press and dial the answering position ...

Page 26: ...ss and dial your own extension number Press and dial diversion number Press to redirect Calls are diverted to the answering position Note Internal follow me must be ordered from your own extension before you can redirect from answering position Cancel from answering position Press and dial your own extension number Press ...

Page 27: ...make calls as usual Order Press and dial the digit or digits to get an external line and the external number Press Cancel Diversion Press Note Function key pre programmed by system administrator You can also use the procedure below Press Press BYPASS DIVERSION If bypass diversion is allowed from your extension you can bypass an activated diversion follow me on a specific extension Press and dial t...

Page 28: ... calls are transferred to different telephones or back up services in your decided order If an answering position in the profile is busy the call can be transferred to another predefined position in the profi le i e Voice mail or a colleague You can activate the func tion from your own office telephone or when out of the office by using the Direct Inward System Access function DISA To activate or ...

Page 29: ... the authorization code and press Dial your own extension number and press Dial tone Press Dial your own extension number and press Dial the search profile digit 1 5 Press and replace the handset Note If the operator is included in the activated profile as an answering position always inform the operator if you are absent Use the Absence information function or call the operator If Voice Mail is i...

Page 30: ...nd order your search profiles The search profiles are installed or changed by the system administrator In order to set up your profiles copy the setting form fill in your new or changed profiles and give it to your system administrator Note If Personal Screen Call Server is connected to your system you can edit the profiles via your Intranet See instructions for the server Important notes when des...

Page 31: ...times so they do not affect the searching If your system admits just one single personal profile design the profile only with your 2 3 most frequently used positions If you add more numbers there is a risk that the caller hangs up before a late position is called If your system admits 1 5 personal profiles design the different profiles to fit your most used positions Make sure you use as few answe...

Page 32: ...xternal Voice Mail Operator etc Profile 2 Search Type of telephone or Telephone number Ringing time order answering position seconds 1 2 3 4 Profile 3 Search Type of telephone or Telephone number Ringing time order answering position seconds 1 2 3 4 Profile 4 Search Type of telephone or Telephone number Ringing time order answering position seconds 1 2 3 4 Profile 5 Search Type of telephone or Tel...

Page 33: ...m administrator A call is initiated to the extension that requested message waiting Checking the party that requested MMW Note This function is only available on the 3212 telephone Program Press The program key lamp turns on and all other lamps turn off MMW Press Note Function key pre programmed by system administrator The number that requested message waiting is shown in the display Program Press...

Page 34: ...unction and your telephone is diverted to an interception computer a function key programmed by the system administrator will flash when there are messages stored for you in the computer The messages will be printed out on a printer connected to the computer To print out messages MMW Press The display shows the identity of the computer and the num ber of messages stored for you 3212 telephone only...

Page 35: ...activate and deactivate your mailbox For all incoming calls See Call Forwarding section Internal Follow me function code 21 Use the number to the voice mail system as the answering position number When incoming calls get no answer See Call Forwarding section Diversion when there is no answer function code 211 When incoming calls get a busy tone See Call Forwarding section Diversion when caller rec...

Page 36: ...sion number If you are asked to enter your security code Enter your security code To enter someone else s mailbox Dial the number to the voice mail system If you are asked to enter your security code the used telepho ne has a mailbox of its own Press Enter the mailbox number normally the office extension number of the person served If you are asked to enter security code Enter the security code of...

Page 37: ... The following diagram gives an overview of the mailbox system and the digits to be used 35 Dialog 3212 Dialog 3210 Dialog 3211 Messages Greeting Security code EXIT Start level Listen to the next message Repeat the heard message Delete the heard message Return to start level Exit the mailbox Listen to the current greeting Record a new end with Leave the old greeting unchanged Enter a new code 1 6 ...

Page 38: ... Back on September 15th 0915 Press Enter the absence code Note The absence codes consist of one digit which depends on the system connected to the exchange Contact your system administrator regarding your available absence codes Press and enter the date or time of your return Note If no return time or date is needed this step can be excluded Press On the 3212 telephone the display shows the reason...

Page 39: ...date or time of the other person s return Press The display on the other person s extension shows the reason and if entered time or date of return Cancel for another extension Press Dial the extension number and press Note If the special dial tone is received the authorization code for the other extension is required Add the code and press before pres sing C Press ...

Page 40: ...BBREVIATED NUMBERS You can program up to ten frequently used telephone numbers on the digit keys 0 9 and use them as individual abbreviated numbers if this function is allowed To use Press and dial the relevant digit Program and alter individual abbreviated numbers Press and dial selected digit Press and dial telephone number Press Note The programmed number may consist of a maximum of 20 digits p...

Page 41: ...Abbreviated Numbers 39 Dialog 3212 Dialog 3210 Dialog 3211 Erase one programmed number Press and dial selected digit Press Erase all programmed numbers Press Press ...

Page 42: ... codes can be programmed on a function key Keep pressed while programming Press the selected function key and dial the telephone number or function code Press the selected function key again Release Assign the key Erase programmed number on Dialog 3210 Keep pressed while programming Press the selected function key Press to erase the stored number Release Prog Prog Prog Prog ...

Page 43: ...umber or function code Press the function key again Program Press to finish programming Assign the key Erase and verify programmed number on Dialog 3211 3212 Note The verify programmed number function is only available on the 3212 telephone Program Press Press the selected function key On the 3212 telephone the stored number is shown on the display Press if you want to erase the stored number The ...

Page 44: ...oup members Press to answer Note One Call Pick up group can serve as an alternative to another group Calls to the alternative group can only be answered when there are no calls to your own group COMMON BELL GROUP Calls are signalled on a common bell Press to answer GROUP HUNTING As a member of a group of extensions that is called by a common number you can temporarily leave the group Press and dia...

Page 45: ...1 to 15 digits Press Enter account code and press Dial tone Dial the digit or digits to get an external line and the external number Ongoing external call When used to charge a call it is also possible to connect an ongoing external call to an account code During the call Access Press the line key to put the ongoing call on hold Press Enter account code and press Dial tone Access Press the line ke...

Page 46: ...ion can be permanently active or activated by use of a function key programmed by system administrator Permanently active Program the ringing option with Immediate speech connection with single tone burst option 6 on the Access line key See section Programming Activated on a function key Automatic answer Press to order or cancel Note Function key pre programmed by system administrator The incoming...

Page 47: ...ce Selected external calls to the operator are transferred to one specific extension Answer the call in the normal way Universal night service All incoming calls to the operator are transferred to a univer sal signalling device e g the common bell Answer the call as descibed in section Common bell group Flexible night service This function permits you to order an external line and connect it direc...

Page 48: ...timer is started If no digit is pressed before time out a call is automatically generated to a specific extension or external line If a digit is pressed befo re time out the telephone works as an ordinary telephone Note This function is only available on the newer versions of the telephone exchange Direct hot line The same function as described above but no delay Only hot line calls can be placed ...

Page 49: ...unctions on the additional directory lines use the same procedure as for triple access lines if nothing else is stated However you have to press the additional line key after lifting the handset Example To make a call on an additional directory line Lift the handset Add line Press Note Function key pre programmed by system administrator Dial the extension number MULTIPLE REPRESENTED DIRECTORY NUMB...

Page 50: ...function key pre programmed by system administrator The system acknowledges with different tones whether the MCT request was accepted or rejected HEADSET If your telephone is equipped with Option unit DBY 410 02 the following headset functions are available Note How to install Option unit and headset see installation instruction provided with the Option unit Activate Deactivate the headset Press t...

Page 51: ...et Lift the handset Handset to headset Press the headset key Headset with Group listening 3211 and 3212 telephones only Press to toggle between headset with or without Group listening Headset to handsfree 3211 and 3212 telephones only Press Press the headset key Handsfree to headset 3211 and 3212 telephones only Press the headset key ...

Page 52: ...m ber You will just be charged for the call to the office The external telephone must be of push button type provided with a hash and star key or a mobile telephone adap ted for dial tone signalling DTMF After a completed DISA call you must hang up before a new DISA call can be made Depending on the type of authorization code and if an account code is used different procedures must be used With co...

Page 53: ...g 3212 Dialog 3210 Dialog 3211 With individual authorization code Call the DISA function at your office Dial tone Press Enter the authorization code and press Dial your own extension number and press Dial tone Dial the external number ...

Page 54: ... hold If this person is an external subscriber your exchange must be programmed for this function If you receive a congestion tone when paging this indicates that the paged person has his paging receiver in the charging rack and is probably out of the office Paging receivers without a display and paging via lamp signals To initiate When there is no answer or a busy tone keep the handset off hook P...

Page 55: ... to send a digit message code Press Dial the extension number and press Dial the message code 1 10 digits and press Wait for the acknowledgement tone Replace the handset If expected wait for the paged person to call back To answer From the nearest telephone within the system Call the extension number shown in the display of your paging receiver If zeros are shown it indicates that you are being pa...

Page 56: ...one will be heard If you want to start paging without calling the person Press Dial the extension number and press Leave your message after the tone Just before the predeter mined speech time is ended a warning tone will be heard To answer If your paging receiver has bothway voice connection press the answer button to speak If no bothway connection exists take the appropriate action according to t...

Page 57: ...age code Press Dial the extension number and press Dial the message code 1 5 digits and press Wait for the acknowledgement tone Replace the handset To acknowledge an alarm You must acknowledge the alarm to be terminated Press Dial your own extension number and press To acknowledge an alarm for another extension Press Dial the other extension number and press Dial your own extension number and pres...

Page 58: ... to your extension are not indicated Outgoing calls can be made as usual DND Press to activate or deactivate DND Note You can also use the procedure below Dial to activate Special dial tone or Dial to deactivate Press to finish activation deactivation Note If your telephone is programmed with Multiple Directory Diversion and Do not disturb ask your system administrator DND is ordered and cancelled...

Page 59: ...ammed by system administrator you can mark a group of extensions as Group do not disturb The group can be bypassed by you Order Press and dial group number Press Special dial tone Press Cancel Press and dial group number Press Bypass Press and dial extension number Press The call is made to the specified extension in the group ...

Page 60: ...this code You can use the code for one call only or you can open the phone for some calls and lock it when leaving the phone To use for a single call Press Enter authorization code and press Verification tone Dial the digit or digits to get an external line and the external number To open an extension for some calls Press Enter authorization code and press Verification tone To lock an extension Pr...

Page 61: ...d telephone within the exchange to the same authority level as you have on your own phone The individual code can be changed from your own extension To lock your telephone Press Enter authorization code and press Verification tone To make calls with your authority level when your telephone is locked Press Enter authorization code and press Verification tone Dial the digit or digits to get an exter...

Page 62: ...other telephone Press Enter authorization code and press Dial your own extension number and press Verification tone Dial the digit or digits to get an external line and the external number To change your individual authority code Press Enter old authorization code and press Dial new authorization code and press Verification tone ...

Page 63: ...log 3210 Keep pressed while programming Press selected function key or Enter telephone number or a function code according to the list on the next page Note If a wrong number is entered press the clear key C to erase it and then enter the number again Press the selected function key again Release Remove the transparent cover and write the function name or telephone number beside the key Note To er...

Page 64: ...er is entered press the clear key C to erase it and then enter the number again Press the function key again Program Press to finish programming Remove the transparent cover and write the function name or telephone number beside the key Note To erase a programmed function press the clear key C instead of the telephone number or function code in the sequence above Verify a programmed number or func...

Page 65: ...ction key Extension number Flexible night service 84 0 External line number Intrusion on busy extension 4 Functions that need to be programmed by the system administrator Additional lines Automatic callback Dedicated intercom link Diversion Do not disturb External line Free on 2nd access Immediate speech connection Individual external line Last ext number redial Malicious call tracing Manual messa...

Page 66: ...signals can be programmed on access lines additional lines and multiple represented lines Keep pressed while programming Press the corresponding line key Select the ringing signal you want to use according to the list below 0 Silent 1 Periodic ringing signal 2 Delayed periodic ringing signal 3 One muted ringing signal 4 One muted delayed ringing signal Press Release Prog Prog ...

Page 67: ...hone only Select the ringing signal you want to use according to the list below 0 Silent 1 Periodic ringing signal 2 Delayed periodic ringing signal 3 One muted ringing signal 4 One muted delayed ringing signal 5 Immediate speech connection with single tone burst controlled by function key 6 Immediate speech connection with single tone burst Note Options 5 and 6 are not available for multiple repr...

Page 68: ...the corresponding line key A digit 0 6 is shown in the display Program Press to finish programming PROGRAMMING OF RINGING SIGNAL TONE CHARACTER There are 10 different programmable ringing signal tone characters on your telephone each corresponding to a digit between 0 and 9 Program on Dialog 3210 Keep pressed while programming Press the corresponding digit 0 9 The telephone rings with the chosen c...

Page 69: ...splay during programming Note 3212 telephone only HANDSET AND LOUDSPEAKER VOLUME Use the volume keys to change the volume of the handset or loudspeaker during a call Adjust handset listening volume in handset mode Adjust loudspeaker volume when the loud speaker key is activated e g when the key lamp is lit Press to change the volume RINGING SIGNAL VOLUME Use the volume keys to adjust the ringing s...

Page 70: ...one Busy tone Congestion tone Number unobtainable tone Call waiting tone Intrusion tone Conference tone every 15th second to all parties Verification tone Warning tone expensive route Intrusion tone is only available on newer versions of the telephone exchange RINGING SIGNALS Three different ringing signals inform you about the type of the incoming call Internal ringing signal External ringing sig...

Page 71: ...LAMP INDICATIONS Extinguished lamp The function is not active Steady light The function is active or supervised line is busy Rapidly flashing lamp An incoming call Slowly flashing lamp The line or function is put on hold Light with short breaks Ongoing call ...

Page 72: ...our telephone is in Idle telephone When your phone is idle the upper line shows general information The lower line shows your extension number Outgoing call When you make an outgoing call on your telephone the upper line shows the traffic state and the lower line shows the dialled number If the called party s telephone is diverted the upper line shows the dialled number and diversion state The dia...

Page 73: ...e Number 22222 has dialled number 44444 and the call is directly diverted to you CHOICE OF LANGUAGE Optional One of the following languages can be chosen to be used for the display information on your telephone Digit 0 9 the language code 0 English 1 French 2 German 3 Spanish 4 Italian 5 _______ 6 _______ 7 _______ 8 _______ 9 _______ Note By default 5 9 are programmed for English To be changed lo...

Page 74: ... receiving volume in the handset and headset VOCABULARY ADDITIONAL LINES One or more additional extension numbers can be assigned to your telephone these are programmed on free function keys IDLE MESSAGE A message shown in the display when the telephone is idle 3212 telephone only This message is programmed by your system administrator MULTIPLE REPRESENTED LINE Your extension number can be represe...

Page 75: ...Installation 73 Dialog 3212 Dialog 3210 Dialog 3211 ADAPT TELEPHONE Tiltable display 3212 telephone only Adjustable angle Pull to increase angle Press to decrease angle INSTALL STAND ...

Page 76: ... to exchange 3 Space for personal directory list optional 4 Wall mounting screw holes 5 Template holes for wall mounting of the 3210 telephone copy this page 6 Template holes for wall mounting of the 3211 3212 telephone copy this page Wall mounting handset hook TOP 103 8 mm 5 5 5 50 7 mm On 3211 3212 telephones 3 4 4 2 1 150 mm 6 6 ...

Page 77: ...Labels 75 Dialog 3212 Dialog 3210 Dialog 3211 LABELS Copy these labels and use the copies for your own labelling Program MD110 Transfer Inquiry Access 2 Access 1 Transfer Inquiry Access 2 Access 1 ...

Page 78: ...oup hunting 42 Group listening 10 Handset and loudspeaker volume 67 Handsfree 11 Headset 48 Hot line 46 Immediate speech connection 44 Page Individual abbreviated numbers 38 Individual external line 9 Inquiry 12 Install telephone cables 74 Install stand 73 Integrated voice mail 33 Internal follow me 23 Labels 75 Lamp indications 69 Last external number redial 9 Loudspeaking 10 Make calls 8 Malicio...

Page 79: ...2 212 To other service facility 218 218 Do not disturb 27 27 Do not disturb group 28 group No 28 group No Bypass 60 extension No Follow me external 22 line digit external No 22 Follow me internal From your own extension 21 extension No 21 From answering position 21 own new 21 own General cancellation 001 Ind abbreviated No 0 9 To erase a No 51 0 9 To erase all abbr No 51 To program alter 51 0 9 ph...

Page 80: ...provide staff with full onsite and offsite mobility We integrate computer and telephony applications on the desktop We enable coordination of all busi ness interactions over the media of choice In essence we help businesses forge enduring relationships with customers Ericsson is the leading provider in the new telecoms world with com munications solutions that combine telecom and datacom technolog...

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