Xblue Networks IP7g User Manual Download Page 1

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XBLUE Networks, LLC.
HQ Add: 20801 N. 19

Ave., Suite 2, Phoenix, AZ. 85027

Tel: 913-599-2583 Fax: 913-599-3877 Email: [email protected]

[email protected]

User Guide

IP7g

Document Version: 1.0
Software Version: 2.2.0.3696
Release Date: 2017/09/29

Summary of Contents for IP7g

Page 1: ...LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com User Guide IP7g Document Version 1 0 Software Version 2 2 0 3696 Release...

Page 2: ...dset Hands free Speaker Headphone 15 4 3 Screen User Interface 16 4 4 Web Portal 17 5 Setting Up 20 5 1 Network Configuration 20 5 2 Line Configurations 21 6 Using the Phone 29 6 1 Making Phone Calls...

Page 3: ...8 7 7 Reset to Factory Default 58 8 Web Portal 60 8 1 Web Portal Authentication 60 8 2 Web Call 60 8 3 SYSTEM Information 61 8 4 SYSTEM Account 62 8 5 SYSTEM Configurations 62 8 6 SYSTEM Upgrade 62 8...

Page 4: ...ION KEY Softkey 86 9 Advanced Features 87 9 1 VPN 87 9 1 1 L2TP 87 9 1 2 OpenVPN 88 10 Trouble Shooting 89 10 1 Get Device System Information 89 10 2 Upgrade to the latest software 89 10 3 Reboot Devi...

Page 5: ...Server Port 22 Figure 12 Configure SIP Username 22 Figure 13 Configure Authentication Name 23 Figure 14 Configure SIP Authentication Password 23 Figure 15 Configure Display Name 24 Figure 16 Enable Di...

Page 6: ...Figure 47 Browsing Contacts in a Group 42 Figure 48 Select Add Remove Contacts in a Group 43 Figure 49 Cloud Phonebook List 44 Figure 50 Downloading Cloud Phonebook 44 Figure 51 Browsing Contacts in...

Page 7: ...ue com Figure 68 Web Call Controls 60 Figure 69 Web Call Entering Number and Select Line 61 Figure 70 Global Substitution Configuration 70 Figure 71 Local Substitution Configuration 70 Figure 72 Add P...

Page 8: ...Table 3 Global Settings for Lines on Web 73 Table 4 Common Phone Feature Settings on Web 74 Table 5 Audio Settings on Web 78 Table 6 MCAST Parameters on Web 80 Table 7 Time Date Setting Parameters on...

Page 9: ...nal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdo...

Page 10: ...for SMB office and enterprise supervisors F4 inherits all enterprise features from XBLUE s C Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gi...

Page 11: ...ower outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at po...

Page 12: ...lue com 3 2Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below pictur...

Page 13: ...599 3877 Email sales xblue com support xblue com Figure 2 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture...

Page 14: ...all log Key DSS Key DSS page Key Numeric Keypad Volume Key Mute Key Redial Key Speaker Key Figure 4 Keypad The above picture shows the keypad layout of the device Each key provides its own specific fu...

Page 15: ...hands free speaker Microphone Mute User can mute the microphone with this button during talking mode Call logs By pressing Call logs button user open call logs as a shortcut Phonebook By pressing Phon...

Page 16: ...wise the audio channel will be opened in hands free speaker or headphone 4 3Screen User Interface Figure 5 Screen Layout Default Standby Screen The screen user interface is mostly presented in the abo...

Page 17: ...d not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down navigator buttons to scroll the list By long pressed the na...

Page 18: ...XBLUE Networks LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 7 Check the Device s IP Address...

Page 19: ...es xblue com support xblue com The first screen of the device s web portal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The de...

Page 20: ...ork Settings from standby screen NOTICE If user saw a Network Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Ple...

Page 21: ...for registration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored...

Page 22: ...tworks LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 20 Configure SIP Proxy Server Port Figure 31 Configure SIP...

Page 23: ...LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 4 Configure Authentication Name Figure 5 Configure SIP Authentica...

Page 24: ...Networks LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 6 Configure Display Name Figure 7 Enable Disable Outbound...

Page 25: ...m support xblue com Figure 8 Enable Disable Sip Line Save the adjustment by pressing OK or Save when done For users who want to configure more options user should use web management portal to modify o...

Page 26: ...913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 10 Configure SIP Realm Domain Figure 19 Configure Unregistered Dial Figure 11 Enable Disable Anonymous Figure 12 Configure...

Page 27: ...913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 154 configure Ring Type Figure 16 Configure MWI Number Figure 176 Configure Pickup Number Figure 18 Configure Park Number F...

Page 28: ...e Disable Feature Sync Figure 21 Enable Disable SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit...

Page 29: ...indicated on the top left corner To change the default line user can press left right navigator buttons to switch between two lines Enable or disable default line user can press menu Features Default...

Page 30: ...the handset to call out with the current line or user can press line key Configured by DSS Keys to call out with specified line Figure 23 Dialing a Number before Audio Channel Opened Opening Audio the...

Page 31: ...877 Email sales xblue com support xblue com Figure 24 Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to th...

Page 32: ...l While calling the number user can press End button or close the audio channel by put back the handset or press the hands free button to drop the call Figure 25 Calling Remote Party Answering Incomin...

Page 33: ...7 Email sales xblue com support xblue com User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK Answer button To divert the incomi...

Page 34: ...n reflects the current audio channel being used 2 Current Line The line is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call es...

Page 35: ...ang up is not available 6 1 1 Make Receive Second Call The device can support up to two concurrent calls When there is already a call established user can still answer another incoming call on either...

Page 36: ...to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to pressing DSS Keys dial out from the configured Keys BLF Spe...

Page 37: ...te 6 1 2 Join Split Two Calls 3 way Local Conference In the dual call mode user can join two calls into a conference call by pressing Conf button When two calls are joined user can split them by press...

Page 38: ...is dialed user can press XFER button again and the first party will be transfer to the second This is like helping the first party to dial to the second one However the transfer could be successful if...

Page 39: ...ontact records Figure 32 Phonebook is Empty When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigat...

Page 40: ...Email sales xblue com support xblue com Figure 33 Browsing Phonebook 6 2 1 Add Edit Delete Contact To add a new contact user should press Add button to open Add Contact screen and enter the contact in...

Page 41: ...cord indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes 6 2 2 Add Edit Delete Group User can open the group list by pressing Groups button in phoneb...

Page 42: ...roup User can browse contacts in a group by opening the group in group list with OK button Figure 36 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove...

Page 43: ...ly It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The c...

Page 44: ...d Phonebook In cloud phonebook screen user can open a cloud phonebook by pressing OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a war...

Page 45: ...utgoing and missed call records by pressing soft menu button History In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type...

Page 46: ...ue com support xblue com Figure 41 Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the left right navigator button and select one o...

Page 47: ...ll prompt a voice message waiting icon on the standby screen Figure 43 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice m...

Page 48: ...xblue com support xblue com Figure 44 Voice Message Screen Figure 45 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming c...

Page 49: ...line and icon will be disapeared Figure 46 DND Enabled on All Lines If user wishes to enable or disable DND on a specific line user could change the DND mode in DND configurations Press soft button M...

Page 50: ...e device is in the default standby mode if user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration...

Page 51: ...rd on Busy When user is busy the incoming call will be forwarded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the inco...

Page 52: ...Enable or Disable call forward with left right navigator buttons against specific lines and types If select Enable browse the setting parameters with up down navigator keys and enter required informat...

Page 53: ...l Forward Number Figure 52 Set Delay Time for Call Forward on No Answer 6 9 DSS LCD Configuration There are 6 DSS keys corresponded to the LCD display to provide dynamic Line DSS BLF functions up to f...

Page 54: ...y Event MWI DND Hold Transfer Phonebook Redial Pickup Call Forward for entitle line DTMF URL BLF List Key Multicast BLF Intercom Speed Dial number can match contact intelligently as the label which is...

Page 55: ...XBLUE Networks LLC HQ Add 20801 N 19th Ave Suite 2 Phoenix AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com Figure 546 DSS LCD Screen Configuration...

Page 56: ...he adjustment by pressing OK or Save when done 7 2Set Ring Tone Volume and Type When the device is in the default standby mode Press soft button Menu till you find the Settings item Enter Settings ite...

Page 57: ...item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Time Date item Enter Time Date item use up down navigator keys to edit the time date parameters...

Page 58: ...the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Language item User can change the language by using the navigation keys 7 6Reboot t...

Page 59: ...AZ 85027 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com interface Enter Reset to Default item then a warning message Factory Reset Continues will be prompt to user Press Ye...

Page 60: ...ng and receiving phone calls by operating the controls in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by click the Dial button on top of...

Page 61: ...568 Web Call Entering Number and Select Line 8 3SYSTEM Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime M...

Page 62: ...ttings The user account can be used to operate the device or access the device web portal by login to the device or its web User should log in to device web portal with his her username and web passwo...

Page 63: ...se refer to 10 Trouble Shooting for more detail Besides the device also provided the screenshot feature to user including mail screen and sub screen 8 9NETWORK Basic User can configure the network con...

Page 64: ...ervice account SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server SIP Proxy Server Port Enter the SIP proxy server port default is 5060 Outbound Proxy Address Enter the IP o...

Page 65: ...set or turn on hands free speaker or headphone Hotline Number Set the hotline dialing number Hotline Delay Set the delay for hotline before the system automatically dialed it Enable Auto Answering Ena...

Page 66: ...of call transfer process Enable Long Contact Allow more parameters in contact field per RFC 3840 Enable Missed Call Log If enabled the phone will save missed calls into the call history record Respon...

Page 67: ...code DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Transport Protocol Set the line to use TCP or UDP for SIP transmission SIP Ve...

Page 68: ...y Routable User Agent URI GRUU BLF Server The registered server will receive the subscription package from ordinary application of BLF phone Please enter the BLF server if the sever does not support s...

Page 69: ...ion Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Alias This is the text to be added replaced or deleted It is an optional item N...

Page 70: ...33332 The repleacement rules should be matched globally Figure 69 Global Substitution Configuration Example 2 Local Substitution To dial a long distance call to Beijing requires dialing area code 010...

Page 71: ...For example when users dial 9312 the device will send out 0079312 Figure 71 Add Prefixes Configuration Example 4 Add Suffixes If the dialed number ends with the fixed suffix number the phone will sen...

Page 72: ...ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 58 Delet...

Page 73: ...Conference Onhook Hang up during a 3 way conference call the other two ways will make a call Press DSS Key to Do Blind Transfer When user is in the XFER screen user can fulfill Blind Transfer by press...

Page 74: ...selecting it Enable 3 Way Conference Enable 3 way conference by selecting it Enable Auto Handdown The phone will hang up and return to the idle automatically at hands free mode Auto Handdown Time Spe...

Page 75: ...ey or line key to answer a call with the headset automatically Ring From Headset Enable Ring From Handset by selecting it the phone plays ring tone from handset Enable Intercom When intercom is enable...

Page 76: ...hone Email from Frank 10 31 17 Password dial is to help you hiding dialing number for privacy It might hide part or all digits except prefix that you dial Enable password dial if you want to get diale...

Page 77: ...h IP address Enable Multi Line Enable phone to make calls for 10 lines max or disable for 2 lines max Enable Default Line If enabled user can assign default SIP line for dialing out rather than SIP1 E...

Page 78: ...Outgoing Call The user with Administrators privilege can set the rule to restrict some numbers from dialing out This setting is device wide and applies to every user of the device User can add restri...

Page 79: ...et the country standard of call progress tones including dial tone busy tone ring back tone etc Default Ring Type Set the default ring type If the caller ID of an incoming call was not configured with...

Page 80: ...r phone calls by headset if the auto answer or intercom is enabled 8 18 PHONE MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure...

Page 81: ...ess Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Timezone Select the...

Page 82: ...e or edit contacts in the phonebook in this page User can browse the phonebook and sorting it by name phones or filter them out by group To add a new contact user should enter contact s information an...

Page 83: ...n should be entered Phonebook name must Phonebook URL must Access username optional Access password optional NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook server plea...

Page 84: ...rt current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same p...

Page 85: ...e pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number...

Page 86: ...27 Tel 913 599 2583 Fax 913 599 3877 Email sales xblue com support xblue com codec User presses the key to initiate the multicast 8 27 FUNCTION KEY Softkey User can configure different functions in di...

Page 87: ...ted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open...

Page 88: ...rovider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the dev...

Page 89: ...issue report to support 10 1 Get Device System Information Users may get the device system information by pressing Settings Status The following basic information will be provided Mode IP Software Ver...

Page 90: ...ooted into a clean factory default state 10 5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device u...

Page 91: ...er on a PC and put the downloaded software in the FTP repository Windows users can download free FTP server software such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixed IP address as 192 16...

Page 92: ...the system image Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC...

Page 93: ...e for audio call at the moment Poor Audio or Low Volume in Headphone 1 There are two Headphone wire sequence in the market Please use the Headphone provided or consult the wire sequence if you wish to...

Page 94: ...Appendix I Icon Illustration Table 10 Keypad Icons Redial Handsfree HF speaker Phone lock Long pressed Key Mute Microphone During Call Volume Down Volume Up Table 11 Status Prompt and Notification Ico...

Page 95: ...99 2583 Fax 913 599 3877 Email sales xblue com support xblue com Auto answering activated Call forward activated Handsfree HF Mode Headphone HP Mode Handset HS Mode Microphone Muted Mixed type input L...

Page 96: ...s xblue com support xblue com Appendix II Text Input from Keypad Table 12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9...

Page 97: ...sales xblue com support xblue com Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I...

Page 98: ...ED State Type LED Light State Line Key Off Line inactive Green On Line ready Registered Green Blinking Dialing Ringing Call holding BLF Green On Subscripted number is idle Red On Subscripted number is...

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