XBLUE Networks, LLC.
HQ Add: 20801 N. 19
th
Ave., Suite 2, Phoenix, AZ. 85027
Tel: 913-599-2583 Fax: 913-599-3877 Email: [email protected]
10.7
Common Trouble Cases
Table 9 - Trouble Cases
Trouble Case
Solution
Device could not boot up
1. The device is powered by external power supply via power
adapter or PoE switch. Please use standard power adapter
provided or PoE switch met with the specification requirements
and check if device is well connected to power source.
2.
If you saw “POST MODE” on the device screen, the device
system image has been damaged. Please refer to the
instructions in “
Entering Post Mode and Recover Syste
” to restore the system image.
Device could not register to
a service provider
1. Please check if device is well connected to the network. The
network Ethernet cable should be connected to the
[Network] port NOT the
[PC] port. If the cable is not well
connected to the network icon
[WAN disconnected] will be
flashing in the middle of the screen.
2. Please check if the device has an IP address. Check the system
information, if the IP displays
“Negotiating…”, the device does
not have an IP address. Please check if the network
configurations is correct.
3. If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly
contact your service provider to get support, or follow the
instructions in
“10.6 Network Packet Capture” to get the network
packet capture of registration process and send it to support to
analyze the issue.
