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FUS-20852000-0006
WARRANTY FORM
LIMITED LIFE WARRANTY
Effective April 28
th
2020.
Warranty Qualifications
X-Power will register this warranty upon receipt of your Warranty Registration Card and a copy of your
Warranty Registration Card and a copy of your dated sales receipt and original bill of sale clearly showing
the X-Power Product purchased.
Product cover by this warranty
XP Mid-Frame Winches
Repair/ Replacement Warranty
X-Power warrants to the original purchaser that the mechanical and electrical components will be free of
defects in material and workmanship for Limited Lifetime
(parts and labor) from the original date of
purchase. Transportation charges on product submitted for repair or replacement under this warranty only
applies to the original purchaser and is not transferable.
Do not return the unit to the place of purchase
Contact X-Power Technical Serviced X-Power will troubleshoot any issue via phone or e-mail. If the
problem is not corrected by this method, X-Power will, at its option, authorize evaluation, repair or
replacement of the defective part or component at a X-Power service center. X-Power will provide you
with a case number for warranty service. Please keep it for future reference. Repairs or replacements
without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty
Phone: 888-380-7428
Items covered by this warranty
Electric components covered by the seven (7) year Limited Warranty: motor, contactor, solenoid,
handheld remote control, wiring.
All other mechanical components are covered by the Limit Lifetime Warranty except as listed below.
Normal Wear
Product with mechanical and electrical components need periodic parts and service to perform well. This
warranty does not cover repair normal use has exhausted the life of a part or the equipment as a whole,
such as winch cable, bearings, bushings, seals, gaskets, brake material, motor brushes, electric cable,
etc.
Installation, Use and Maintenance
This warranty will not apply to parts and/or labor if the product is deemed to have been misused,
neglected, involved in an accident, abused, loaded beyond the product’s limits, modified installed
improperly or connected incorrectly to any electrical component. Normal maintenance is not covered by
this warranty and is not required to be performed at a facility or by a person authorized by X-Power.
Other exclusions
The warranty excludes the following:
Cosmetic defects such as product finish, etc.
The removal or reinstallation of the product,
Accessory parts such as storage covers
Commercial or industrial use or application, or any hoisting application of the product
Failures due to acts of God and other force majeure events beyond the manufacturer’s control.
Problems caused by part that are not original X-Power part.
Summary of Contents for XP-12
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