59
Problem
Solutions
- Use an active, isolated splitter to isolate different DMX segments when run over a large area, long
distances, or a larger number of devices.
Art-Net control is
erratic or
intermittent
Verify that only one Art-
net controller is transmitting ArtDMX packets to the laser’s universe. Refer to
the troubleshooting steps above for “No Output in Art
-
Net Mode”
Output is undersized, the wrong color, missing colors, or geometrically distorted . . .
. . . in ILDA mode
Test the unit in DMX and AutoArt-Net modes, if applicable. If the problems persist in all modes or you
are unable to test them, refer to the troubleshooting steps in the "in all modes" subsection below.
Refer to the other ILDA troubleshooting steps above. Many of the problems that can prevent output
entirely or cause erratic operation may also cause unexpectedly distorted output.
Ensure that the projector scan rate in your ILDA control software is set properly for your laser. Refer
to the user manual for proper scan rate settings. Unless otherwise noted, the maximum scan rate is
specified at a projected full angle of 8°. Projecting at a larger angle will require a reduced scan rate to
eliminate distortion. More importantly,
scanning at a wider angle without reducing the scan rate
will damage the scanners.
Repairs to scanners that have been damaged by overdriving may not be
covered under warranty.
Test the unit in Art-net or DMX modes, if applicable. If the problems persist in all modes or you are
unable to test them, refer to the troubleshooting steps in the "in all modes" subsection below.
. . . in DMX or Art-
Net mode
Test the unit in other control modes, if applicable. If the problems persist in all modes or you are
unable to test them, refer to the troubleshooting steps in the "in all modes" subsection below.
Verify that no geometric or color adjustments are being applied that would move output out of the
projection field or make the intensity zero (For example, RGB values set to 0/0/0) via DMX.
Verify that the DMX profile in your control system is configured correctly and matches the DMX
parameters of your laser.
Consult the user manual and Mercury Personality Guide and ensure that all required channels are set
to proper values.
Refer to the "No output. . .in DMX mode" and "DMX control is erratic or intermittent"
troubleshooting sections above. Many of the problems that can prevent output entirely or cause
erratic operation may also cause unexpectedly distorted output.
Test the unit in DMX and auto modes, if applicable. If the problems persist in all modes or you are
unable to test them, refer to the troubleshooting steps in the "in all modes" subsection below.
Power cycle the system, reset the system settings to defaults, and try again.
. . . in all modes
Verify that size/color adjustments at the laser itself, if applicable, are set correctly.
Laser makes a
rattling or
"growling" sound
that persists even
when not
outputting.
This is usually a sign of a failing cooling fan. If the sound does not stop within one minute of power on
contact X-Laser to return the unit for service.
Summary of Contents for SkyWriter HPX M-5
Page 20: ...20 etherStop system examples...
