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Return shipping instructions will be located on the PDF form that pops
up after you have completed and submitted the online RMA form.
Follow shipping, packaging, and insurance instructions. X-Laser is not
responsible for any shipping damages by shipper and/or poor client
packaging.
Shipping within Continental USA
X-Laser pays return FedEx ground shipping to the customer for warranty
and DOA repairs only. Out of warranty work shipping is paid by user in
both directions. Faster shipping will incur an extra shipping fee.
Shipping outside Continental USA
X-Laser pays for FedEx return ground shipping to the customer or
freight forwarder within continental USA for warranty or DOA repairs
only. Out of warranty work shipping is paid by user in both directions.
Shipping costs for parts, if approved by X-Laser, are paid by client. Faster
shipping will incur an extra shipping fee.
Out of Warranty Repairs
X-Laser will evaluate the product and contact the user for repair
authorization. Payment must be remitted by credit card or PayPal prior
to service. Costs for repair are based on product model. Products not
authorized for repair will be returned at user's expense. Following first
request for repair authorization, a storage fee per month will be
assessed. After sixty days product will be considered abandoned and
disassembled.
General Notification
X-Laser at X-Laser's sole discretion reserves the right to:
Change this policy without prior notification;
Determine what is to be repaired and or replaced;
Determine warranty status or repair and evaluation charges;
Determine if a product has been misused, tampered, or
damaged resulting in repair charges;
Determine if user is to pay for return shipping;
Determine charges for general maintenance and laser
realignment.