21
No output in Sound
Active mode
Check manual for correct DIP-switch settings
Check that the sensitivity knob is set to maximum
Make sure laser is in close proximity to a speaker with
moderate or higher bass
Try lightly tapping the unit near the mic
If problem persists contact X-Laser to return unit for
service
No output in Auto
Mode
Check manual for correct DIP switch settings
If problem persists contact X-Laser to return unit for
service
Repair and Return Information
Product Registration
Register Your Product: You must first register your X-Laser product at
warranty.x-laser.net to activate your warranty. Failure to do so may
result in loss of warranty service. ALWAYS KEEP YOUR PRODUCT BOX
FOR SAFE RETURN PACKAGING.
Return Material Authorization (RMA) and Shipping
PLEASE NOTE: All returns will incur a $50 bench fee which will be waived
if a) the product is repaired under warranty, b) the client elects to repair
an out of warranty unit, or c) the unit is beyond repair and is disposed of
with the client’s authorization. The bench fee covers an initial
evaluation, basic internal cleaning and basic alignment and calibration.
Please first contact X-Laser for an RMA number. Our support team will
most likely spend a few minutes trying to diagnose the issue over the
phone to find the fastest resolution for you. If the laser needs to be
returned, you will be given an RMA number and a URL to complete the
RMA process. All information you will need to return your laser is noted
on the RMA web site. Upon completion of the online RMA form, a PDF
with shipping instructions will appear.