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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
FA
Q
13. FAQ
RS232
1. The most common fault with RS232 data transfer is
incorrect baud rate settings. Check with the devices
manufacturer to ensure the Enado controller has been
configured with the correct settings on the correct output.
2. Different devices have different requirements for the
RS232 cables they use and the cables supplied with the
Enado controller may not be appropriate for the selected
device. Check the manufacturer’s specification to ensure
the cable meets the requirements for the device. The
most common configuration of cable is null-modem or
cross over as is supplied with Enado.
3. It is highly recommended that a terminal application
such as Hercules, HyperTerminal or REALTerm is used
to test control of a device from a PC and to check the
integrity of the data that is emitted from the controller.
4. If you are not able to control a device from the PC
please consult the devices manufacturer, manual or if you
are unable to view RS232 commands from the controller
with these apps, please reboot the Enado controller.
5. Many devices will require special settings in order to
respond to RS232 control, which are often manually set
on the product being controlled and can possibly effect
sleep modes and energy efficiency settings.
6. Please consult the manufactures handbook of the
device you wish to control to ensure it is correctly
configured to receive RS232 control commands.
7. Please also note that many products cannot be
brought out of standby by RS232 commands.
TCP/IP
1. Check if network devices are able to access the
internet and network settings are properly configured. If
internet access is not possible, ensure that the device has
correct settings in each address field.
2. TCP/IP issues are most commonly IP address related.
Devices with DHCP assigned addresses can renew to a
different address. This may cause an IP address conflict if
there are other devices with statically assigned addresses
on the network. Central devices should where possible
have static addresses assigned or have static addresses
assigned via their MAC address in the router.
3. It is not uncommon for DHCP servers to crash and
stop assigning new IP addresses after a DHCP lease
expires. Resetting the DHCP server (commonly the router)
will ensure it is operating properly and reassign all DHCP
enabled clients with new non-conflicting addresses.
Sensor I/O
1. The Sensor inputs on the Enado controller require
a voltage of 12V to operate, they are not volt free. The
outputs are volt free but will handle a voltage between 9 &
24V.
2. It is very rare for Sensor I/O issues to occur that are
not wiring related. Ensure that the connections have been
properly made and re-terminate if necessary.
3. Check the integrity of the cable & signal with a
voltmeter to ensure it is passing and maintaining its
voltage over the length of the cable.
4. If you are still unable to send or receive Sensor I/O
commands from the controller after checking these steps,
please reboot the Enado controller.
Can I use a hard button remote with Enado?
The Enado controller cannot be controlled itself by IR,
instead it is recommend to use the IR pass-through on
the WyreStorm matrix to integrate hard button remotes.
How do I make a smart phone or tablet only control
Enado?
It is possible to configure iOS & Android devices to only
control Enado and remove access to all other functionality
through the use of
Kiosk
modes and apps.
In iOS this functionality is built into the OS under
Settings>General> Accessibility>Guided Access.
On Android searching the
Play
store for “Kiosk”
will display various options of which SureLock is
recommended.
How many zones & devices can be controlled by
Enado?
The Enado Controller has a large selection of control
outputs but this can be extended using the Enado IO
Ethernet & WiFi extenders. Any Enado system can have
an unlimited number of zones (WyreStorm have tested up
to 100) but by expanding the control outputs an unlimited
number of devices can be controlled.
