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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
MAINTENANCE, PRODUCT SER
VICE, MAIL-IN-SER
VICE AND W
ARRANTY
15. Product Service
14. Maintenance
17. Warranty
16. Mail-in-service
How many Enado controllers can I use in an
installation?
Although any number of controllers can be used in a
single install if required, it is recommended to have a
single central controller and expand the I/O with IP
extenders to prevent the user having several different
interfaces on their device.
How can I expand the control outputs of the Enado
controller?
The IR, RS232, Sensor & Relay Input & outputs can be
extended using Enado I/O Ethernet or WiFi extenders.
How do I get video onto the network for display on
Enado?
The Enado interfaces ability to display video requires an IP
video source such as an Axis M70 series network video
Encoder or IP CCTV camera.
A guide to installing & configuring the video feedback
within Enado can be found at
wyrestorm.com
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
Provided Service:
1. Damage requiring service:
This unit should be
serviced by a qualified service personnel if:
• The power supply or AC adaptor has been damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel:
Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts:
When parts need replacing,
ensure parts approved by the manufacturer are used
- either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware - unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check:
After repairs or service, ask the service
personnel to perform safety checks to confirm the
unit is in proper working condition. When shipping the
unit carefully pack and send it prepaid, with adequate
insurance and preferably in the original packaging.
Please include a document or letter detailing the reason
for return and include a daytime telephone number and/or
email address where you can be contacted.
When shipping the unit, carefully pack and send it
prepaid, with adequate insurance and preferably in the
original packaging. Please include a document or letter
detailing the reason for return and include a daytime
telephone number and/or email address where you can
be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
