Returning a bike
—
please read before riding.
If you have purchased at a store, or have tried a bike at a store and then had
one sent to you, you are not a mail order customer. We will only refund you for
the bike if it has a serious fault within the first 28 days. We will not refund you if
you simply change your mind after a few days.
Mail order purchasers
: A bike will be refunded if returned within 14 days if
unsuitable or 28 days if faulty. The bike MUST be packed in an identical way to
that in which it arrived to avoid damage during return transit. We will email or
post you instructions on how to do this as it is not straight forward. After 28
days, if faulty the bike will not be refunded but repaired and returned back to
you.
Sending your bike back: you can send your bike back using your own courier or
services or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £35
Collection by us of a bike unridden within 14 days: refund less £60
Return of a bike unsuitable and ridden within 14 days: refund less £145
Collection of a bike unsuitable and ridden within 14 days: refund less £160
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike with battery or just a battery for servicing
1st 28 days
: free collect ion and return, free parts, free labour*
Months 2—12:
If you return at your cost, we return free, free parts, free labour*
If we collect, £25, we then return free, free parts, free labour*
Month 13 onwards
If you
return at your cost , we return for £25, parts at cost, labour £35 p h
If we collect and return, £49, parts at cost, labour £35 p h.
Bikes with batteries or just batteries cost the same to collect and return. This is
because batteries on their own require a special courier and this costs more.
*Repairs needed due to accidents or negligence will be charged for.
*
Costs will be deducted from a refund for damage in return transit caused
by poor or inadequate packaging and missing items such as keys.
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are
added after the bike has been assembled and the frame sprayed.
It is inevitable that however well trained, factory workers have a difficult job try-
ing to avoid scratching the paint under these circumstances. You may see minor
scratches and pin hole dents. If you are not happy we suggest you pack the bike
up and return it for a refund as we will not able to provide a perfect paint finish.
Otherwise please call us and we shall arrange to send some touch up paint if
available.
WARNINGS
Safety
Do not allow anyone under the age of 14 to ride the bike.
Never allow a small child to ride on the rear carrier.
Their legs or feet could get trapped in the wheel
mechanism resulting in serious injury.
Wear appropriate safety pads/helmet.
Always ride more slowly and brake more gently in the wet.
Do not walk along with the bike with the electrics switched on.
You may turn the throttle by accident and the bike will propel
itself up into the air.
Other warnings:
Do not ride the bike if you are over the weight limit for the model you
have chosen.
Do not bump the bike up and down kerbs.
Slow down when riding over bumpy/rough surfaces.
Do not use the throttle on full constantly.
It is illegal to use the throttle in mainland Europe.
Always observe the highway code.
Do not ride through deep puddles or in snow.
Maintenance warnings:
Always ensure that power is switched off when performing mainte-
nance on the bike. If you are performing maintenance on any of the
electrical components on the bike, remove the battery completely be-
fore you begin.
Pay special attention to the
“Maintenance”
section of this manual. It
contains information that will help keep you safe and prolong the life
of your bike. Failure to keep your bike maintained could result in
safety issues for which Woosh Bikes will not be held liable. You may
also void your warranty if you do not take proper care of your bike.
Your bike should be stored in a cool dry location. In the winter, you
should ensure that the battery is not exposed to extreme cold as this
will shorten its life. If the bike is not going to be used for long periods,
you should give the battery a half-hour charge every few weeks.
