Preparing the bike for use cont.
To fit the saddle, release the clamp as shown and then slide
the seat post into position at the desired height and then
close the clamp to lock the saddle in place. It may be neces-
sary to tighten the thumb-screw side of the clamp to get a
tight enough fit when the clamp is closed. To do this, release
the clamp and tighten the thumb-screw a little and try again,
repeat as necessary to ensure the clamp is sufficiently tight.
IMPORTANT:
YOU MUST NOT REMOVE THE BOLT THAT IS FITTED
PART-WAY DOWN THE SEAT POST. THIS BOLT IS A
CRITICAL SAFETY FEATURE AND MUST NOT BE RE-
MOVED UNDER ANY CIRCUMSTANCES.
Faults
If your bike has a fault on arrival or develops a fault during
use, firstly please call us. We can resolve 90% of problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or giving sensible advice.
Our email address is:
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not covered by our war-
ranty so you will need to pay the bike shop a fee for their
services.
If a severe electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to your Terms and Conditions leaflet.
We strongly recommend retaining your carton by folding flat
and storing in a dry area if possible in the rare event that you
might need to return the bike. Replacement cartons are £10
and sending one to you will cost £15—so please bear this in
mind.
