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Manual 26824
CPC-II Unit Replacement Procedure
48
Woodward
Chapter 3.
Product Service Options
If you are experiencing problems with the installation, or unsatisfactory
performance of a Woodward product, the following options are available:
Consult the troubleshooting guide in the manual.
Contact the manufacturer or packager of your system.
Contact the Woodward Full Service Distributor serving your area.
Contact Woodward technical assistance (see “How to Contact Woodward” later
in this chapter) and discuss your problem. In many cases, your problem can be
resolved over the phone. If not, you can select which course of action to pursue
based on the available services listed in this chapter.
OEM and Packager Support:
Many Woodward controls and control devices are
installed into the equipment system and programmed by an Original Equipment
Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the
programming is password-protected by the OEM or packager, and they are the
best source for product service and support. Warranty service for Woodward
products shipped with an equipment system should also be handled through the
OEM or Packager. Please review your equipment system documentation for
details.
Woodward Business Partner Support:
Woodward works with and supports a
global network of independent business partners whose mission is to serve the
users of Woodward controls, as described here:
A
Full Service Distributor
has the primary responsibility for sales, service,
system integration solutions, technical desk support, and aftermarket marketing
of standard Woodward products within a specific geographic area and market
segment.
An
Authorized Independent Service Facility (AISF)
provides authorized
service that includes repairs, repair parts, and warranty service on Woodward's
behalf. Service (not new unit sales) is an AISF's primary mission.
A
Recognized Engine Retrofitter (RER)
is an independent company that does
retrofits and upgrades on reciprocating gas engines and dual-fuel conversions,
and can provide the full line of Woodward systems and components for the
retrofits and overhauls, emission compliance upgrades, long term service
contracts, emergency repairs, etc.
A
Recognized Turbine Retrofitter (RTR)
is an independent company that does
both steam and gas turbine control retrofits and upgrades globally, and can
provide the full line of Woodward systems and components for the retrofits and
overhauls, long term service contracts, emergency repairs, etc.
You can locate your nearest Woodward distributor, AISF, RER, or RTR on our
website at:
www.woodward.com/directory