20
3
Operation
The reagent
cartridge is
contaminated
Verify that the sample type is correct.
If the reagent cartridge or sample is taken out of
the refrigerator, please leave to warm to room
temperature before testing.
Operation
Wrong buffer tube
is used
Confirm the buffer tube is from the correct kit.
Check buffer volume is correct. Check correct
sample volume used.
Operation
Wrong blood tube
type
Please refer to the instructions to use the correct
anticoagulant tube. Different anticoagulants may
affect the test.
Sample
The sample well on
the cartridge is red
Sample haemolysed, repeat with a fresh sample
Sample
The blood sample
was contaminated
Ensure that blood samples are collected,
transported and stored in accordance with the
requirements. Check for sample interference.
Reagent
Reagent cartridge
failure
The reagent cartridge is damaged. Check
temperature of reagents.
Analyser
Analyser not
detecting C-line
Use the QC standard cartridge to confirm the
test value of the analyser. If it exceeds the
standard cartridge detection range, please
contact Customer Service.
4
The test results
are not accurate
Operation
The reagent
cartridge was
placed in the
analyser too long
after the sample
was added
There was a delay inserting the test cartridge
into the analyser.
Operation
The reaction time
after adding the
reagent cartridge
was too short
If tested in instant mode, the sample was not
incubated for long enough and the test result is
abnormal. Please repeat and follow the correct
test method.
Operation
The corresponding
batch chip card
was not read
correctly
Please ensure correct ID chip is used
Operation
Incorrect buffer
used
Please confirm the protocol for running a test in
the reagent instructions.
Check the buffer tube is from the correct kit.
Buffer tubes of different tests should not be
mixed.
Is the buffer sample quantity correct?
Is the buffer well mixed?
