TROUBLESHOOTING
WARNING: Turn
off
the unit
and
let cool
before
servicing.
Only
a qualified
service
person
should
service and
repair
this appliance
.
Note:
All troubleshooting items are listed in
order of operation.
SYMPTOM
POSSIBLE CAUSE
ACTION
light pilot after repeated
triggering of piezo.
after carefully following
lighting instructions.
A. Wire disconnected.
B. Defective ignitor.
C. No gas or low gas pressure.
D. No Propane/LPG in tank
B. Check for spark at electrode and pilot. If no spark and electrode
wire is properly connected, replace pilot assembly.
C. Check remote/manual shut off valve from fireplace. Low pressure
can be caused by bent lines, restricted lines, low pressure line pres-
sure. Consult with plumber or gas supplier.
D. Check Propane/LPG tank. Refill tank.
problem.
burner extinguish while
in operation
too low, causing pilot safety to
drop out
gases back into system
B. Horizontal vent improperly
pitched
B. Check horizontal-venting piping is running upward 1/4" per foot.
Do not run the pipe level or downward.
lifts off burner (ghost-
ing)
the vent system joints are tight and have no leaks. Ensure that no debris has
been blocking the inner air intake at the bottom back of the combustion
chamber. Ensure that the glass is properly secure and latch.
.
Frequent pilot outage
A. Pilot flame may be too high or A. Clean and adjust the pilot flame for maximum flame impingement
. The pilot and main
A. Inner vent pipe leaking exhaust A. Check for flue product leak. Replace defective pipe section.
. Flame burn blue and
A. Insufficient oxygen being supplied
A. Ensure that the vent cap is installed properly and free of debris. Ensure that
3
4
5
. Pilot will not stay lit
. Spark ignitor will not
2
1
A. Defective p
ilot sensor.
A. Check that
pilot
flame impinges on
flame sensor
. Clean
and/or
adjust pilot for maximum flame impingement. Ensure
sensor is clean.
Ensure that
the
sensor wiring connected to DFC module. If no
success, replace pilot assembly
.
B. Defective DFC module. B. If ignitor continues to spark after pilot is lit, replace the module.
A. Open door and check to make sure wire is connected to ignitor.
Check wiring connections at the DFC module and gas
valve.
B. Low gas pressure. B. Check that inlet pressure meets requirements.
C. Improper vent cap installation
.
D. Weak batteries in remote
C. Check for proper installation and freedom from debris or blockage.
D. Replace AA batteries in remote receiver and AAA batteries in
control and receiver.
hand held unit. Re-program receiver making sure the battery cover
C. Pilot flame wavering off
pilot sensor.
is properly closed.
C. Clean pilot head, make sure sensor is clean.
40
on
flame sensor
.
Summary of Contents for DV36CV-E
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