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Sometimes network congestion can cause failed calls and so it may
be a useful test to try again at another time when the network may be
less congested. If the difficulty persists please contact your installer.
5.4 If the Third Arrow Doesn’t Highlight
If the first two arrows highlight but the third arrow continues to flash
this indicates an issue with the reception of the satellite downlink.
Potential causes are the TVRO installation (TVRO, cabling,
multiswitch) not functioning correctly, the vessel being outside of the
downlink coverage area, the downlink signal being ‘blocked’ by the
vessel superstructure or port infrastructure or a temporary satellite
outage. To determine the best course of action please check the
following:
1.
That the TVRO antenna is not blocked from seeing the
satellite.
2.
That the TVRO is receiving television programming from the
same satellite your downlink service is on. This can be
checked by :
►
On the User Interface select the “SETTINGS” and
“DOWNLINK” tabs. You will then see the screen shown
below.
►
Then click on “
click here
” at the bottom of the screen.
This will display a readout of all the channels currently
seen on that frequency on the satellite. These channels
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