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APPENDIX 1:   INSTALLATION INSTRUCTIONS 

 
 
 
 

Background 

I. Introduction 

       1 

II.        Equipment 

Requirements 

     1           

III.       Uplink Connection Options  

 

 

 

 

3           

 

Setup 

IV. 

Step 

1: 

Install 

the 

S-Box 

     4 

V. 

Step 2: Connect the Computer(s)  

 

 

 

4 

VI. 

Step 3: Connect the Uplink Device(s) 

 

 

 

6 

VII. 

Step 

4: 

Connect 

the 

TVRO 

     7 

VIII. 

Step 

5: 

Installation 

Optimisation 

    8 

IX. 

Step 

6: 

Configure 

all 

Uplinks 

    9 

 

 

Configuration Changes 

X. 

Adding and Editing Uplinks  

 

 

 

         10 

XI. 

Changing the Uplink Transport Protocol   

 

         12 

 

 

Summary of Contents for S-Box

Page 1: ... Satellite Broadband Server Owner s Handbook and Installation Instructions V2 3 Key information about your S Box is shown below Serial Number IP address Downlink s Uplink s Installer 2009 Wired Ocean Limited ...

Page 2: ...Arrow Doesn t Highlight 18 5 3 If the Second Arrow Doesn t Highlight 18 5 4 If the Third Arrow Doesn t Highlight 19 5 5 Getting Help 20 Appendix 1 Installation Instructions The information contained in this document is subject to change without notice and should not be construed as a commitment by Wired Ocean Limited Wired Ocean assumes no responsibility for any errors that may appear in this docu...

Page 3: ...speed internet access via one of Wired Ocean s satellite broadband services It enables fast and cost effective access to web pages email and other services normally available on the internet The characteristics of the service you receive will vary according to the Wired Ocean service s you have subscribed to The S Box receives high speed internet data DVB downlink such as web pages incoming email ...

Page 4: ... work with a wide range of mobile satellite cellular and landline services to provide the uplink Wired Ocean is not however responsible for the uplink service or uplink service charges Control of the S Box connecting disconnecting switching uplinks switching satellite viewing connection statistics etc is performed through a web browser that accesses the S Box User Interface from any locally connec...

Page 5: ...perform a hard disk check The S Box is designed to operate continuously without being shut down for long periods of time However should you need to turn it off you can use the SHUT DOWN command in the S Box s User Interface 1 Open the S Box User Interface see 2 2 below 2 Click on the SETTINGS tab and then the GENERAL tab 3 Click once on the SHUT DOWN button at the bottom of the page Alternatively ...

Page 6: ...computer To access the S Box User Interface Tip For easy access to the User Interface set it up as a shortcut or favourite at the top of your web browser 1 Open a web browser on a computer connected to the S Box 2 Type wiredocean in the address bar 3 Press Enter This will take you to the User Interface shown below Not all versions of all web browsers work in exactly the same way so if typing wired...

Page 7: ...und the S Box User Interface The User Interface functions are grouped under three tabs The CONNECT tab is used to connect and disconnect from the internet and to view the status of the current connection The SETTINGS tab is used to manage the S Box and view S Box status information under three tabs The UPLINK tab allows editing of existing uplinks and creation of new uplinks The DOWNLINK tab provi...

Page 8: ...button If you are outside satellite coverage or your TVRO s view of the satellite is blocked or pointing at a satellite that doesn t provide Wired Ocean service you can still use your S Box Just select NONE from the Downlink options drop down menu click on the CONNECT button and the S Box will use the uplink communications device to both send and receive data although the service will be slower th...

Page 9: ...ing on the uplink service being used When the connection to the Wired Ocean satellite communications hub has been established the second of the three arrows on the status diagram will be highlighted This confirms that the S Box is able to collect requested data deliver it to the hub and validate your subscription The S Box then performs a check to confirm that it can receive information from the W...

Page 10: ...WiMAX may have their own connection management interfaces If you need to access the connection management interface of one of these routers first click CONNECT on the S Box from a connected computer You will then be able to access the connection management interface of the uplink router Use the connection management interface of the uplink router to set the router to automatic connection Once this...

Page 11: ...completed sending the email If you wish to send large attachments over slow uplinks we suggest you use an ISP that is accessed using authenticated SMTP a From the User Interface click the SETTINGS tab and choose GENERAL Click on Mail and enter a tick in the SMTP Proxy box It is also highly recommended that each computer that uses SMTP proxy email has their server timeout set to maximum To do this ...

Page 12: ...pective of how long you remain online It is therefore possible to remain online without having to pay any time related charges However some web pages refresh themselves automatically so be aware that if you leave your web browser open with these types of pages it may generate traffic even when the service is not being actively used The same applies to some web applications such as MSN chat ICQ win...

Page 13: ...nnection from the CONNECT page of the User Interface as follows 1 Click once on the DISCONNECT button on the right of the Service Status Diagram 2 The uplink channel is disconnected and the DISCONNECT button reverts back to CONNECT ready for when you want to start a new connection Some router based uplink devices such as Fleet Broadband 3G VSAT and Wi Fi WiMAX are designed to remain always on For ...

Page 14: ...ork settings and use the S Box as your DHCP server If you disable DHCP you must manually set up DNS and gateway addresses of your network to match the IP address of the S Box Warning If you deselect DHCP and change the IP address of the S Box please ensure that you keep a permanent note of the new IP address If the new IP address is lost or forgotten you will not be able to access the S Box for co...

Page 15: ...e period specified This is a safety device that is especially important if you are using a circuit switched uplink channel Please note that some computer programmes software and web pages may automatically send internet requests which could keep the session activated You can edit the Inactivity timeout for each uplink setting through the User Interface as follows 1 Click on the SETTINGS tab and th...

Page 16: ...TS tab The STATS table shows for each communications session The time and date the session started GMT The duration of the session The type of uplink connection used The uplink traffic volume The downlink service used The downlink traffic volume Total figures for all sessions displayed are shown at the top of page and at the left hand side there is a print this table link At the bottom of the page...

Page 17: ...ice is connected To enable Access control 1 Select SETTINGS GENERAL 2 Click on the heading Users 3 Tick the box labelled Enable access control 4 You will now be presented with a box requesting you to enter the Administrator password 5 Enter your preferred choice of password and click the Apply button 6 Record the password somewhere securely so that you and other authorised users can gain access wi...

Page 18: ...ping test to check whether TCP IP networking is functioning on both the S Box and the computer From the computer open a command prompt window the following example is for Windows XP operating system select start Run type cmd and press the Enter key Type in the command prompt window ping 192 168 1 1 or whatever IP address the S Box is using and press the Enter key A response should show Reply from ...

Page 19: ...dia Disconnected or is not between 192 168 1 100 and 192 168 1 150 then the computer is not being issued an IP address by the server and the physical connectivity between the two devices should be carefully checked 6 If the line IP address has an entry that is between 192 168 1 100 and 192 168 1 200 then good Ethernet communications to the server have been established and you should proceed to ste...

Page 20: ...or wording you see in the status text under the ship icon and contact your installer for further diagnostics 5 3 If the Second Arrow Doesn t Highlight If the second arrow on the Service Status Diagram does not highlight successfully there is an uplink network connectivity problem To assess the problem please investigate the following 1 Check that the uplink antenna is not blocked or obscured 2 Be ...

Page 21: ...oning correctly the vessel being outside of the downlink coverage area the downlink signal being blocked by the vessel superstructure or port infrastructure or a temporary satellite outage To determine the best course of action please check the following 1 That the TVRO antenna is not blocked from seeing the satellite 2 That the TVRO is receiving television programming from the same satellite your...

Page 22: ...s with your Wired Ocean service and need d is DOWNLINK page shown above check the receive signal quality If the Signal strength is better than 50 and the Signal quality is good or better proceed to the next step That the coaxial cable from the satellite receive antenna LN is correctly connected to the S Box That the antenna cable plugged into good signal by removing it from the S Box and attaching...

Page 23: ...ions 3 Setup IV Step 1 Install the S Box 4 V Step 2 Connect the Computer s 4 VI Step 3 Connect the Uplink Device s 6 VII Step 4 Connect the TVRO 7 VIII Step 5 Installation Optimisation 8 IX Step 6 Configure all Uplinks 9 Configuration Changes X Adding and Editing Uplinks 10 XI Changing the Uplink Transport Protocol 12 ...

Page 24: ...een 10 7 GHz and 12 75 GHz If the TVRO has a Universal Quad LNB in which each output is separately powered and independently supplies high low vertical horizontal to the terminated device the S Box can be connected directly to the LNB In some cases a multiswitch for example the Triax TMS5X8P should be installed between the TVRO and the S Box With a Single Output LNB a multiswitch will enable the T...

Page 25: ...cted via Ethernet a D Link DUB E100 USB to Ethernet converter is required for the second and each subsequent device to be connected At least one computer The S Box can provide internet connectivity to any type of personal computer that uses Microsoft Apple Mac or Linux operating systems To access the S Box s User Interface the computer should have a JavaScript enabled web browser such as Internet ...

Page 26: ...or GSM GPRS modems The S Box has drivers for a range of USB devices Please contact Wired Ocean to find out if a USB device that you plan to use is supported The S Box has four USB ports if more are needed a USB hub can be used Warning RS232 cables should be no longer than 2 metres when connected between the S Box and an uplink device Longer cables may cause interference depending on the data rate ...

Page 27: ...supply and connection to the computer s Ensure that the fan is not obstructed and the unit is able to draw air through the vents The S Box can be mounted either vertically or horizontally however if the rack mount lugs are removed please ensure that the screws are replaced in the S Box as they maintain the structural integrity of the box 2 Connect the power supply and UPS if fitted 3 Power up the ...

Page 28: ...to receive an IP address from the access point using DHCP Log in to the access point s configuration interface Many wireless access points are routers as well If yours is a router you will need to disable the WAN interface or leave it blank and turn off the DHCP server Set the LAN IP address of the access point to 192 168 1 2 Set up the wireless network security Now connect one of the wireless rou...

Page 29: ...that you can make a phone call on the device 2 If the device is a router Fleet Broadband 3G VSAT and Wi Fi WiMAX check that it is connected to the Internet Note that to access the router when it is plugged into a WAN port on the S Box you should click CONNECT on the S Box first so that the S Box activates that WAN port Tip Before connecting with an uplink for the first time you may wish to check t...

Page 30: ... LNB IN on the back of the S Box 2 Make sure that the TVRO antenna controller is locked onto the correct satellite Warning Please ensure that the coaxial cable from the TVRO is well supported in the vicinity of the S Box so that it cannot put undue strain on the f type connector 3 On the CONNECT page of the S Box User Interface select the satellite you are using from the Downlink options drop down...

Page 31: ...erface 1 Open the S Box User Interface see 2 2 below 2 Click on the SETTINGS tab and then the GENERAL tab 3 Click once on the SHUT DOWN button at the bottom of the page Alternatively the unit may also be powered down by momentarily pressing the rocker switch on the front panel It will take up to one minute before the lights go off and it is then safe to unplug the S Box VIII Setup Step 5 Installat...

Page 32: ...me DECT phones within 5 metres of the S Box or TVRO cabling may cause local interference to the Eurobird signal In such circumstances consider relocating the S Box and or DECT phone base station If this is not possible select Universal alt switch and click on Apply to force the LNB to tune at a different IF frequency Check the receive signal quality Settings Downlink when doing this as some older ...

Page 33: ...ction type drop down menu The available fields will change according to the connection type selected The different types of uplink and their settings are as follows Modem Type Uplinks Inmarsat MPDS GPRS GSM Analog modem Globalstar etc View or Edit the following fields as necessary Connection Name a name that is used for selecting this uplink in the future Phone Number the required dial up number f...

Page 34: ... e g 115200 is 115200 bits per second This is determined by the type of connection used Normally 115200 or sometimes 57600 Flow control or RS232 RTS CTS XON XOFF for the serial interface to the uplink hardware should normally be set to Auto where the S Box automatically selects software flow control except for Globalstar and analogue modems where it selects hardware flow control If you wish to ins...

Page 35: ...t IP number field the network s netmask in the WAN port netmask field and the required DNS server s IP number in the DNS server field If you have a router based uplink device 3G VSAT and Wi Fi WiMAX on the same network as your S Box you can use that router as the uplink without connecting it to the WAN port Select router from the Connection type drop down menu The only setting is the IP number of ...

Page 36: ...ntages of using UDP 1 Web browsing will be quicker as there is less handshaking needed 2 There will be a reduction in the data overhead on the uplink channel potentially saving some uplink costs However UDP protocol although reliable over most links has been seen to be blocked by a few uplink providers firewalls So if you choose to change the protocol to UDP it is recommended that each of the upli...

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