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Adding a SIM Card

The Winegard Gateway 5G comes ready for use out of the box, preinstalled 
with a unique Winegard SIM card that supports the fastest speeds available 
without the threat of throttling. Unlike some hotspot data plans, the Winegard 
plan allows you to decide what data plan is right for you for 30 days and will not 
charge overages or throttle your speeds at any point. If you happen to need 
more data, you can purchase additional plans at any time. 

At the time this manual was written, the Winegard Gateway 5G has been fully 
certified for use with the Winegard FreedomGo Plans, AT&T®, and T-Mobile®. 
Visit www.winegard.com/gateway to view up-to-date approved carriers. 

Winegard provides a service activation team that 
can get you the right plan and SIM card for the 
carrier of your choice without having to call or visit a 
retailer. Simply call 1-877-494-0659 and speak to a 
representative.  A SIM card will be delivered to you 
within a couple business days.

Once you have the SIM card from Winegard, you 
are ready to install it. In order to do this, follow these 
instructions: 

Step 1 -

 Start with the 

Gateway 5G power 
turned off.  The Gateway 
5G will then need to 
be removed from its 
mounting location. See 
diagram to the right on 
how to pull down on the 
release lever and slide 
the Gateway 5G before 
pulling down gently.

Scan to learn more

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Summary of Contents for GW-5G01

Page 1: ...Place label here User Guide 5G LTE WIFI ROUTER AIR 360 Plus 5G ANTENNA REQUIRED FOR USE 2452517 Rev112 22 Model GW 5G01 WINEGARD Gateway 5G WiFi 5G...

Page 2: ...y The Air 360 Plus 5G is compatible for RVs with a roof radius of 230 inches to flat and a 7 inch max roof thickness If needed cable extensions can be purchased through Winegard RV Manufacturer Instal...

Page 3: ...SIM 2FF 25mm x 15mm x 0 76mm Compatible Carriers Winegard FreedomGO AT T and T Mobile For complete list of compatible carriers www winegard com connect Power Rating DC 9 16V 1 7A Operating Temperature...

Page 4: ...ED System is booting up FAST BLINKING GREEN System is initializing FAST BLINKING YELLOWISH GREEN System is up and waiting for an Internet connection SOLID GREEN System is connected to the Internet ALT...

Page 5: ...ntenna cables down through the hole If any of these cables are missing please contact your coach manufacturer or installing dealer Step 2 Pull the cables through the guide hole of the mounting bracket...

Page 6: ...e RV s power wires through the wall or panel Step 6 Be sure the switch is in the OFF O position before continuing Slide the power switch into the wall plate Step 7 Connect the 12V power wire from the...

Page 7: ...wer Ethernet 4 5 6 DualSIM Connector Placein lowerslot Angled cornerout SIM Red Green Yellow Green Yellow 6 Step 15 Before connecting the power cable to the Gateway 5G confirm that all other connectio...

Page 8: ...le in roof Gateway power cable Red wire to switch Black wire to ground Ethernet cable optional 7 max roof thickness To ANT IN 3A fuse 12V DC 1 hole in ceiling Must be directly below hole in roof Prewi...

Page 9: ...wer switch ON Turn on the WiFi enabled device s that you want to connect and scan for wireless networks It may take a few minutes for the Winegard network to appear Step 2 The label located on the fro...

Page 10: ...of available networks will be displayed by signal strength Select the desired network SSID and click CONTINUE Step 5 Enter the network password if prompted and click Continue Once the Winegard Gateway...

Page 11: ...the Data Plan page you can see how much data you have remaining or click the link in the subscription field Here you can sign in and view your account or set up a new account When creating a new accou...

Page 12: ...Web Operation continued Navitgate to Page More advanced features and information can be found on pages located within the drop down menu located under the NAVIGATE TO PAGE section on Status Page 11...

Page 13: ...defaulted to WPA2 PSK AES Other security options are available on this page 5 GHz Network Settings For faster device performance enable the 5GHz network Once enabled connect your WiFi enabled devices...

Page 14: ...ation password however to change the password click on CHANGE PASSWORD to bring up the new password screen Enter the new password into the area for both PASSWORD and RE ENTER PASSWORD The password in...

Page 15: ...cess this Winegard Sign In page Change Provider See Adding a SIM Card on page 17 of this manual You must have a WiFi connection to change the 5G LTE provider Network Activity Within the Network Activi...

Page 16: ...r a modem update or restore the system to the original factory configuration Restore Return To Factory Defaults You can return the system to factory defaults either by clicking the Restore button on t...

Page 17: ...eway 5G software to your device will begin A file will be generated and downloaded that you will be able to email Customer Support for review Before contacting the Winegard support team click on the F...

Page 18: ...reedomGo Plans AT T and T Mobile Visit www winegard com gateway to view up to date approved carriers Winegard provides a service activation team that can get you the right plan and SIM card for the ca...

Page 19: ...ot be recognized and an error code will be displayed on the Status page Step 4 Turn the Gateway 5G power switch on Step 5 Return to the Status page of the Winegard software by following steps 1 3 on p...

Page 20: ...y to use the cellular connection Note Using a SIM card other than the FreedomGO plan will eliminate some features such as the Data Plan page For more information about data usage contact your cellular...

Page 21: ...2 1 does not bring up the login page Solution First verify that the WiFi signal that your device is connected to is in fact the Gateway 5G If not connected to the Gateway SSID the web address isn t va...

Page 22: ...ad Problem I have data but I am not able to connect to the internet The Internet Status field continuously gives messages but never connects Solution Confirm that you have coverage in your location To...

Page 23: ...t possible This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Statement This equipment complies with FCC radi...

Page 24: ...are registered and or unregistered trademarks of Deutsche Telekom AG Rogers is a trademark of Rogers Communications Inc All trademarks registered trademarks and logos are the property of their respect...

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