21
Troubleshooting
(continued)
Problem -
The system software shows I’m connected to a WiFi source but why
aren’t the web pages loading?
Solution -
Some WiFi sources do not require a password to connect but do
require something before they will let you use their network. In these cases,
they will often have a “SPLASH” page that requires you to either agree to their
Terms and Conditions or enter a password before they will allow you to use
their network. These pages will not always load on the web browser that you
select but instead open on your devices default browser. Sometimes browsing
to a web page will also bring up this splash page. Also, try entering fixwifi.it into
your web address bar. This should force the splash page to load.
Problem -
I have data but I am not able to connect to the internet. The Internet
Status field continuously gives messages but never connects.
Solution -
Confirm that you have coverage in your location. To view the 5G/LTE
nationwide coverage map for the Winegard Data Plan visit
https://winegard.com/service-plans/data-plans/freedom-go.
The Gateway 5G will not work in Mexico.
Power cycle the Gateway 5G and wait 10 seconds.
Problem -
I am receing a NO SIM error, but the SIM card is in the Gateway.
Solution -
Refer to page 18 to verify the SIM is installed in the correct slot, and
the corresponding slot is selected on the
Change Provider
page. Also, try
cleaning the contacts on the SIM card using a pencil eraser.
All other problems please contact Winegard Customer Support at
1-800-288-8094 or email [email protected]. A Log File may be requested.
When the problem is occurring, before attempting to power down, download a
Log File (see page 16)
