56
Through-the-Wall Return Policy for U.S. and Canada only
TTW Warranty term
Wine Guardian warrants, to the original buyer, its goods and all parts thereof to be free from defects in material and
workmanship for a period of two (2) years from the date of invoicing assuming NORMAL USE AND SERVICE.
Please see “Wine Guardian Warranty” document for complete warranty coverage
Installation Instructions
Included with each Wine Guardian unit is a Quick Start Installation Guide. Each guide should be read, understood
and followed prior to installation of the Wine Guardian system. Failure to do so can cause system damage,
premature failure and/or improper operation of the system.
Under Warranty
If a problem develops with the Wine Guardian unit during the warranty period, the user must:
1.
Contact the Selling Dealer
- for initial trouble shooting and performance verification. Should the system
be deemed defective the Selling Dealer will contact Wine Guardian’s Service Department for repair or
replacement procedure.
Wine Guardian reserves the right to repair the original unit or replace the
unit with either a refurbished or new unit at its discretion.
a.
Unit replacement
– Wine Guardian shall send a replacement unit as a means to satisfy the
warranty claim. A credit card number will be required as a means to secure the return of the
defective unit. Failure to return defective unit within 30 days of shipment of replacement may
result in charges to credit card. The replacement unit packaging material MUST be retained and
used to package the defective unit for preparation of return back to Wine Guardian factory.
OR
b.
Unit repair -
Wine Guardian shall repair, at its N. Syracuse, New York factory, the defective unit
as a means to satisfy the warranty claim. If the original packaging has been discarded, Air
Innovations will send (for a fee) a replacement box and packaging materials for proper freight
protection back to Wine Guardian factory. Alternatively, the unit can be packaged in a U-Haul
specific “27 TV/Micro. Box” with dimensions of 24-1/2” x 24-1/2” x 27-1/2” which meets UPS
and/or FedEx shipping requirements.
Please note: when using U-Haul specific box the Wine
Guardian end covers must be removed to avoid damage.
2.
Acquire Returned Goods Authorization (RGA) number
– Prior to return of any Wine Guardian unit,
Wine Guardian’s Service Department will issue an RGA number which must be clearly marked on all
return packaging. The RGA # provides a method for tracking the unit through Air Innovations and provides
disposition upon its return.
3.
Freight
– Air Innovations shall cover the cost of freight for pick up and return of the Wine Guardian unit
from the original “ship to” address. Any special handling, pick up, or drop off charges are not covered
under warranty and shall be assessed and quoted prior to pick up of unit. Special handling charges shall be
paid in full prior to return of system. Air Innovations shall schedule a freight carrier upon notification from
the user that the system has been packaged and is ready for pickup.
4.
Removal and installation
- removal of defective units and installation of repaired or replacement systems
is
NOT
covered under the Through-the-Wall warranty and it is the responsibility of the user to remove and
re-install the system once the warranty issues have been addressed.
Out of Warranty
Should a problem develop with the Wine Guardian unit out of warranty you can contact Air Innovations Service
Department for a quotation to diagnose and/or repair the defective system. All freight and packaging costs shall be
the responsibility of the owner and shall be prepaid via check or credit card prior to any work being performed.
