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12

CALL IN PROGRESS FEATURES

HOLDING CALLS
Exclusive Hold

With call in progress
– Press the Flash button (if equipped)    OR – Press the hook switch momentarily
– Receive dial tone
– Dial # + #
– Replace handset

Retrieve Held Call

– Lift handset
– Dial # + #
– Converse
– Replace handset to disconnect

TRANSFERRING CALLS
Screened Transfer

With call in progress
– Press the Flash button (if equipped)    OR – Press the hook switch momentarily
– Receive dial tone
– Dial station number
– Announce call
– Replace handset to release     

Unscreened Transfer

With call in progress
– Press the Flash button (if equipped)    OR – Press the hook switch momentarily
– Receive dial tone
– Dial station number
– Replace handset to release     

Transfer Via Page

With call in progress
– Press the Flash button (if equipped)    OR – Press the hook switch momentarily
– Receive dial tone
– Dial # + 

6

– Dial page zone (

00-32

)

– Announce call over page
– Wait for page answer 
– Replace handset to release     

Trunk-to-Trunk Transfer (Transfer to Outside Line)

With call in progress
– Press the Flash button (if equipped)    OR – Press the hook switch momentarily
– Receive dial tone
– Dial trunk group access code (example...

9

)

– Dial telephone number
– Announce call
– Replace handset to release     

REFERENCE NUMBERS

Voice Mail Access

Call Voice Mail from . . .

Inside __________________________________________________________

Outside ________________________________________________________

Enter System Access Code ________________________________________

Enter User ID____________________________________________________

Enter Password __________________________________________________

Important Numbers

1

.______________________________________________________________

2

.______________________________________________________________

3

.______________________________________________________________

4

.______________________________________________________________

5

.______________________________________________________________

6

.______________________________________________________________

7

.______________________________________________________________

8

.______________________________________________________________

9

.______________________________________________________________

10

. ____________________________________________________________

9

8

CALL PICKUP

Direct

Upon hearing 

ringing indication

–Lift 

handset

–Dial 

* + 

3

–Dial 

extension number 

of ringing 

station

–C

onverse

Group

Upon hearing 

ringing indication

–Lift 

handset

–Dial 

* + 

9

–C

onverse

Exclusive Hold

–Lift 

handset

–Dial 

* + 

3

–Dial 

extension number 

of ringing 

station

–C

onverse

Hold Recall

–Lift 

handset

–Dial 

* + 

3

–Dial 

extension number 

of ringing 

station

–C

onverse

Selected Trunk 

Hold

–Lift 

handset

–Dial 

access code 

(set by 

the system 

administrator)

–Dial 

trunk number

–C

onverse

ACCOUNT CODE 

REGISTRY

With call 

in progress

–Press 

the Flash 

button (if 

equipped)   O

R

–Press 

the hook 

switch momentarily

–Receive 

dial tone

–Dial 

# + 

3

–Dial 

account code

–Press 

#

–Press 

the Flash 

button (if 

equipped)   O

R

–Press 

the hook 

switch momentarily

–C

onverse

–Replace 

handset to 

disconnect  

Follow-Me 

Forwarding

Set

From 

station set 

where calls 

are to 

be forwarded 

to

–Lift 

handset

–Dial 

# + 

92

–Dial 

0

for Day 

forward or 

1

for Night 

forward

–Dial 

your forwarding 

station number

–Listen 

for confirmation 

tone

–Replace 

handset

Cancel

–Lift 

handset

–Dial 

# + 

99

–Dial 

0

to cancel 

Day or 

1

to cancel 

Night

–Listen 

for confirmation 

tone

–Replace 

handset

External F

orwarding

Set

–Lift 

handset

–Dial 

# + 

93

–Dial 

telephone number

–Dial 

# + 

9

–Listen 

for confirmation 

tone

–Replace 

handset

Cancel

–Lift 

handset

–Dial 

# + 

93

–Dial 

0

to cancel

–Dial 

# + 

9

–Listen 

for confirmation 

tone

–Replace 

handset

Summary of Contents for Standard Line Telephone

Page 1: ...ss FLASH Dial Converse Conference Press FLASH Call desired party Press FLASH Dial 2 Agent Features Log In Lift handset Dial 84 Log Out Lift handset Dial 84 Unavailable Lift handset Dial 898 Wrap Up Lift handset Dial 899 Available Lift handset Dial 89 WIN Communications Corporation WIN Communications Corporation 6755 Jimmy Carter Blvd Norcross Georgia 30071 770 447 9555 Fax 770 449 3799 1999 WIN Co...

Page 2: ... 3 Speed Dial 4 Busy Queue 4 Call in Progress Features 5 Holding Calls 5 Transferring Calls 5 Conferencing Calls 6 Parking Calls 6 Call Forwarding 7 Call Pickup 9 Account Code Registry 9 Paging 10 Do Not Disturb 10 Station System Preferences 11 Station Speed Dial 11 System Speed Dial 11 Reference Numbers 12 Voice Mail Access 12 Important Numbers 12 Agent Features 13 ...

Page 3: ... at station Lift handset Converse Replace handset to disconnect SELECTED TRUNK ANSWER Lift handset Dial access code set by the system administrator Dial trunk number Converse Replace handset to disconnect PAGE ANSWER Receive page Lift handset Dial followed by 68 for Internal Page 69 for External Page Converse ANSWERING CALLS ...

Page 4: ...d Trunk Access Lift handset Dial selected trunk access code set by the system administrator Dial trunk number Dial telephone number Converse Replace handset to disconnect Forced Account Code Dialing Lift handset Dial access code set by the system administrator Dial account code Press Dial the trunk access code Dial telephone number Converse Replace handset to disconnect LAST NUMBER REDIAL Lift han...

Page 5: ... busy signal while calling a station or accessing a telephone line Press the Flash button if equipped OR Press the hook switch momentarily Dial 1 Replace handset Wait for ringing indication Once Station or Line is available Receive ringing indication Lift handset Wait for called station to answer OR Dial telephone if placing a call Converse Replace handset to disconnect Cancel Lift handset Dial 1 ...

Page 6: ...e Unscreened Transfer With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial station number Replace handset to release Transfer Via Page With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial 6 Dial page zone 00 32 Announce call over page Wait for page answer Replace handset ...

Page 7: ... to release PARKING CALLS Call Park Set With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial 6 Replace handset Retrieve From any station Lift handset Dial 6 Converse Group Park Set With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial access code set by system administrato...

Page 8: ...ieve From any station in group Lift handset Dial access code set by system administrator Dial group number 01 32 Dial orbit number 01 16 Converse CALL FORWARDING Direct Forwarding Set Lift handset Dial 91 for Direct Forwarding Dial 0 for Day forward 1 for Night forward Dial station number Listen for confirmation tone Replace handset Cancel Lift handset Dial 90 Dial 0 to cancel Day or 1 to cancel N...

Page 9: ...er Listen for confirmation tone Replace handset Cancel Lift handset Dial 99 Dial 0 to cancel Day or 1 to cancel Night Listen for confirmation tone Replace handset External Forwarding Set Lift handset Dial 93 Dial telephone number Dial 9 Listen for confirmation tone Replace handset Cancel Lift handset Dial 93 Dial 0 to cancel Dial 9 Listen for confirmation tone Replace handset ...

Page 10: ...Press the hook switch momentarily Receive dial tone Dial 3 Dial account code Press Press the Flash button if equipped OR Press the hook switch momentarily Converse Replace handset to disconnect Follow Me Forwarding Set From station set where calls are to be forwarded to Lift handset Dial 92 Dial 0 for Day forward or 1 for Night forward Dial your forwarding station number Listen for confirmation to...

Page 11: ...ndset Dial 6 Converse Group Park Set With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial access code set by system administrator Dial orbit number 01 16 Replace handset Retrieve From any station in group Lift handset Dial access code set by system administrator Dial orbit number 01 16 Converse STATION SYSTEM PREFERENCES 7 PAGING Page...

Page 12: ...ll With call in progress Press the Flash button if equipped OR Press the hook switch momentarily Receive dial tone Dial station number OR Dial trunk group access code example 9 Dial telephone number Announce call Press the Flash button if equipped OR Press the hook switch momentarily Dial 2 Converse Replace handset to release PARKING CALLS Call Park Set With call in progress Press the Flash button...

Page 13: ...________________________________ 3 ______________________________________________________________ 4 ______________________________________________________________ 5 ______________________________________________________________ 6 ______________________________________________________________ 7 ______________________________________________________________ 8 ________________________________________...

Page 14: ...ble Receive ringing indication Lift handset Wait for called station to answer OR Dial telephone if placing a call Converse Replace handset to disconnect Cancel Lift handset Dial 1 AGENT FEATURES Log On Lift handset Dial 85 Dial 4 digit Agent Pin Number if required for Logon Listen for confirmation tone Replace handset Log Off Lift handset Dial 85 Listen for confirmation tone Replace handset Unavai...

Page 15: ...tone OR Press additional digit to force ring Replace handset to disconnect EXTERNAL CALLS Trunk Group Access Lift handset Dial trunk group access code example 9 Dial telephone number Converse Replace handset to disconnect Selected Trunk Access Lift handset Dial selected trunk access code set by the system administrator Dial trunk number Dial telephone number Converse Replace handset to disconnect ...

Page 16: ...station Lift handset Converse Replace handset to disconnect SELECTED TRUNK ANSWER Lift handset Dial access code set by the system administrator Dial trunk number Converse Replace handset to disconnect PAGE ANSWER Receive page Lift handset Dial followed by 68 for Internal Page 69 for External Page Converse ANSWERING CALLS 2 NOTES ...

Page 17: ...Replace handset to disconnect BUSY QUEUE Set Receive busy signal while calling a station or accessing a telephone line Press the Flash button if equipped OR Press the hook switch momentarily Dial 1 Replace handset Wait for ringing indication Once Station or Line is available Receive ringing indication Lift handset Wait for called station to answer OR Dial telephone if placing a call Converse Repla...

Page 18: ...Lift handset Dial 7 Converse Call in Progress Transfer Press FLASH Dial station number Announce call Hang up Holding Calls Press FLASH Dial Retrieve Held Call Press FLASH Dial Converse Conference Press FLASH Call desired party Press FLASH Dial 2 Agent Features Log In Lift handset Dial 84 Log Out Lift handset Dial 84 Unavailable Lift handset Dial 898 Wrap Up Lift handset Dial 899 Available Lift han...

Page 19: ...FLASH Dial Retrieve Held Call Press FLASH Dial Converse Conference Press FLASH Call desired party Press FLASH Dial 2 Agent Features Log In Lift handset Dial 84 Log Out Lift handset Dial 84 Unavailable Lift handset Dial 898 Wrap Up Lift handset Dial 899 Available Lift handset Dial 89 WIN Communications Corporation 6755 Jimmy Carter Blvd Norcross Georgia 30071 770 447 9555 Fax 770 449 3799 1999 WIN ...

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