Win Standard Line Telephone, User Manual

Page: 14 / 19

CONTENTS
Answering C alls
2
Internal C alls
2
External C alls
2
Selected Trunk answer
2
Page Answer
2
Placing C alls
3
Internal C alls
3
External C alls
3
Last Number Redial
3
Speed Dial
4
Busy Queue
4
Call in Progress Features
5
Holding C alls
5
T ransferring Calls
5
Conferencing Calls
6
Parking C alls
6
Call Forwarding 7
Call Pickup
9
Account C ode Registry
9
Paging
10
Do Not Disturb
10
Station/System Preferences
11
Station Speed Dial
11
System Speed Dial
11
Reference Numbers
12
Voice Mail Access
12
Important Numbers
12
Agent F eatures
13
NOTES
16
4
SPEED DIAL
– Lift handset
– Dial speed dial access code (example...
6
)
– Dial
4
-digit speed dial code (
0000-4999
for system or
9000-9499
for station)
– Converse
– Replace handset to disconnect
BUSY QUEUE
Set
Receive busy signal while calling a station or accessing a telephone line
– Press the Flash button (if equipped) OR
– Press the hook switch momentarily
– Dial # +
1
– Replace handset
– Wait for ringing indication
Once Station or Line is available
Receive ringing indication
– Lift handset
– Wait for called station to answer OR – Dial telephone if placing a call
– Converse
– Replace handset to disconnect
Cancel
– Lift handset
– Dial # +
1
AGENT FEATURES
Log On
– Lift handset
– Dial ** +
85
– Dial
4
digit Agent Pin Number if required for Logon
– Listen for confirmation tone
– Replace handset
Log Off
– Lift handset
– Dial * +
85
– Listen for confirmation tone
– Replace handset
Unavailable
– Lift handset
– Dial * +
868
– Listen for confirmation tone
– Replace handset
WrapUp
– Lift handset
– Dial * +
869
– Listen for confirmation tone
– Replace handset
Available
– Lift handset
– Dial ** +
97
– Listen for confirmation tone
– Replace handset