Win Standard Line Telephone, User Manual

Page: 2 / 19

CONTENTS
Answering Calls
2
Internal Calls
2
External Calls
2
Selected Trunk answer
2
Page Answer
2
Placing Calls
3
Internal Calls
3
External Calls
3
Last Number Redial
3
Speed Dial
4
Busy Queue
4
Call in Progress Features
5
Holding Calls
5
Transferring Calls
5
Conferencing Calls
6
Parking Calls
6
Call Forwarding 7
Call Pickup
9
Account Code Registry
9
Paging
10
Do Not Disturb
10
Station/System Preferences
11
Station Speed Dial
11
System Speed Dial
11
Reference Numbers
12
Voice Mail Access
12
Important Numbers
12
Agent Features
13
NOTES
16
13 4
SPEED DIAL
–Lift handset
–Dial speed dial access code (example...
6
)
–Dial
4
-digit speed dial code (
0000-4999
for system or
9000-9499
for station)
–C onverse
–Replace handset to disconnect
BUSY QUEUE
Set
Receive busy signal while calling a station or accessing a telephone line
–Press the Flash button (if equipped) OR – Press the hook switch momentarily
–Dial # +
1
–Replace handset
–W ait for ringing indication
Once Station or Line is available
Receive ringing indication
–Lift handset
–W ait for called station to answer OR –Dial telephone if placing a call
–C onverse
–Replace handset to disconnect
Cancel
–Lift handset
–Dial # +
1
AGENT FEA TURES
Log On
–Lift handset
–Dial ** +
85
–Dial
4
digit Agent Pin Number if required for Logon
–Listen for confirmation tone
–Replace handset
Log Off
–Lift handset
–Dial * +
85
–Listen for confirmation tone
–Replace handset
Unavailable
–Lift handset
–Dial * +
868
–Listen for confirmation tone
–Replace handset
WrapUp
–Lift handset
–Dial * +
869
–Listen for confirmation tone
–Replace handset
Available
–Lift handset
–Dial ** +
97
–Listen for confirmation tone
–Replace handset