2.
The camera is not capturing any photos/videos
A.
Camera is not in ON Mode: In addition to troubleshooting using the solutions below,
you should first ensure that the Power Switch is set to ON.
B.
Batteries have insufficient power: Check the battery power bar directly on the
camera’s screen. If the battery power is very low, replace/recharge the batteries.
C.
SD card is full: Upload the files saved on the SD card to your computer, delete them
from the card and re-use the same card, or put a new SD card into the camera, or
turn on SD Cycle mode.
D.
SD card is corrupted: Due to physical damage, improper insertion/removal or
viruses, SD cards can become corrupted. If this happens, you will need to
format/reformat the SD card.
3.
Night vision range is limited
A.
“Night Mode” is set to “Min.Blur”: In addition to troubleshooting using the solutions
below, you should first ensure that “Night Mode” is set to “Max.Range” or “Balanced”
B.
Batteries have insufficient power: Check the battery power bar directly on the
camera’s screen. If the battery power is very low, replace/recharge the batteries.
C.
Nearby light source: If there is a significantly bright light source near the camera it
may interfere with the functioning of the camera’s night vision. Avoid placing your
camera near a bright light source.
D.
Target area is too open: The camera’s night vision works via infrared light that is
emitted and reflected back off the objects in the target area, then captured by the
camera’s image sensor. Therefore, if the target area is too open, i.e. with very few
objects to reflect the IR light, then the night vision image will appear very dark. For
night vision purposes, target the camera at an area that contains objects, e.g. trees,
bushes, walls, etc.
Warranty
Based on a strict QC system, we offer all our customers two year long time limited
warranty. Our products are warranted against defects in materials and workmanship for a
period of two years from the date of original purchase. If a defect exists, we will, at our
option and to extent permitted by law (1) repair the product at no charge using new or
refurbished parts; (2) exchange the product with a functionally equivalent product that is
new or refurbished. This warranty excludes damage resulting from abuse, accident,
modifications or other causes that are not defects in materials and workmanship, or by
someone other than our authorized technicians. This warranty only covers failures due to
defects in materials or workmanship under normal usage. To obtain warranty service,
please contact us to determine the nature of problem before returning the product under
this warranty (with a written description of the problem and print samples) for repairing or
exchanging.
