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iSavi

™

User Guide

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Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158.

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iSavi

™

Model: SH-100 User’s Guide [APRIL 2017]

This user manual is prepared based on Firmware Version R02.0.0

Summary of Contents for iSavi SH-100

Page 1: ...User Guide Version 5 0 Model SH 100...

Page 2: ...nting Mode Method 3 IsatHub Control app Access data and calls Power down and remove battery 3 NAVIGATING THE WEB CONSOLE Menu overviewr Terminal status Data Data profile settings BGAN Streaming Firewa...

Page 3: ...through Micro USB Connection Install Micro USB driver for Windows XP Windows 7 Install Micro USB driver for Windows 8 Install Micro USB driver for MAC OS X 5 METHODS OF DATA OPTIMISATION Data access a...

Page 4: ...owing the device in an unventilated manner 3 Do not leave children unattended within reach of the terminal Votre r cepteur terminal iSavi peut g n rer une grande quantit de chaleur selon les activit s...

Page 5: ...y Do not immerse or expose the battery to water or other liquids In the event of a battery leak avoid the contents coming into contact with the skin or the eyes If this happen flush the affected areas...

Page 6: ...erred to herein Wideye the Wideye logo iSavi and iSavi logo are either trademarks or registered trademarks of Addvalue Innovation Pte Ltd and or its affiliates in Singapore and or other countries Micr...

Page 7: ...t the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help IMPORTANT NOTE EXPOSURE TO RADIO FR...

Page 8: ...prouv pour l metteur par Industrie Canada Dans le but de r duire les risques de brouillage radio lectrique l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte qu...

Page 9: ...weight robust reliable IP65 Compliant dust tight and protected against water jets CONFIGURATION INTERFACES You can configure the iSavi terminal via three different interfaces Web Console through web b...

Page 10: ...QUICK REFERENCE Use a tablet or smart phone to share and control data access DOWNLOAD NOW Apps are available on App Store Google Play for iOS Android Alternatively use any web browser http iSavi or ht...

Page 11: ...then plug the adapter into a power source iSavi should be charged 8 hours before first use Charging will cease automatically once the battery is fully charged Battery LEDs stop flashiing You can chec...

Page 12: ...wer Button Note The GPS location information is required for the iSavi to assist you in pointing It correctly to the satellite iSavi TERMINAL CONTROL Your iSavi can be configured in 2 ways IsatHub Con...

Page 13: ...n press the flashing Exit Pointing Mode button iSavi is now connected to the network Note Once the network is available all four antenna pointing LEDs will be turned off after one minute The LEDs of P...

Page 14: ...es metal objects and appliances that generate RF noise Step 2 Press the Exit Pointing Mode Button once to exit from this state and repeat the steps of the LED Visual Pointing Mode procedure The above...

Page 15: ...strength The frequency of the beeping will become higher when the signal is stronger STEP 2 Tilt the terminal up to 45 degrees from the horizontal STEP 3 Turn the terminal slowly in clockwise or coun...

Page 16: ...Wi Fi networks The default Wi Fi network name SSID and password can be obtained from the product label on the rear of iSavi or the label on the packaging box STEP 3 Open the IsatHub Control app on the...

Page 17: ...ork you are ready to start making calls or sending text messages on any iOS or Android smart device with the IsatHub Voice app The IsatHub Voice app is available from the iOS App Store and Google Play...

Page 18: ...access to data press Deactivate data connection Note Signal strength needs to be at least 42dB and above for an acceptable service to commence You may check the signal strength and registration statu...

Page 19: ...ch off iSavi STEP 2 The powering down process takes about 20 seconds Wait until all the LEDs are off STEP 3 Pull down the battery latch in the direction as shown STEP 4 Remove the battery pack gently...

Page 20: ...Settings Reboot Terminal Factory Reset Firmware Upgrade Antenna Pointing Configuration Terminal Info Information Logs Call Log Language Support TERMINAL STATUS The Home page provides the status infor...

Page 21: ...ister to the network Signal strength can be improved by pointing more accurately If the signal strength level indicated in the web console is low under registered condition you can slowly adjust the t...

Page 22: ...and password in the space provided Limited Connection available only for iSatHub Control app By using this feature the Administrator can configure and control the data usage of the user using limited...

Page 23: ...y profiles is activated now Streaming with port configuration 1 Navigate to Data Data Profile Primary Profile 2 Select Connection Type Standard 3 Click Update Settings at the bottom for this settings...

Page 24: ...filtering rules are based on the protocols IP addresses source destination and port numbers source destination Firewall function is disabled by default Navigate to the firewall setup page to enable i...

Page 25: ...to allow port 80 only 5 Click Apply to save the new incoming rules 6 Click Update for this rules to take effects 7 Click Add on the second row for the second incoming rule 8 Repeat similar steps again...

Page 26: ...lenametoedittheexistingrules or click Add to add new rules 3 You can create your desired rule name and fill in the necessary information Rule Name Allow internet browsing Source IPAddress 0 0 0 0 0 0...

Page 27: ...rule 7 Repeat similar steps again to add new rule for port 53 to allow DNS lookup 8 Click Apply to the save the new incoming rules Note STMP IMAP POP3 are for Email purpose HTTP is for browsing protoc...

Page 28: ...delete the selected keywords Note Hostname filters will only take effect when HTTP HTTPS rules are enabled under Data Firewall Setup Re activate your data connection for the new settings to take effec...

Page 29: ...sting MAC address by clicking on the Edit button Data usage of the device is available at the bottom of the page 1 Define a nickname for the device 2 Check if the MAC address belongs to the smart phon...

Page 30: ...twork IPSec Passthrough Internet Protocol security IPSec is a suite of protocols for ensuring private secure communications over Internet Protocol IP networks by using the cryptographic security servi...

Page 31: ...esults please use the Isathub Voice App other SIP clients may work but are not recommended and will need configuration 1 Enter the recipient s phone number in the Phone no box Type the message in the...

Page 32: ...To Refresh the Inbox list 1 Click Refresh VIEW SENT SMS Navigate to SMS Sent to view Sent SMS Resend a sent SMS 1 Select the SMS you plan to resend and click Resend The SMS is sent to the recipient Fo...

Page 33: ...account for Web Console and Control app access By default the password for admin is 1234 You are recommended to change the admin password for security reasons Only one User and one Admin account are a...

Page 34: ...Click Add 2 Type New Password and Re type Password 3 Click Add The new account is added into the account list Delete an account 1 Select the account which you want to delete 2 Click Delete Account nam...

Page 35: ...tings to set password of your Wi Fi network Security Mode Disabled or select the security mode for the wireless local area network Three different security modes are available Wired Equivalent Privacy...

Page 36: ...off remove the SIM card 2 Press and hold the Power button for 5 seconds to turn on iSavi 3 Once the Power button LED is steady red press and release the Exit Pointing Mode button for 3 times continuo...

Page 37: ...click Apply TERMINAL PIN Once Terminal PIN is activated your iSavi will prompt for the password everytime when you reboot the terminal The same password is used for the Factory Reset PIN Navigate to S...

Page 38: ...factory reset Default 0000 From firmware R02 0 0 onwards after factory reset Web Console will remind you to change a password with higher security requirement The password should be minimum 6 charact...

Page 39: ...ade button Refer to page 34 Web Console in Safe Mode for details CONFIGURE ANTENNA POINTING LED By default all the Antenna Pointing LEDs would be switched off when the LED status is ready for service...

Page 40: ...iew the Event Log or Error Log of the terminal Click Export all Logs in order to export the logs SELECT LANGUAGE Navigate to Setting Terminal Info Language to select the desired language for the Web C...

Page 41: ...re Upgrade button 4 If Safe Mode is enabled successfully all of the four Antenna Pointing LEDs are amber refer to page 56 Appendix A Antenna Pointing LED Status Table 5 Connect the computer to the Wi...

Page 42: ...he firmware upgrades 1 Browse to the file location of the new firmware select and click Upload 2 Firmware upgrade will take less than 10 minutes to complete You will be prompted with the Result Firmwa...

Page 43: ...upply this information when contacting your service provider Event Logs and Error Logs Navigate to Setting Logs to view the Event Log or Error Log of the terminal Click Export All Logs in order to exp...

Page 44: ...orientation When this happens the LEDs will flash in the Magnetic Inteference status while the magnetic interference message will be appeared on the IsatHub Control app The compass may need to be cali...

Page 45: ...completed check that the left and right LEDs remain steady green and the up and down LEDs are flashing green 4 Rotate the terminal in a clockwise direction around the X axis Note The number of rotatio...

Page 46: ...tenna Pointing LEDs display in steady green 6 Once the calibration is completed check that Verify Calibration Data is displayed All the four Antenna Pointing LEDs are flashing green 7 Once the verific...

Page 47: ...led Please change your existing location and recalibrate again displays repeat the procedure Click Recalibrate Note Failure of the calibration can be caused by magnetometer interference from the surro...

Page 48: ...ows 7 3 Unzip the attached file and select the inf as the driver file 4 Connect the Micro USB cable to your personal computer 5 The USB installation should complete with a new network adapter created...

Page 49: ...8 How to Install an Un Signed 3rd Party Driver for Windows 8 1 Navigate to Settings 2 Press and hold the SHIFT key on the keyboard and click Restart The PC reboots to the Advanced Startup menu 3 Your...

Page 50: ...47 iSavi User Guide 4 Select Advanced Options from the next screen 5 Select Startup Settings 6 Select Restart button...

Page 51: ...e booting to Windows 8 with the digital sign enforcement disabled 8 Windows Security dialog box is displayed Select Install this driver software anyway The driver is installed successfully now IMPORTA...

Page 52: ...i User Guide Install Micro USB Drive for Mac OS X 1 Download the latest HoRNDIS driver from the internet 2 Launch the HoRNDIS driver An Introduction window will be displayed Select Continue 3 Select I...

Page 53: ...50 iSavi User Guide 4 Type your Mac PC password to allow the installation Installation in progress Installation is completed successfully...

Page 54: ...physical Ethernet or Wi Fi connections of your Mac computer 6 Ensure the safe mode is enabled successfully for iSavi Connect the Micro USB cable from iSavi to the Mac computer 7 Refer to page 38 Web...

Page 55: ...ed devices The value of the data usage is indicative there might be slightly different in the IsatHub Control app and the Web Console The real data usage should not exceed those indicative values STEP...

Page 56: ...All Internet Custom 1 Custom 2 Description Mail SMTP Yes Yes No No Send email using Thunderbird Outlook not MS exchange or encrypted connection IMAP Yes Yes No No Receive Email using IMAP4 POP3 Yes Y...

Page 57: ...s management Refer to http support apple com kb ht4213 You may also download the monitoring applications for iOS which can provide the information about Wi Fi data usage TIPS for Android You can downl...

Page 58: ...l improve the performance of downloaded data Through a PC client on the user s laptop PEP can perform a compression and reduce over the air data Currently the client software is only available for Mic...

Page 59: ...6 Where can I check the IMSI SIM card number of iSavi In the Control app navigate to Setting About Alternatively in the Web Console navigate to Setting Terminal Info Information to check the details...

Page 60: ...ght between the iSavi and the satellite Shift the location of your terminal until the Exit Pointing Mode LED shows flashing green This indicates that the global beam satellite signal has been detected...

Page 61: ...ered correctly http iSavi or http 192 168 1 35 20 I cannot enter Safe Mode With the terminal powered off first press and hold the Exit Pointing Mode Button and then press and hold the Power Button Rel...

Page 62: ...in web console using the given temporary admin password Initiate a factory reset through Settings Terminal Settings Factory reset enter code 0000 to reset the admin password to a default value The tok...

Page 63: ...ontact your service provider if you cannot install the driver successfully 32 My iSavi is displaying CME ERROR 15 This error indicated that the SIM card used is wrong If you are using BGAN SIM you can...

Page 64: ...charge The charging speed will be faster if you charge the battery alone without attaching to the transceiver 38 Can I use iSavi in the rain iSavi is having the ingress protection rating of IP65 which...

Page 65: ...your terminal in dusty dirty or damp areas as this may shorten its life Do not store your transceiver and battery in extreme cold or hot areas exceeding a certain temperature range Storage temperature...

Page 66: ...flashing green light until both up and down LEDs are solid green Turn iSavi left or right in the direction of the flashing green light until both left and right LEDs are solid green When all four til...

Page 67: ...ble for first time fresh terminal setup The GPS acquisition will take 30 seconds to 5 minutes depending on each setup location LED Visual Antenna Pointing Tilt iSavi in upward direction follow Up LED...

Page 68: ...nd register to network Ready for Service Network registration successful and ready for service All LEDs will turn off after about 1 minute Note When all LEDs are off you can always check the LED state...

Page 69: ...ilure Global beam not available Satellite signal is not detected Ensure the antenna pointing direction is correct and no blockage in between the terminal and the satellite GPS not available GPS not av...

Page 70: ...RH non condensing at 40 C or 104 F Ingress Protection IP65 Compliant UV resistant Services Standard IP Up to 240 384kbps send receive SMS Using VoIP Apps or WebMMI Standard 3G up to 160 characters SMS...

Page 71: ...ithium ion rechargeable Nominal Voltage 10 8V Standard Battery Capacity 3Ah Charging temperature 0 C to 40 C Operating temperature 20 C to 55 C 4 F to 131 F Min charge cycles 300 Storage Temperature 1...

Page 72: ...69 iSavi User Guide APPENDIX C INMARSAT COVERAGE MAP...

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