BlueGate 2100
Troubleshooting
July 26, 2001
WIDCOMM, Inc, Proprietary and Confidential
33
9.3 E
THERNET
L
IGHT IS
OFF
OR
D
OES
N
OT
B
LINK
BlueGate 2100’s power LED is ON, but the Ethernet LED is OFF.
•
Check the plugs on either end of the Ethernet cable to ensure that these are
properly seated in the jack on BlueGate 2100 and the hub or wall jack.
•
Make sure the Ethernet cable is plugged into the proper jack; telephone systems
sometimes use the same type of jack.
•
Verify that the Ethernet cable is good; replace it if necessary.
•
Verify that the network is “up.”
9.4 B
LUETOOTH
L
IGHT
D
OES
N
OT
B
LINK
The Bluetooth activity light only flashes when a Bluetooth connection is active.
9.5 A
DMINISTRATIVE
U
SERNAME AND
/
OR
P
ASSWORD
F
ORGOTTEN
See Section 4 for information about how to restore the administrator’s user name and
password to the factory-default settings.
9.6 R
ETURN
B
LUE
G
ATE
2100
TO THE
F
ACTORY
-D
EFAULT
S
ETTINGS
Press the hardware reset button (Figure 1, page 3) for more than five seconds to reset
BlueGate 2100 to its factory-default condition. The factory default settings are shown in
Table 1 on page 5.
9.7 B
LUETOOTH
D
EVICE
A
DDRESS IS
M
ISSING
BlueGate 2100’s Bluetooth Device Address (BD Addr) is on the serial number tag of
the unit (Figure 2, page 6).
The BD Addr is also available via BlueGate 2100’s internal Web server on the
Diagnostics > DCHP Table
tabe in the
BD Address
column.
9.8 M
EDIA
A
CCESS
C
ONTROL
(MAC) A
DDRESS IS
M
ISSING
BlueGate 2100’s Media Access Control (MAC) address can be used to access the internal
web server. The MAC address is on the serial number tag of BlueGate 2100.
The MAC address is also available via BlueGate 2100’s internal web server on the
Help > Product Info
tab.
If the serial number tag is missing or unreadable the internal Web server can be accessed
via a private network. See Section 5.2 of this manual for more information.