14 |
P a g e
TROUBLESHOOTING
Problem
Possible Causes
Solutions
The dehumidifier does not
operate.
Power failure / outage.
The automatic switch, line
fuse, or breaker has been
tripped.
The power supply voltage is
too low.
The power cord is damaged.
The dryness level you
selected has been reached.
Water bucket is full or not
positioned properly.
Restore the power supply.
Flip the switch / change the fuse / turn the
breaker back on. Also note that you may have too
many appliances drawing power on one circuit,
you may need to move the other appliances to
another circuit.
Move the unit onto another circuit with the correct
voltage.
Call for service. Only authorized personnel
should replace damaged power cord or power
plug.
If you want to remove more moisture, press the
'Continue' button to run the unit continuously.
Empty water bucket and insert the bucket to the
unit properly.
The dehumidifier runs too
much.
Windows or doors near
dehumidifier are open.
Area to be dehumidified is too
large.
Air movement through
dehumidifier is blocked. Air
grill may be dirty.
Continuous mode is on.
Close all windows or doors.
You may need an additional dehumidifier for
area.
Clean the air filter.
The unit must be placed in a space that does not
restrict air flowing into the rear coil or out of the
front grill.
Set the RH% level and the unit will stop when the
set RH% is reached.
The dehumidifier runs but the
room is not dry enough.
Humidity setting (RH%) is too
high.
The dehumidifier does not
have sufficient clearance to
operate.
Room temperature is too low.
Windows or doors are
opened.
Set the humidity level to a lower RH% or choose
Continue for maximum dryness.
Ensure there
is at least 10” of clearance for
proper ventilation.
The unit will not operate satisfactorily if the room
temperature is below 41 °F(5 °C).
Close windows or doors.
Frost appears on the coils
above the bucket.
The dehumidifier has been
turned on recently.
Room temperature is too low.
This is normal due to refrigerant rushing through
the coil. Frost will usually disappear within 60
minutes.
The unit will not operate satisfactorily if the room
temperature is below 41 °F(5 °C).
The dehumidifier makes loud
noise.
Unit not level.
Shut off the unit and it sit on level surface for at
least 6 hours.
The dehumidifier leaks.
Continuous drainage hose is
loose.
Cracked water bucket.
Secure the drain hose.
Contact customer service.
