28
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type.
Use a warmer wash temperature to improve cleaning.
If using a What to Wash cycle selection paired with the “Quick”
How to Wash cycle selection, wash only a few items.
Use the “Heavy Duty” How to Wash cycle selection for tough
cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers/dispensers not
loaded properly.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Make sure that the Load & Go
™
bulk dispenser liquid detergent
dispenser is not empty.
Avoid overfilling.
Do not add products other than those specified directly to load.
Dispense cartridge is empty.
Fill dispense cartridge to the “MAX” line with HE liquid detergent.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Odors
Monthly maintenance not done
as recommended.
Run the Clean Washer with affresh
®
cycle monthly or every
30 wash cycles. See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete. Use the
FanFresh
®
option if load cannot be removed immediately
after the wash is complete.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See the “Using the Washer” section.
Door not left open after use.
This washer has a tight seal to avoid water leaks. To avoid odors,
leave the door open to allow the washer to dry between uses.
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
tightly packed.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
Fabric damage can occur if washer
door is closed on an item, trapping
it between the door window and the
rubber seal.
Do not overfill the washer.
Push wash load fully into the washer.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.
Summary of Contents for WFW9620HBK0
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