23
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking,
or “walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer will
reduce sound. Do not install washer on a raised wooden
platform.
See “Level Washer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jean jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guide” and “Using the Washer.”
The shipping bolts are still in the back
of the washer.
See “Unpacking Washer” in the Installation Instructions.
Noises
Clicking or metallic noises
Door locking or unlocking.
After starting a cycle the drum will make a partial turn and
the door will lock. The door will remain locked until the end of
cycle. This is normal.
Objects caught in wash drain system.
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming
Washer may be draining water.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Water Leaks
Check the following
for proper installation
Fill hoses not attached tightly.
Tighten fill hose connection.
Fill hose washers.
Properly seat fill hose flat washers.
Drain hose connections.
Check that the drain hose is properly secured to drain pipe
or laundry tub.
Drain pump filter is not properly seated.
Make sure filter is correctly placed in the housing. See
“Cleaning the Drain Pump Filter/Draining Residual Water.”
Drain pump filter is clogged/drain
pump filter hose plug is off or loose.
Clean the drain pump filter (see “Cleaning the Drain Pump
Filter/Draining Residual Water”). Make sure drain pump filter
hose plug is fully seated. If loose, order a replacement plug
(see “Assistance or Service”).
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe.
Check all household plumbing for leaks (laundry tubs,
drain pipe, water pipes, and faucet.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.
Summary of Contents for WFW9620HBK0
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