25
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Washer won’t run or fill;
washer stops working
(cont.)
The load size is being sensed.
After the load size is sensed, the estimated time based on
load size will be displayed and water will be added.
Normal washer operation.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
The washer door is not firmly shut.
The door must be closed during operation.
The Load & Go
™
bulk dispenser is
not fully seated in the washer.
Make sure that the Load & Go
™
bulk dispenser is fully seated
in the washer, and that the lid on the bulk dispenser is firmly
closed.
Washer not loaded as recommended.
Remove several items, rearrange load evenly in washer drum.
Close door and touch the START/PAUSE button.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing. Adding
items is only allowed up to a certain point in the cycle.
Do not add more water to the washer.
Not using HE detergent or using
too much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Touch the
START/PAUSE button. Do not add more detergent.
Make sure the Load & Go
™
bulk dispenser is disabled if you
are using a single dose of detergent.
Washer stops during
the program/cycle and
a message appears on
the screen
The program/cycle was interrupted
(for example by the door being
opened).
Make sure the door is closed. Touch the START/PAUSE
button to continue with the program/cycle.
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Refer to error codes at the end of “Troubleshooting.”
Water faucets are closed.
Make sure both hot and cold water faucets are open and that
there are no kinks in the inlet hoses.
Washer not draining/
spinning; loads are still wet
Drain hose extends into standpipe
further than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the floor.
Lower drain hose if the end is higher than 49" (1.3 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in the Installation Instructions.
Strainer/stocking on end of drain hose.
Remove strainer/stocking from drain hose.
The drain hose fits too tightly
in the standpipe or is taped
to the standpipe.
The drain hose should be loose, yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Route Drain Hose” in the Installation Instructions.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.
Summary of Contents for WFW9620HBK0
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