27
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Load not rinsed
Improper water supply connection.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hoses.
Not using HE detergent or using
too much HE detergent.
The suds from non-HE detergent can cause the washer to operate
incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer not loaded
as recommended.
Avoid tightly packing the washer. The washer will not rinse well if
tightly packed. Load with dry items only. See “Cycle Guide” for
load size recommendation.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
The load may be out of balance.
When load imbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket, with a few extra items.
The load needs additional rinses.
Most cycles allow for the option of additional rinses. See “Cycle
Guide” and Step 11 in “Using the Washer” for additional rinse
options.
Load is wrinkled, twisted,
or tangled
Washer not loaded
as recommended.
Add load loosely. Items need to move freely to reduce wrinkling
and tangling. See “Cycle Guide” for load size recommendation.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Spin speed too high for load.
Select a lower spin speed. Note that items will be wetter than
when using a higher spin speed.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use the FanFresh
®
option if you will not be able to unload the washer at the end of
the cycle.
Not choosing the right cycle
for the load being washed.
Choose the “Delicates” What to Wash cycle selection or another
cycle selection with a low spin speed to reduce wrinkling.
Not cleaning or
removing stains
Washer not loaded
as recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guide” for load size recommendation.
Add only one or two garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used
for low-speed cycle.
Consider using liquid detergent.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.
Summary of Contents for WFW9620HBK0
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