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There is water in the defrost drain pan

Is the refrigerator defrosting?
The water will evaporate. It is normal for water to drip into the 
defrost pan. 

Is it more humid than normal?
Expect that the water in the defrost pan will take longer to 
evaporate. This is normal when it is hot or humid.

The motor seems to run too much

Is the room temperature hotter than normal?
Expect the motor to run longer under warm conditions. At 
normal room temperatures, expect your motor to run about 
40% to 80% of the time. Under warmer conditions, expect it 
to run even more of the time.

Has a large amount of food just been added to the 
refrigerator?
Adding a large amount of food warms the refrigerator. It is 
normal for the motor to run longer in order to cool the 
refrigerator back down. See the “Refrigerator Features” 
section.

Are the doors opened often?
Expect the motor to run longer when this occurs. In order to 
conserve energy, try to get everything you need out of the 
refrigerator at once, keep food organized so it is easy to find, 
and close the door as soon as the food is removed.

Is the control set correctly for the surrounding 
conditions?
Refer to the “Setting the Control(s)” section.

Are the doors closed completely?
Push the doors firmly shut. If they will not shut all the way, see 
“The doors will not close completely” later in this section.

Are the condenser coils dirty?
This prevents air transfer and makes the motor work harder. 
Clean the condenser coils. Refer to the “Cleaning Your 
Refrigerator” section.

NOTE:

 Your new refrigerator will run longer than your old one due 

to its high efficiency motor.

The refrigerator seems to make too much noise

The sounds may be normal for your refrigerators.
Refer to the “Understanding Sounds You May Hear” section.

The ice maker is not producing ice

Is the freezer temperature cold enough to produce ice?
Wait 24 hours after hook-up for ice production. See the 
“Setting the Control(s)” section.

Is the wire shut-off arm in the OFF (arm up) position?
Lower the wire shut-off arm to the ON (arm down) position. 
See the “Ice Maker Operation” section.

Is the water line shut-off valve to the refrigerator turned 
on?
Turn on the water valve. See the “Connecting the Refrigerator 
to a Water Source” section.

Is an ice cube jammed in the ejector arm?
Remove the ice from the ejector arm with a plastic utensil. 
Refer to the “Ice Maker Operation” section.

Does the ice maker mold have water in it or has no ice 
been produced?
Check to see if your refrigerator has been connected to your 
home water supply and the supply shut-off valve is turned on. 
Refer to the “Connecting the Refrigerator to a Water Source” 
section.

NOTE:

 If not due to any of the above, there may be a problem 

with the water line. Call for service.

The ice maker is producing too little ice

Has the ice maker just been installed?
Wait 72 hours for full ice production to begin. Once your 
refrigerator is cooled down, the ice maker should begin 
producing 70-120 cubes every 24 hours.

Has a large amount of ice just been removed?
Allow 24 hours for ice maker to produce more ice.

Is the control set correctly?
Refer to the “Setting the Control(s)” section.

Is the water shut-off valve turned completely on?
Turn valve on fully. Refer to the “Connecting the Refrigerator 
to a Water Source” section.

Is there a water filter installed on the refrigerator?

 This 

filter may be clogged or installed incorrectly.
First, check the filter installation instructions to ensure that 
the filter was installed correctly and is not clogged. If 
installation or clogging is not a problem, call a qualified 
person or a technician.

Off-taste or odor in the ice

Are the plumbing connections new, causing discolored or 
off-flavored ice?
Discard the first few batches of ice.

Have the ice cubes been stored for too long?
Throw old ice away and make a new supply.

Has food in the refrigerator been wrapped properly?
Refer to the “Refrigerator Features” section.

Do the freezer and ice bin need to be cleaned?
See the “Cleaning Your Refrigerator” section.

Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.

The divider between the two compartments is warm

The warmth is probably due to normal operation of the automatic 
exterior moisture control.

Temperature is too warm

Are the air vents blocked in either compartment? This 
prevents the movement of cold air from the freezer to the 
refrigerator.
Remove any objects from in front of the air vents. Refer to 
“Ensuring Proper Air Circulation” for the location of air vents.

Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In 
order to keep the refrigerator cool, try to get everything you 
need out of the refrigerator at once, keep food organized so it 
is easy to find, and close the door as soon as the food is 
removed.

Summary of Contents for ST21PKXJW00

Page 1: ...TOP MOUNT REFRIGERATOR Use CareGuide Table of Contents 2 2205261 ...

Page 2: ...ERATOR FEATURES 11 Refrigerator Shelves 11 Lateral Adjustable Shelf 11 Meat Drawer and Cover 12 Chilled Meat Drawer 12 Crisper and Crisper Cover 12 Crisper Humidity Control 13 Utility or Egg Bin 13 Wine or Can Bottle Rack 13 FREEZER FEATURES 14 Ice Maker 14 Freezer Shelf 14 Adjustable Half width Freezer Shelf 15 Pull out Freezer Floor 15 DOOR FEATURES 15 Door Rails 15 Door Bins 15 Can Rack 15 Adju...

Page 3: ...n this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of fire electric shock or injury when usin...

Page 4: ...may be packaged in the Interior FeaturePak Follow the instructions contained in the package for proper assembly IMPORTANT Depending on your model do not remove any permanent instruction labels inside your refrigerator or the Tech Sheet that is fastened behind the base grille Depending on your model do not remove the white Styrofoam insert that is located behind the control panel on the ceiling of ...

Page 5: ...rcing type or in 4 76 mm saddle valve which reduces water flow and clogs more easily Cold water supply The ice maker water valve contains a flow washer which is used as a water pressure regulator The ice maker needs to be connected to a cold water line with water pressure between 30 and 120 psi If a problem occurs call your utility company Connecting to water line 1 Unplug refrigerator or disconne...

Page 6: ...the wall Move to step 2 2 Turn shut off valve ON Check for leaks Tighten any connections including connections at the valve or nuts that leak 1 Tube Clamp 2 Copper Tubing 3 Compression Nut 4 Valve Inlet 3 The ice maker is equipped with a built in water strainer If local water conditions require periodic cleaning or a well is your source of water supply a second water strainer should be installed i...

Page 7: ...l optional 1 Door Hinge Hole Plug 1 Flat Head Handle Screws 2 Freezer Handle 1 Cabinet Hinge Hole Plugs 1 Door Handle Sealing Screws 1 Door Stop Screw 2 Door Stop 3 4 1 Door Handle Seal Screw Front 1 2 1 1 2 1 1 1 2 1 5 6 1 7 1 Door Handle 1 6 2 1 Flat Head Handle Screw 2 Refrigerator Handle 3 Handle Screw 6 3 1 2 3 2 Screw Cover Side View Front View 1 Bottom Hinge 2 Hex Head Hinge Screws Base Gri...

Page 8: ...hown see Graphic 4 5 Remove door handle seal screw front Move to opposite side of refrigerator door as shown see Graphic 7 6 Remove door stop Move to opposite side of refrigerator door as shown see Graphic 5 7 Position refrigerator handle on opposite side of the refrigerator door as shown see Graphic 6 3 Drive top two screws in handle first Align lower portion of handle and drive bottom screw 8 Al...

Page 9: ... cycle begins and ends Also the Thermostat Control or Refrigerator Control depending on the model will click when cycling on and off Rattling noises may come from the flow of refrigerant the water line or items stored on top of the refrigerator Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature The high efficiency compressor may cause your new ...

Page 10: ...ld refrigerator usage The controls are set correctly when milk or juice is as cold as you like and when ice cream is firm For models with two controls The Refrigerator Control functions as the thermostat for the entire product refrigerator and freezer sections The higher the number setting the longer the compressor will run to keep the temperature colder The Freezer Control adjusts the cold air fl...

Page 11: ...shelf frame by tilting it up at the front and lifting it out of the shelf supports 2 Replace the shelf frame by guiding the rear shelf hooks into the shelf supports Tilt the front of the shelf up until rear shelf hooks drop into the shelf supports 3 Lower the front of the shelf and check to make sure that the shelf is securely in position LateralAdjustableShelf onsomemodels To slide the shelf from...

Page 12: ...lace the meat drawer IMPORTANT Do not clean glass meat drawer covers with warm water when they are cold Glass meat drawer covers may break if exposed to sudden temperature changes or impact such as bumping For your protection tempered glass is designed to shatter into many small pebble size pieces This is normal NOTE Glass meat drawer covers are heavy Use special care when removing them to avoid i...

Page 13: ...humidity in the moisture sealed crisper Adjust the control to any setting between LOW and HIGH LOW open lets moist air out of the crisper for best storage of fruits and vegetables with skins Fruit Wash let dry and store in refrigerator in plastic bag or crisper Do not wash or hull berries until they are ready to use Sort and keep berries in original container in crisper or store in a loosely close...

Page 14: ...Discard the first three batches of ice produced to avoid impurities that may be flushed out of the system The quality of your ice will be only as good as the quality of the water supplied to your ice maker Avoid connecting the ice maker to a softened water supply Water softener chemicals such as salt can damage parts of the ice maker and lead to poor quality ice If a softened water supply cannot b...

Page 15: ... pushing in slightly on the front of the bracket while pulling out on the inside tab Repeat these steps for the other end of the rail 2 Replace the rails by aligning the ends of the brackets with the buttons on the sides of the door liner Firmly snap bracket and rail assembly onto the tabs above the shelf as shown Drop in Door Rails To remove and replace the rails 1 Remove the rails by pulling str...

Page 16: ...leaners Dry thoroughly with a soft cloth For additional protection against damage to painted metal exteriors apply appliance wax or auto paste wax with a clean soft cloth Do not wax plastic parts 5 Clean the condenser coils regularly Coils may need to be cleaned as often as every other month This may help save energy Style 1 Condenser coils behind base grille Remove the base grille see the Base Gr...

Page 17: ...rator has an automatic ice maker Turn off the water supply to the ice maker at least one day ahead of time Disconnect the water line from the back of the refrigerator When the last load of ice drops raise the wire shut off arm to the OFF up position or move the switch to the OFF right setting 2 Remove all food from the refrigerator and pack all frozen food in dry ice 3 Depending on your model turn...

Page 18: ...r arm with a plastic utensil Refer to the Ice Maker Operation section Does the ice maker mold have water in it or has no ice been produced Check to see if your refrigerator has been connected to your home water supply and the supply shut off valve is turned on Refer to the Connecting the Refrigerator to a Water Source section NOTE If not due to any of the above there may be a problem with the wate...

Page 19: ...n gaskets and the surface that they touch Rub a thin coat of paraffin wax on the gaskets following cleaning Does the refrigerator wobble or seem unstable Level the refrigerator Refer to the Door Closing and Alignment section Were the doors removed during product installation and not properly replaced Remove and replace the doors according to the Refrigerator Doors Removing Reversing optional and R...

Page 20: ... product failure 6 Repairs to parts or systems resulting from unauthorized modifications made to the appliance 7 Replacement parts or repair labor costs for units operated outside the United States WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES Some states do not allow the exclusion or limitation of incidental or consequential damages so this exclusion or limitat...

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