59
ll DMX consoles are designed to yield many years of
trouble-free 24 /
7 operation, which is why there’s no
power switch on the DMX Surface, Mix Engine, Razor I/O
Interface, or M4IP-USB Blade. If any DMX system component does require
service, this section covers how to obtain service help, technical
documentation, and replacement parts.
PARTS AND REPAIR SERVICES
There are only a handful of field-replaceable parts on the DMX console,
each of which is listed in this section. Most circuit boards and sub-
assemblies are not readily field-serviceable due to the extensive use of
surface-mount components and switching power supplies. It is
recommended that the Mix Engine and Razor be returned to Wheatstone
for repair. The DMX Surface does have some field replaceable parts.
DMX technical information (User Manual, Quick Guide, software revision
information, wiring diagrams, application notes, and service bulletins) are
always available for downloading from the Wheatstone web site:
www.Wheatstone.com
.
Technical documentation is available in PDF files
so Acrobat Reader 6.0 or later is required.
Parts Ordering and Repair Services
Replacement parts can be purchased through your Audioarts dealer or
by calling Wheatstone/Audioarts support at 252.638.7000 (New Bern,
North Carolina, east coast USA time zone) or by sending an email to:
To expedite part ordering, and to ensure the correct parts are ordered,
use the Wheatstone part number when ordering. Some parts and
assemblies may have long lead times, so order spares accordingly.
Any component or part returned to Wheatstone for service, exchange, or
credit must have an RA (Return Authorization) tracking number issued
prior to their return. Items received without an RA number written on the
shipping label side of the packaging may be delayed and subject to
additional handling fees.
To contact the Wheatstone/ Technical Support department, to request
an RA number or for installation and other technical support for the DMX
console, call 252.638.7000 (8:30
–
5:30, east coast time) or send an email
to:
DMX Parts
Wheatstone #
Description or Use
007491
FSI-DMX/EMX (DC Power Coupler for redundant
powering of any DMX Surface
–
also requires a 980064
In-Line DC Supply to supply redundant power)
007505
DC Cable (16-foot, for DMX-8 Surface)
041390
Control Panel Subassembly for DMX-8
041391
Control Panel Subassembly for DMX-16
041394
Complete DMX-8 console (Mix Engine & Surface)
041395
Complete DMX-16 console (Mix Engine & Surface)
041396
DMX-8 expander (separate 8-channel Surface)
044300
Razor 16A with Analog I/O and two mic preamps
044301
Razor 16D with all AES I/O
044302
Razor 16AD with half Analog and half AES I/O
044303
Mix Engine
250157
Control Surface Ribbon Cable
260005
TRS Headphone Jack (soldered part)
520149
Black Rotary Encoder Knob
520154P
Fader Knob
530004
Large White Button Cap (On/Off, Soft, Timer, TB)
530378
Small White Button Cap (bus assign, cue, TB, etc.)
540043
Channel Fader (soldered part)
560002
Rotary Encoder (soldered part)
610029
Plug-in OLED Display
850088P
LN-
21 Hex Driver (1/16”) for control panel
screws
980064
In-Line DC Supply (used with the DMX-16 Surface)
DMX CONSOLE SERVICE
The DMX console contains two primary assemblies: the Mix Engine,
which has no field-serviceable parts; and the DMX Surface, which has one
assembly, its Control Panel, which can be replaced and possibly serviced in
the field.
The optional Razor I/O Interface, like the Mix Engine, is not field-
serviceable and should be returned to Wheatstone if service is required.
The DMX Surface can be powered down without affecting the Mix
Engine’s performance
although in most cases this is more trouble than it is
worth, so it is best to bypass the DMX console if the control panel must be
A
