Western Digital WD1200B008 - Series II USB User Manual Download Page 28

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WD DUAL-OPTION EXTERNAL USB HARD DRIVE

USER MANUAL

APPENDIX – 24

WD Service and Support

If you need additional information or help during installation or normal use of this product,
visit our product support Web site at

support.wdc.com

and choose from these topics:

Warranty Services

— Obtain warranty information, warranty status, extended warranty,

product replacement, RMA status, and shipping and packaging information.

Downloads Library

— Download installation software and drivers.

Technical Information

— Access product specifications, technical tips, and the online

forum.

Knowledge Base

— Explore our expert knowledge base and Frequently Asked Questions.

Service Partners

— Find available WD-approved service and support in your region.

Contact Support

— Contact a support representative by e-mail.

Rebates

— Check the status of rebate submissions.

Localized Support

— Display service and support information in various languages.

When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.

support.wdc.com
www.w esterndigital.com

800.ASK.4WDC North America
949.672.7199

Spanish

+800.6008.6008

Asia Pacific

+31.20.4467651

EMEA

Western Digital
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Summary of Contents for WD1200B008 - Series II USB

Page 1: ...WD Dual option External USB Hard Drive User Manual ...

Page 2: ...n or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital is a registered trademark and WD the WD logo WD Dual option and Safe Shutdown are trademarks of Western Digital Technologies Inc Retrospect and the Dantz logo are registered trademarks of Dantz Development Corporation Other marks may be mentioned herein t...

Page 3: ...g the Drive Installing the Stands for Vertical Placement 8 Removing the Stands 8 Installing the Feet for Horizontal Placement 8 Removing the Feet 8 Connecting the Cables 9 Powering Up the Drive 9 Formatting the Drive 10 WD Button Manager 10 4 Using the Backup Software Manual Backup Backup on Demand 11 Changing Your Manual Backup Settings 13 Automatic Backup 14 Changing Your Automatic Backup Settin...

Page 4: ...al Shutdown 18 Uninstalling Retrospect Express 19 Uninstalling WD Button Manager 19 6 Troubleshooting Frequently Asked Questions USB Information 20 Frequently Asked Questions Installation 21 7 Appendix Regulatory Compliance 22 Warranty Information 23 WD Service and Support 24 Index ...

Page 5: ... 2 0 certified cable Installation CD containing Dantz Retrospect Express backup software and detailed user manuals in portable document format PDF AC adapter and power cord Quick Install Guide Two stands for vertical placement Four feet for horizontal placement USB 2 0 host required for Hi Speed USB 2 0 performance USB 2 0 is highly recommended because of the significant reduction in file transfer...

Page 6: ...isit apple com macosx Recording Your WD Product Information CAUTION Do not remove tear or damage the tape seal or any labels on the drive these actions will void the warranty In the following table write the serial number and model number of your new WD product found on the large label on the back panel Also write the purchase date and other notes such as your operating system and version This inf...

Page 7: ...WD approved service center WD products are precision instruments and must be handled with care during unpacking and installation Drives may be damaged by rough handling shock or vibration Be aware of the following precautions when unpacking and installing your external hard drive Do not drop or jolt the drive Do not move the drive during drive activity Do not use the drive as a portable device Do ...

Page 8: ...ating system Windows 98SE Me 2000 XP 1 Insert the installation CD into your CD ROM drive The program autoruns and displays a setup menu Select the option to Install Retrospect Express for WD 2 Retrospect Express Installer launches and displays the following window Click Next 3 The license agreement window is displayed To proceed select I accept the terms in the license agreement and click Next WD ...

Page 9: ...s displayed Click Finish 6 Launch Retrospect Express from the Start menu Start Program Files Retrospect Retrospect 6 5 You may be prompted for a license code Since your WD product is already licensed this field is filled automatically Click OK 7 In the next window you are prompted to register Retrospect Express Select Register Now to complete the registration information and click the option eithe...

Page 10: ... re enable File Exchange select the check box in Extensions Manager and click Restart 5 After restarting insert the installation CD into your CD ROM drive 6 A Retrospect Express CD icon appears on the desktop Double click the CD icon to open it and double click the Retrospect Express Installer icon to begin setup Note See Windows 98SE Me 2000 XP on page 4 for examples of Retrospect Express setup s...

Page 11: ...e Note For Mac OS X and later you may be required to provide your administrative password to install Retrospect Express and all necessary drivers for the USB drive 5 A Retrospect Express CD icon appears on the desktop Double click the CD icon to open it and double click the Retrospect Express Installer icon to begin setup Note See Windows 98SE Me 2000 XP on page 4 for examples of Retrospect Expres...

Page 12: ...r off the external hard drive and disconnect all its cables 2 Place the drive upside down on a clean and steady surface 3 Using both hands grasp the base of the stand and carefully bend the stand upward until the stand snaps away from the side of the drive 4 Repeat this process for the other stand Installing the Feet for Horizontal Placement 1 Power off the external hard drive and disconnect all i...

Page 13: ...ure or visit support wdc com click Knowledge Base and search for answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Powering Up the Drive Press the Power button to turn on the drive Your operating system automatically detects the external USB drive The area surrounding the Power button illuminates blue and f...

Page 14: ...g system manual or visit support wdc com click Knowledge Base and search for answer ID 1053 for Windows 2000 or answer ID 1021 for Windows XP Macintosh users see Macintosh on page 6 to reinitialize the drive to a Mac OS format WD Button Manager The WD Button Manager controls dual option backup functions The icon in the system tray typically located on the bottom right corner of your desktop is blu...

Page 15: ...et up your WD Dual option drive with Dantz Retrospect Express backup software Manual Backup Backup on Demand 1 Press the Manual Backup button two folders icon on the front of the drive to launch the initial setup wizard Click Next 2 Click the drive you want to back up This is the source drive that Retrospect Express backs up each time you press the Manual Backup button Click Next 4 ...

Page 16: ...up that includes restoration of your operating system and programs visit support wdc com click Knowledge Base and search for answer ID 1270 Mac OS X users In the following window select the types of files to back up Make your choice and click Next 4 Select the drive on which to store your backup files Click Next Note The destination drive cannot be the same drive selected as the source drive If yo...

Page 17: ...lick Finish to complete the setup and begin your first backup Each time you press the Manual Backup button Retrospect Express launches the wizard and backs up your files Changing Your Manual Backup Settings 1 Press the Manual Backup button 2 The wizard displays a summary of your existing choices and allows 10 seconds to either accept the settings or click Modify to launch the wizard and change you...

Page 18: ...he source drive that Retrospect Express backs up each time an automatic backup begins Click Next 3 Windows and Mac OS 9 x users By default the software copies Documents Only which includes your contacts documents music and pictures This is the ideal choice for most users Make your choice and click Next Note To create a backup that includes restoration of your operating system and programs visit su...

Page 19: ...w Make your choice and click Next 4 Select the drive on which to store your backup files Click Next Note The destination drive cannot be the same drive selected as the source drive If you have multiple external drives connected the drive on which the button was pressed is the default destination 5 Select the frequency of automatic backups and click Next ...

Page 20: ...u specified in the Automatic Backup wizard To make any changes click Back To start your first backup now select Start the backup now Click Finish to complete the setup The area surrounding the Automatic Backup button is illuminated blue indicating that backups are scheduled to occur automatically Important Both the source and destination drives must remain powered on not sleep mode for automatic b...

Page 21: ...on your selected hard drive Select any files or folders and drag and drop the files where you want to restore them Note If you do not know the location of a file on your hard drive go to Start Search For Files or Folders to search Macintosh 1 Double click the hard drive icon of your backup 2 Open the Retrospect Backup folder and open the folder named Backup on your selected hard drive Select any f...

Page 22: ... applications before shutting down the drive Note If you used Safe Shutdown you need not follow the steps below however you may use these steps as an alternative method for disconnecting the external drive After the drive is shut down the Safely Remove Hardware window no longer displays the drive Windows Me 2000 XP 1 Double click the Safely Remove Hardware icon in your system tray typically locate...

Page 23: ...disappears from the desktop press the Power button once Now you can safely disconnect the USB cable from your computer and the power cord from the electrical outlet Uninstalling Retrospect Express 1 To uninstall the backup software go to Start Settings Control Panel 2 Double click the Add Remove Programs icon 3 Select Retrospect 6 5 and click Remove Note For more information regarding removing Ret...

Page 24: ...r not my system supports USB 2 0 A Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information Q What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub A USB 2 0...

Page 25: ...d reformat the drive A FAT32 partitions created by the utilities included in Windows 2000 XP have a maximum partition size of 32 GB To create partitions larger than 32 GB you must reformat the drive using NTFS See Formatting the Drive on page 10 Q Why is the data transfer rate slow A Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card ...

Page 26: ...ed radio TV technician for help Any changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment The following booklet prepared by the Federal Communications Commission may be helpful How to Identify and Resolve Radio TV Interference Problems This booklet is Stock No 004 000 00345 4 available from the US Government Printing Office Was...

Page 27: ...on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing ext...

Page 28: ...ications technical tips and the online forum Knowledge Base Explore our expert knowledge base and Frequently Asked Questions Service Partners Find available WD approved service and support in your region Contact Support Contact a support representative by e mail Rebates Check the status of rebate submissions Localized Support Display service and support information in various languages When contac...

Page 29: ...nformation 22 Features Retrospect Express 17 Feet installing 8 Feet removing 8 Formatting the drive 10 Frequently asked questions 20 H Handling precautions 3 Horizontal placement 8 I Installation FAQs 21 Installing feet 8 Retrospect Express 4 stands 8 K Kit contents 1 L Limited warranty 23 M Macintosh software update 2 Manual backup 11 backup change settings 13 shutdown 18 Model number 2 O Obtaini...

Page 30: ...stem requirements 1 T Troubleshooting 20 U UL 22 Underwriters Laboratories Inc 22 Uninstalling Retrospect Express 19 Uninstalling WD Button Manager 19 Updating operating system 2 USB information FAQs 20 V Vertical placement 8 View documents 17 W Warranty 23 Warranty limited 23 WD Button Manager 10 Button Manager uninstalling 19 service 24 support 24 Windows updating 2 ...

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