Well Well SIP-T28 User Manual Download Page 105

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Enterprise IP Phone Trouble Shooting

Trouble Shooting

I can not register to the server

？

Check the IP address. If you set your WAN port in DHCP mode, please make sure
that your DHCP server is on.

Check your gateway.

Check your DNS server.

Make sure your account information is the same as you have got from your ISP.

Check whether the SIP server is on.

Check the SIP register port, the default value is 5060.

I can’t get the IP address?

Make sure you have plugged the Ethernet cable into the WAN port.

Make sure that the DHCP server is on, and there are available IP addresses in
the server.

Try to set your WAN port to static IP client mode.

During a call, I can not hear any voice?

Make sure your handset is tightly connected with the phone.

Check whether you have muted the conversation or not.

Consult the outbound server details with your ISP.

Have DTMF problem?

Check which kind of DTMF you are using, and whether it is compatible with the
server.

Consult the payload value with your ISP.

How to change the time?

Select the time zone or enter the time information manually on the webpage or the
phone.

How to answer the incoming calls during a call?

If a call comes in when you are in a conversation, press the navigation keys to switch
to the incoming call interface, then press the Answer key or Speaker button to
answer it.

How to refuse incoming calls during a call?

You can turn off the function of call waiting, and then our phone will refuse all the
incoming calls when you are in a conversation.

Summary of Contents for Well SIP-T28

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Page 2: ... section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warnin...

Page 3: ... General Settings 19 Phone Status 19 Language 19 Time and Date 20 Keypad Lock 22 Audio Settings 24 Volume 24 Ring Tones 25 Codec Selection 26 Contact Management 27 Edit Add Delete Contact 27 Import Export Contact list 31 BlackList 32 Remote Phone Book 33 Broadsoft 34 LDAP 35 Other Settings 36 Key as Send 36 Hot Line 37 Anonymous call 38 Auto Redial 39 Auto Answer 40 Missed call log 41 Broadsoft Ca...

Page 4: ... Answering a call 60 Answering an incoming call 60 Denying an incoming call 60 DND 60 Call Forward 61 Intercom 62 During an Active Call 62 Mute 62 Call Hold 63 Call Waiting 63 Call Transfer 64 3 way Conference 65 Network Conference 65 HuaWei ATS Conference 66 Message 67 Voicemail 67 SMS 69 Using the Advanced Phone Functions 72 Account Settings 72 TLS 73 DNS SRV 74 Network Setting 75 PC Port Settin...

Page 5: ...ration 89 Conference 90 Forward 90 Transfer 90 Hold 91 DND 91 Redial 91 Call Return 91 SMS 92 Pick Up 92 Call Park 92 DTMF 92 Voice Mail 93 Speed Dial 93 Intercom 93 Line 94 BLF 94 URL 94 Group Listening 95 Public Hold 95 Private Hold 95 Shared Line 95 XML Group 96 Group Pick up 96 Paging 96 Record 97 Xml Browser 97 Hot Desking 97 URL Record 98 LDAP 98 BLF List 99 Prefix 99 Zero sp touch 99 ACD 10...

Page 6: ...Local Group 100 Broadsoft Group 100 Tone Settings 101 Voice 101 Ring 102 Trouble Shooting 104 ...

Page 7: ...Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter Handset Handset Cord ...

Page 8: ...Getting Started Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 9: ...e Phone This section introduce how to assemble the phone with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below Note ...

Page 10: ...inistrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port ...

Page 11: ... manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performan...

Page 12: ...vanced Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press Menu Settings Advanced Settings enter the password and choose Network WAN Port PC P...

Page 13: ... calls in or there is a call on mute Hot Keys The screen will display labels for these keys to identify their context sensitive functions and you can custom softkeys under different status Line Keys These buttons are used to active up to the six user accounts DSS Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transfer etc If...

Page 14: ...handset headset speaker ring tone and signal tone Allows for hands free communication during calls Press to switch to the Group Listening mode Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail interface directly Enable setup of a conf...

Page 15: ...ers can retrieve the call Blinking green 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms Three way conference all of the parts press hold Off It is not active as BLA Table 3 Line Keys set to BLF LED Status Description Steady green The monitored account is in idle status Fast blinking green There is an incoming call to the monitored...

Page 16: ...Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi lingual letters i...

Page 17: ...ernet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware Network Phone Accoun...

Page 18: ...Reset to factory Set admin password Set AES Key Auto Provision SIP Account User Option Account Active Label Display Name Register Name User Name Account Password SIP Server Register Status Server Option Registrar Server Registrar Port Outbound Proxy Server Backup Outbound Proxy Server OutBound Status NAT Traversal STUN Server STUN Status Missed call log Auto Answer Other Features Messages History ...

Page 19: ...rprise IP Phone Overview Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin ...

Page 20: ...rectly to check the status Language The default Phone interface language is English The Web interface language will depend on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Portuguese Spanish etc You can change the language for the phone user interface and the web u...

Page 21: ...he time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Server1 Server2 and Daylight Saving respectively 3 If Manual Setting is chosen th...

Page 22: ...ate display format 4 Press the Save hot key to save the changes and return to the previous screen To change the Time and Date via the Web interface Choose Phone Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail To change the ...

Page 23: ...ction helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu hot key cannot be used until unlocked You cannot access the menu of the phone Function Keys The hard function keys cannot be used until unlocked You cannot access the MESSAGE CONF HOLD MUTE TRAN RD History Directory DND OK X navigation Keys etc All Keys All of the keys can not be ...

Page 24: ...he icon and on the user interface To unlock the phone via Phone interface 1 Press Menu hot key you are prompted for the password 2 Enter the password and then press Enter hot key the phone will be unlocked 3 The icon will be disappearing from the idle screen 4 If you choose Lock Answer you have to enter Menu Settings Advanced Settings enter the password and then choose Phone Setting Lock to disabl...

Page 25: ...set speaker headset Ring To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings 2 Scroll to Phone Volume and press Enter hot key highlight the one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume 3 Press OK hot key to save the change or Back hot key to cancel ...

Page 26: ... icon will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Settings 2 Scroll to Ring Tone and press Enter hot key 3 Use the navigation keys to highlight the specific one 4 Press Save hot key to save the chan...

Page 27: ... special characters cannot be included in the file name To specify ring tones for a specific account via Web interface Choose Account Basic Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to save the changes Codec Selection The IP phone supports the following voice codecs G723_63 G722 G726 16 G726 24 G726 32 G726 40 PCMA G72...

Page 28: ...via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in this directory The directory includes Local Directory Blacklist Remote Phonebook and Broadsoft To add a Group via Phone interface 1 Press Directory Local Directory 2 Press AddGroup hot key to enter to the Add Group p...

Page 29: ...red account as Line if you want to assign the contact to a specific account 5 Choose and set a special ring tone for the contact 6 Use the navigation keys to select the group which you want to assign 7 Press Save hot key to add the record to contacts or Back hot key to cancel To edit a contact via Phone interface 1 Press Directory Local Directory 2 Choose a group and press the Enter hot key 3 Use ...

Page 30: ...e contact 5 Press OK hot key to confirm the operation or press the Cancel hot key to return to the directory To move a contact to the Blacklist via Phone interface 1 Press Directory Local Directory 2 Choose a group and press the Enter hot key 3 Use the navigation key to highlight the one you want to move press Option hot key and scroll to Move to Blacklist press OK hot key 4 It will pop up a warni...

Page 31: ...he OK hot key to enter the edit interface 3 Press the abc hot key to switch the input mode 4 After the edition press the Save hot key to save the change Then you can go to Contacts interface to check the record To search a contact via Phone interface 1 Press Directory Local Directory Search 2 It will turn to the search interface and then you can enter the query condition press the OK hot key 3 The...

Page 32: ...Enterprise IP Phone Customizing Your Phone Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts Local Phone Book ...

Page 33: ... mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Export Contact List can only be set via Web interface BlackList If you add a contact to blacklist then the call from this contact cannot get through The operation of blacklist is the same a...

Page 34: ...he common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the terminal for the user To set the Remote Phone Book via Web interface 1 Choose Conta...

Page 35: ...hoose a special one and press the Enter hot key it will go to the corresponding URL address to download the contact information for you Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers Broadsoft Broadsoft phone book is the same as the Remote Phone Book This feature allows you to download contact list from the serve...

Page 36: ...t find the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface 3 The function of Dial up directory under the dial interface each time you press a key there are inquiring for a number It will show on the LCD and let the user to choos...

Page 37: ... Menu Features Key as Send Enter to enter the configuration page 5 Press the Switch hot key to choose a button that you want to use as the send key or disable this option 6 Press the Save hot key to save the changes To set the send key via the Web interface 1 Choose Phone Features Key As Send 2 Highlight the specific one in the pull down menu then click confirm button to save the change ...

Page 38: ... and HotLine Delay time for example 20 seconds then press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button it will dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Choose Phone Features 2 Input the Hotline Number and Hotline Delay and then click the Confirm button to save the cha...

Page 39: ...utomatically 5 Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calling name 6 If you want to realize this function by server please choose and enter the Reject On Code and Reject Off Code When...

Page 40: ...To set auto redial via the IP phone interface 1 Press Menu Features Auto Redial Settings Enter to enter the configuration page 2 By the Switch hot key you can choose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval It is measured by seconds 4 Press the navigation keys to choose and set the redial times ...

Page 41: ...k Confirm button to save the change Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu Se...

Page 42: ...er via Web interface 1 Choose Account Basic Auto Answer 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record This function can only be set via the Web interface 1 Choose Account Basic Missed call log 2 Choose Enabled or Disabled in the pull down menu click Confirm button to sav...

Page 43: ...u to download call history from the server Input the URL port username password and rename the phonebook Configure Call Log via web interface 1 Choose Contacts Call Log 2 Choose the Calllog Item 3 Input the display name URL port username and password 4 Click the confirm button to save the changes ...

Page 44: ...o download the call log Logo Customization You can upload your own logo which shown in the idle screen Upload the logo via web interface 1 Choose Phone Features Use Logo Custom Logo via the Web interface press Browse button and choose the corresponding file 2 Press Upload button to complete the Logo Customization You will find the desired logo shown on the idle screen ...

Page 45: ... the Custom Logo can be deleted 3 Only support DOB format file For more information please contact the administrator Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs This function can only be set via the Web interface 1 Choose Phone DSS Key Programmable Key ...

Page 46: ...y via web interface 1 Choose Phone Softkey Layout 2 In the Custom Softkey field chose Enable in the pull down menu 3 You can choose the corresponding call states which you want to set up the softkey in the Call States field 4 Highlight the desired one in the Unselect Softkeys Select Softkeys list and press the to move to the other list 5 And you can use to choose the order how to display in the ca...

Page 47: ...ions the LCD of phone will transfer the forth key with More automatically which can be use to switch to the next page and continue to show up the other key Live Dialpad Defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Choose Phone Preference Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the ...

Page 48: ...xample if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 0 out the number will be replaced by 0086 automatically To set a Replace Rule via the Web interface 1 Choose Phone Dial Plan Replace Rule 2 Enter the desired Prefix Replace and Account 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list 5 You can select a record ...

Page 49: ... specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dial Plan Dial now ...

Page 50: ...t to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area ...

Page 51: ...nnot dial out the number from your IP phone unless it is removed from the forbidden list Note The numbers set in Emergency cannot use the dial plan rule Note 1 In the Account field you can enter 1 2 3 1 represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When enabled the synchronize function configure the DND FWD ...

Page 52: ... Click the Confirm to save the change Push XML Users configure the server s IP address on Web page when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Choose Phone Features PushXML Server IP enter the server IP in the field 2 Click the confirm button to save the change ...

Page 53: ...tion is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Choose phone Preference WatchDog in the pull down menu choose enable or disable this function ...

Page 54: ...ng information to server action URI Remote control phone for corresponding operation Action URL The operation can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set Action URL via web interface 1 Choose Phone Action URL 2 Enter the Corresponding contents 3 Click Confirm to save the changes ...

Page 55: ...n admin 10 2 3 25 cgi bin ConfigManApp com key OK Our phone can support the following functions function Key xxx stand for the following rules To answer the call key OK key ENTER To turn on speaker mode key SPEAKER Press transfer button key F_TRANSFER Increasing the volume key VOLUME_UP Reduce the volume key VOLUME_DOWN To mute the call key MUTE To hold the call key F_HOLD To end the call key X To...

Page 56: ... To enable DND key DNDOn To disable DND key DNDOff Dial out http phone IP cgi bin ConfigManApp com number NUMBER outgoing_uri URI Phone ip stand for the phone s IP address NUMBER stand for the number which you want to send URI stand for the account For example http 10 2 3 25 cgi bin ConfigManApp com number 0599123456 outgoing_uri 216 192 168 1 199 NOTE If there is no account or the account abnorma...

Page 57: ...tered more than one account you can choose a certain account to make your call 1 Press the Right navigation key to choose a default account when your phone is in idle status 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the six line keys on the keypad to active the chosen account Then 1 Dial the number you want to call or 2 ...

Page 58: ...unt 2 Or choose Contact Phone Call Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact Phone Call Info click the number which you want to dial out from the call list the phone will dial out by corresponding account ...

Page 59: ... hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone Set password dial via web interface 1 Choose Phone Features PswDial in the pull down menu choose enable 2 Enter the password prefix in the PswPrefix field 3 Enter the Length in the PswLength f...

Page 60: ...mediately when the contact ends the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu Features Call Completion to enter the configuration page 2 By the Switch soft key choose whether to enable this option 3 Press the Save soft key to save your chan...

Page 61: ...e handset Denying an incoming call Press Reject hot key or X button to deny the incoming call directly DND Press DND hot key to active DND Mode Further incoming calls will be rejected and the display shows icon Press DND hot key again to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1 Go to Menu Features DND Code to ente...

Page 62: ...rectly when the phone is in the idle status 2 There are 3 options Always Forward Busy Forward and No Answer Forward 3 If you choose one of them enter the phone number you want to forward 4 If you want to realize this function by server please enter the On Code and Off Code option then when you choose to enable the call forward function via your IP phone it will send message to the server and the s...

Page 63: ...ng a conversation If the option is enabled when there is incoming intercom calls to your extension if you are on an intercom conversation it will refuse the call automatically or it will put the current call on hold and put the incoming intercom call through 6 Choose and set the different options by navigation keys and the Switch soft key 7 Press the Save soft key to save your changes During an Ac...

Page 64: ...s the Resume hot key or HOLD button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via Phone interface 1 Press Menu ...

Page 65: ...he contact list then choose a record and press the Transfer hot key to call out A will turn to hold status and the LCD will display as Transferred 2 After C answered it or A press the Cancel hot key to complete the transfer 3 A will be disconnected from the call B can talk to C 4 If C refused to answer the call it will prompt A that the transfer operation is failed If the current mode is speaker i...

Page 66: ...erence You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the Conf hot key during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in or press Directory soft key to enter the contact list then choose a contact to conference in then press the...

Page 67: ...nterface and invite another party to participate in teleconference 5 After starting conference press Hold key to Hold local call without influencing others in conference HuaWei ATS Conference Turn on this function can make Multi Party Conference come true you can add or delete any attenders also you can have a private chat with any member This function needs the server s support To enable ATS conf...

Page 68: ...e If the attender is more than 3 and then the other attenders keep on talking If you want to end the private chat press ExitPri hot key 6 Initiator can use remove function to remove any CONF members press remove hot key choose any members in phone member list and then press remove hot key again 7 Initiator Hangs up the CONF over Message The phone supports SMS Short Messaging Service and Voicemail ...

Page 69: ...to save the change or Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes Want to see amount of Voice mail via phone interface must enable the Subscribe for MWI via the web interface at first 1 Choose Account Advanced Subscribe for MWI 2 Choose enable in the pull down menu To view the voicemail via the Pho...

Page 70: ... to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press Menu Messages Text Message pre...

Page 71: ...he message or Back hot key to return to the previous menu To edit a new message via the Phone interface 1 Press Menu Messages Text Message New Message to enter 2 Edit the new message use the abc hot key to change the input method 3 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear ...

Page 72: ...e message via Web interface 1 Choose Phone SMS 2 Enter the account information Number message content 3 Press Send button to send out the message or Cancel button to cancel the operation Note You cannot perform the messaging via Web interface except edit Message ...

Page 73: ...that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh...

Page 74: ...s developed by Netscape Corporation If you make a call based on TLS and SRTP Set the transport as TLS and the SRTP as On the IP phone UI will display the connecting and ring back interface If the reception also set the transport as TLS then IP Phone UI will display the icon on both side Go to Account Basic choose Transport option in the pull down menu you can choose the TLS option and then click t...

Page 75: ...SIP server cannot be used the phone will be connected on the server which is available To set DNS SRV via web interface Go to Account Basic choose Transport option in the pull down menu you can choose the DNS SRV option and then click the Confirm button to save the change ...

Page 76: ... select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the br...

Page 77: ...hen press Enter hot key 3 If you choose Bridge it will return to the previous menu 4 If you choose Router you will be prompted to enter the IP Address Subnet Mask DHCP Server Disable Enable 5 Press Save hot key to save the changes or Back hot key to return to the previous menu To configure PC Port settings via Web interface Choose Network PC Port to do the relating configuration You can consult yo...

Page 78: ...ssion WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS HTTP To configure VLAN settings via Phone interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select VLAN option then press Enter hot key again 3 Choose WAN Port press Enter hot key 4 Set the VLAN Status and input the VID Number Priority 5 Press S...

Page 79: ...LDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VALAN in switch To configure LLDP settings via Web interface 1 Choose Network Advanced LLDP Active option in the pull down menu choose enable 2 Then enter the corresponding Packet Interval in Packet Interval field 3 You can also disable this function when you choose disable in active field 4 Clic...

Page 80: ...t Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode and then click the Confirm button to save the changes ...

Page 81: ... option press Enter hot key select Webserver Type option then press Enter hot key again 3 Press the navigation keys or Switch hot key to choose the transmission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu Note 1 For more details of the HTTPS you can consult with your system administrator 2 IP phone also support Internet Protocol Version 6 ...

Page 82: ...such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press the hot keys Menu Settings Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Password press Enter ho...

Page 83: ...off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press the hot keys Menu Settings Advance Settings 2 Yo...

Page 84: ...t list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade Advanced select Export Import Config click Export button to export the file to your lo...

Page 85: ...ce 1 Choose Upgrade Basic Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware To update the firmware automatically via Web interface 1 Choose Upgrade Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Common AES Key and MAC Oriented AES Key PNP config and Check New Config 2 Click Confirm button the pho...

Page 86: ...d updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore 2 The upgrade priority is PNP Custom Option URL by descending 3 Users can also delete some configuration options by Auto provision for example to delete the admin password Decryption This IP phone ca...

Page 87: ... interface 1 Go to Menu Settings Advanced Settings Set AES Key 2 Enter the Common AES and the MAC oriented option 3 Press the Save hot key to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power is on or press the corresponding DSSKEY the ...

Page 88: ...ress status key enters into phone s network interface can search the internet 3 Press OK key enter a network setting interface press next key enter an AutoP setting interface enter the corresponding contents press OK key to save the settings Press back key return to previous menu System Log Export If there are any errors happened in your phone you can export the system log and send to your system ...

Page 89: ...e the trace and click Stop to stop capture the trace and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it...

Page 90: ...ion for each function The default configuration for each key is N A which means the key hasn t been set for any functions N A Conference Forward Transfer Hold DND Redial Call Return SMS Pick Up Call Park DTMF Voice Mail Speed Dial Intercom Line BLF URL Group Listening Public Hold Private Hold Shared Line XML Group Group Pickup Paging Record Xml Browser Hot Desking URL Record LDAP BLF List Prefix Z...

Page 91: ...tus the IP phone will turn to the forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone DSS Key Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Forward from the list 2 Enter th...

Page 92: ...own menu in the Type field choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will enter the Dialed Calls interface then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone DSS Key Memory Key or Line Key choose one of the keys you want to...

Page 93: ...ure code and the 345 is the extension number you want to pickup in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprog...

Page 94: ... configure the key as a simplified speed dial key This key function allows you to easily access the most frequently dialed numbers To assign the key as Speed Dial 1 Choose Phone DSS Key Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Speed Dial from the list 2 Enter the number you want to perform Speed Dial in the Val...

Page 95: ...om the list 2 Enter the number you want to monitor in the Value field 3 In the Line field select a line for which to apply this key 4 And then enter the feature codes in the extension field 5 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the...

Page 96: ...A group can use this key to hold or retrieve a call To assign the key as Public Hold 1 Choose Phone DSS Key Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Public Hold from the list 2 Press Confirm button to save the changes Private Hold The key can be configured as a private hold key During a conversation all members belonging t...

Page 97: ...re is a pull down menu in the Type field choose XML Group from the list 2 In the Line field choose a remote phone book to specify the record so you must configure the remote phone book at first 3 Press Confirm button to save the changes Group Pick up When you configure a Group Pick Up key you specify the extension group that you want to monitor Then when the monitored group receives a call you can...

Page 98: ...lished syntax to generate server side functions dynamically to meet the needs of the user xml file and then downloaded it to sip phone by http https so as to realize a simple browser features Using xml browser customers can achieve the personalized features such as weather information stock information date of inquiry access to address book google search news browsing playing music configuration o...

Page 99: ... conversation pressing the DSS key to start the recording process in the current Call 2 Enable the recording function the recording icon will be flashing for the ongoing recording process 3 Pressing the DSS key again to disable the recording function and the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To assign a DSS key as URL R...

Page 100: ...ss Confirm button to save the changes Prefix When you set up the function of prefix press this key the phone will be ready to make a new call and show up the content which your set previously on the dail interface And you could enter other figure and call out To assign the key as Prefix 1 Choose Phone DSS Key Memory Key or Line Key choose one of the keys you want to make the assignment there is a ...

Page 101: ...d choose ACD from the list 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the changes Note ACD is not available on all call servers For more information contact your system administrator Local Group The keys can be configured as Local Group key Then pressing this key under the idle status you can enter the Local Group interface To assign the key as Loc...

Page 102: ...d time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the changes or Cancel to cancel the change Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via...

Page 103: ...oup name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the t...

Page 104: ...Enterprise IP Phone Using the Advanced Phone Functions ...

Page 105: ...a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem Check which kind of DTMF you are using and whether it is compatible with the server Consult the payload value with your ISP How to change the time Select the time zone or enter the t...

Page 106: ...ion Select and Upgrade Firmware at the bottom of the page 2 Select the file to update and then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We ...

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