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Enterprise IP Phone Basic Call Functions

51

4)

Click

Confirm

button to save the changes.

Call Completion

Have encountered such a situation? When you call a contact, but the other side is
busy on a call. Do you want the server to inform you immediately when the contact
ends the call, in order to establish a conversation with each other in time? Call
Completion can help you to solve this problem.

To configure Call Completion via phone interface:
1)

Press the following hot keys:

Menu

->

Features

- ->

Call

Completion

to enter

into the configuration page.

2)

Press the

Switch

hot key, select whether to enable this option.

3)

Press the

Save

hot key to save your changes.

Answering a call

Answering an incoming call

1)

If you are not on an active call, lift the handset to answer it using the handset,

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Summary of Contents for SIP-T26P

Page 1: ... Venhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Released for firmware versions V61 WELL SIP T26P User manual ...

Page 2: ...ad the Packing List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate m...

Page 3: ...e 11 Customizing Your Phone 13 General Settings 13 Phone Status 13 Language 13 Time and Date 14 Keypad Lock 17 Audio Settings 18 Volume 18 Ring Tones 19 Codec Selection 21 Contact Management 22 Edit Add Delete Contact 22 Import Export Contact list 26 Blacklist 26 Remote Phone Book 27 Broadsoft 28 LDAP 29 Other Settings 30 Key as Send 30 Hot Line 31 Headset Prior 32 Dual Headset 33 Anonymous call 3...

Page 4: ...ds 48 Password dial 50 Call Completion 51 Answering a call 51 Answering an incoming call 51 Denying an incoming call 52 DND 52 Intercom 52 Call Forward 53 Active Call 55 Mute 55 Call Hold 55 Call Waiting 55 Call Transfer 56 3 way Conference 57 Network Conference 58 HuaWei ATS Conference 59 Message 60 Voicemail 60 SMS 62 Advanced Phone Functions 64 Account Settings 64 TLS 65 DNS SRV 66 Network Sett...

Page 5: ...iguration 79 Line 80 Speed Dial 80 BLF 80 BLF List 81 Voice Mail 81 Pick Up 81 Group Pick up 82 Call Park 82 Intercom 82 DTMF 83 Prefix 83 Local Group 83 XML Group 83 XML Browser 84 LDAP 84 Broadsoft Group 84 Conference 85 Forward 85 Transfer 85 Hold 85 DND 85 Redial 86 Call Return 86 SMS 86 Record 86 URL Record 87 Multicast Paging 87 Group Listening 88 Public Hold 89 Private Hold 89 Shared Line 8...

Page 6: ...tic Call Distribution ACD 90 Zero sp touch 91 URL 91 SNMP 91 Action URL 92 Action URI 93 Music on Hold 94 SIP Diversion Display 95 Suppress DTMF Display 96 Tone Settings 96 Voice 97 Ring 98 Trouble Shooting 1 ...

Page 7: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter ...

Page 8: ...rted 2 Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 9: ... the Phone This section introduces how to assemble the phone with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below ...

Page 10: ...apter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC...

Page 11: ...y DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ITSP for the User Name and Password for internet access Note ...

Page 12: ...ically within the set time Setting the power up time via web interface Click on Network Advanced Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web interface Configuring via keypad Network Settings Pres...

Page 13: ... someone calls in or there is a call on mute Hot Keys The screen will display labels for these keys to identify their context sensitive functions and you can custom hot keys under different status Line Keys These buttons are used to active up to the three user accounts DSS Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Trans...

Page 14: ...e following actions depending on your phone type Adjust the volume of the handset headset speaker ring tone and signal tone Allows hands free communication during calls Press it again to switch to the Group Listening mode Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Key...

Page 15: ...ome part s is under the public hold status and all of the members can retrieve the call Blinking green 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms Three way conference all of the parts press hold Off It is not active as BLA Table 3 Line Keys configured as BLF LED Status Description Steady green The monitored account is in idle ...

Page 16: ...he IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi lingual letters in lower case Input Method multi ...

Page 17: ...tion and Registration to get into the Web interface In many instances it is feasible to configure the phone via both Phone and Web interfaces however some features can only be configured via either Phone or Web interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware Network Phone Accounts Features Call Forward Call Waiting DSS Keys Key as ...

Page 18: ... Name Password SIP Server Register Status Server Option Registrar Server Registrar Port Outbound Proxy Server Backup Outbound Proxy Server OutBound Status NAT Traversal STUN Server STUN Status Missed call log Auto Answer Other Features Messages History Directory Contacts Blacklist Remote Phonebook Broadsoft Note The above table only indicates most of phone functions rather than all of them Please ...

Page 19: ...t and password default account and password are both admin Click Status directly to check the status Language The default Phone interface language is English The Web interface language will depend on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Port...

Page 20: ...t the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time Date 2 If SNTP Settings is selected the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Server...

Page 21: ...o choose a preferred date format the IP phone can support 7 kind of date display format 4 Press the Save hot key to save the changes and return to the previous screen To configure the Time and Date via the Web interface Click on Phone Preference to do the relating changes You can also configure the Update Interval which specifies the time frequency that the phone refreshes the time automatically P...

Page 22: ... via the Web interface 1 Click on Phone Preference Daylight Saving Time to do relating changes 2 Select Enable option then you can set the Daylight Saving Time 3 Select Automatic There is a table named as AutoDST xml has been saved in the configuration file if the table includes daylight saving time of your time zone it will show the Fixed Type By Date or By Week And the daylight saving time is un...

Page 23: ...ot be hung up by your party To enable keypad lock via Phone interface 1 Press Menu Settings Advanced Settings enter the password and then press Confirm hot key 2 Press Phone Setting Lock 3 Use the navigation keys or press the Switch hot key to highlight the one you want to lock 4 Press Save hot key to active the change or Back hot key to return to the previous screen 5 If Keypad Lock is enabled th...

Page 24: ...t password for unlock is admin Audio Settings Volume You can adjust the volume of handset speaker headset Ring To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings 2 Scroll to Phone Volume and press Enter hot key highlight the one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume 3 Press OK hot key to save th...

Page 25: ...ed via Phone interface When you adjust the ring volume to 0 or press the Silence hot key when there is incoming call the icon will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Settings 2 Scroll to Ring To...

Page 26: ...c one by click the Del button Note The ring tone file of system cannot be deleted To upload the new Ring Tone via Web interface 1 Click on Phone Preference Upload Ringtone 2 Click on Browse button to choose the specific ring tone file 3 Click on Upload button to upload the file Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other ...

Page 27: ...rred one for the chosen account in the scroll down menu then click Confirm button to save the changes Codec Selection The IP phone supports the following voice codecs G723_63 G722 G726 16 G726 24 G726 32 G726 40 PCMA G729 PCMU and G723_53 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs ...

Page 28: ...nterface 2 If codec G722 is negotiated the LCD screen prompts call in process with HD voice Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial and search for a contact in the contact list The directory includes Local Directory Blacklist Remote Phonebook and Broadsoft To add a Group via Phone interface 1 Press D...

Page 29: ... keys to select the group which you want to assign 7 Press Save hot key to add the contacts or Back hot key to cancel the change To edit a contact via Phone interface 1 Press Dir Local Directory 2 Select a group and press the Enter hot key 3 Use the navigation key to highlight the one you want to edit press Option Detail Enter to the edit interface 4 And then make the changes press Save hot key to...

Page 30: ...n to the directory Note If a contact is moved to the blacklist then the call from this contact cannot get through To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the call history list 2 Use the navigation keys to highlight a record and then press the Option hot key to pop up the field highlight Add to Contacts option then press the OK hot key to enter ...

Page 31: ...ing Your Phone 25 3 Then the phone will show the record which qualified To add delete edit move the contacts via the Web interface Click on Contacts Local Phone Book Please refer to the instruction above for the parameters detail ...

Page 32: ...s icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Blacklist If you add a contact to blacklist then the call from this contact cannot get through To add contacts to Blacklist via the Web interface 1 Click on Contacts Blacklist to enter the Blacklist interface 2 ...

Page 33: ...ried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the terminal for the user To set the Remote Phone Book via Web interface 1 Click on Contacts Remote Phone Book 2 Input the...

Page 34: ...r ID feature via web interface If it s enabled the phone displays the name of the caller stored in Remote Phone Book when there is an incoming call To enable search remote phone book via Web interface 1 Click on Phone Features 2 Select Enabled in the pull down menu of SRemoteNameEnable 3 Click Confirm to save the configuration Broadsoft Broadsoft phone book is the same as the Remote Phone Book Thi...

Page 35: ...the phone will search the local directory when there is a coming call If they can t find the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface 3 The function of Dial up directory under the dial interface each time you press a key ...

Page 36: ...send button To set the send key via the IP phone interface 1 Press Menu Features Key as Send Enter to enter the configuration page 2 Press the Switch hot key to choose a button that you want to use as the send key or disable this option 3 Press the Save hot key to save the changes To set the send key via the Web interface 1 Click on Phone Features Key As Send ...

Page 37: ...1 Press Menu Features Hot Line Enter to enter the configuration page 2 Enter the hot line Number and HotLine Delay time for example 20 seconds then press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Click on Phone F...

Page 38: ...place a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the HEADSET button to activate it for use press the Line key or the Answer soft key to receive a call will now connect to the headset automatically To enable Headset Prior via Web interface 1 Click on Phone Features 2 Select Enabled...

Page 39: ... phone interface 1 Press Menu Features Anonymous Call Enter to enter the configuration page 2 Press the Switch hot key you can choose the Line ID to enable this feature 3 Press the navigation keys to enter and select whether to enable the anonymous call function This feature allows making a call with the display of call identification information which has been blocked 4 If you want to realize thi...

Page 40: ...rver and the server will enable disable the anonymous reject function for your IP phone automatically 7 Press the Save hot key to save the changes Note This configuration is only available for the current default account To set the anonymous call via the Web interface 1 Click on Account Basic Anonymous Call to do the relating changes Please refer to the instruction above for the parameters detail ...

Page 41: ... key to save the changes Note If you enable the auto redial function after no operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically To configure auto redial via the Web interface 1 Click on Phone Features Auto Redial 2 Select Enabled or Disabled in the pull down menu then click Confirm button to save the change Auto Answer Auto answer allows an inco...

Page 42: ...y to enable or disable the auto answer function The default is Disable d Press the Save hot key to save the changes To configure Auto Answer via Web interface 1 Click on Account Basic Auto Answer 2 Select Enabled or Disabled in the pull down menu click Confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record This function can only be set...

Page 43: ... feature allows you to download call history from the server Enter the URL port username password and rename the phonebook Configure Call Log via web interface 1 Click on Contacts Call Log 2 Select the Call log Item 3 Enter the Display Name URL Port Username and Password ...

Page 44: ...ave the changes To check Call Log via phone interface 1 Press Menu History Type Network Call Log 2 Select the Call log Item press Enter to download the call log Logo Customization You can upload your own logo which would be shown in the idle screen Upload the logo via web interface 1 Click on Phone Features Use Logo Custom Logo via the Web interface click on Browse button and select the correspond...

Page 45: ...ogo to be a System Logo or a Custom Logo and the Custom Logo can be deleted 3 Only support DOB format file For more information please contact the system administrator Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs ...

Page 46: ...erent function keys according to his her own requirement or habit To set up softkey via web interface 1 Click on Phone Softkey Layout 2 In the Custom Softkey field select Enable in the pull down menu 3 You can select the corresponding call states which you want to set up the softkey in the Call States field 4 Highlight the desired one in the Unselect Softkeys Select Softkeys list and press the to ...

Page 47: ...hen you set up the Selected Softkeys key more than 4 options the LCD of phone will transfer the forth key with More automatically which can be use to switch to the next page and continue to show up the other key Live Dialpad The feature defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Click on Phone Preference Live Dialpad 2 Enable o...

Page 48: ...combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 0 out the number will be replaced by 0086 automatically To set a Dial Plan via the Web interface 1 Click on Phone Dial Plan Replace Rule 2 Enter the desired Prefix Replace and Account 3 Click Add button to save the changes 4 You can also delete a specific one from the dial pl...

Page 49: ...u to define the specific length of any number letter in advance for example xxx next time when users dial 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing Send button To set a Dial Plan via the Web interface 1 Click on Phone Dial Plan Dial now 2 Enter the number in Dial now Rule and Account ...

Page 50: ...ning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well...

Page 51: ...ount field you can enter 1 2 3 1 represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Click on Phone Featu...

Page 52: ...s IP address on Web page when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Click on Phone Features PushXML Server IP enter the server IP in the field 2 Click the Confirm button to save the change ...

Page 53: ...n is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When disable the function the phone will not reboot Configure watchdog via web interface Click on Phone Preference WatchDog in the pull down menu select enable or disable this function ...

Page 54: ...you dialed must be in accordance with SIP server If you have registered more than one account you can select a certain account to make your call 1 Press the Right navigation key to select a default account when your phone is in idle status 2 In the dial up interface press the Line hot key to select an account Then press the Select hot key to confirm 3 Press the three line keys on the keypad to act...

Page 55: ...Contact Local Phone Book BlackList click on the number which you want to dial out and then the phone will dial out by default account 2 Or click on Contact Phone Call Info enter the number in Dial a Number select the line from the Outgoing Identity list Then click on the Dial button to call out ...

Page 56: ...inning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone To configure password dial via web interface 1 Click on Phone Features PswDial in the pull down menu se...

Page 57: ... to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu Features Call Completion to enter into the configuration page 2 Press the Switch hot key select whether to enable this option 3 Press the Save hot key to save your changes Answering a call Answering an incoming ...

Page 58: ... call record in the Call History You can also set DND function by the DND Code 1 Press Menu Features DND Code to enter the configuration interface 2 Set the DND On Code and the DND Off Code then press the Save hot key to save the changes 3 If the DND mode is not enabled when you press the DND hot key the phone will send a message to the server and the server will turn on the DND function Then any ...

Page 59: ...nfigure Intercom option via web interface 1 Click on Phone Features 2 Configure Allow Intercom Intercom Mute Intercom Tone or Intercom Barge You can refer to the above instruction for more information Call Forward This feature allows you to forward an incoming call to another phone number such as a cell phone or voice mailbox The following call forwarding events can be configured Always Incoming c...

Page 60: ... phone will not show the record in the call history 5 Press Save hot key to save the changes To configure Call Forward via Web interface Click on Phone Features Forward to do the relating changes Please refer to the above configuration information In addition you can enable or disable the phone to forward an incoming call to international number which begins with the international call prefixes of...

Page 61: ...call is put on hold To hold resume a call via Phone interface 1 Press the HOLD button or Hold hot key to place your active call on hold 2 During the call there will be a dodo sound for each 30 second suggesting that the current call is placed on Hold 3 If there is only one call on hold press the Resume hot key or Hold button to retrieve the call 4 If there are more than one call on hold press the ...

Page 62: ...ges or Back hot key to return to the previous menu To enable disable Call Waiting via Web interface Click on Phone Features Call Waiting option to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Tra...

Page 63: ...utton or Transfer hot key to complete the transfer 3 A will be disconnected from the call Call is established between B and C To configure Semi Attended Transfer via phone interface 1 A and B is on an conversation A press the TRAN button or Transfer hot key to place B on hold then A can dial the new number of C or press Directory hot key to enter the contact list then choose a record and press the...

Page 64: ...the meeting conference on the server To enable network conference via web interface 1 Click on Account Account X Advance Conference Type there is a pull down menu choose Network from the list 2 Enter the Conference URI 3 Click Confirm button to save the changes To establish a conference 1 Press the Conference hot key or Conf button during an active call 2 Enterl the number to conference in then pr...

Page 65: ... To establish a conference 1 Press the Conference hot key or Conf button during an active call 2 Dial the number to conference in then press the Send hot key 3 When the call is answered press the CONF button or Conference hot key 4 After the conference is established initiator can continually add conference members press Add hot key to enter into dial up interface enter the number press Send butto...

Page 66: ...ally stored on a media server of local or hosted VoIP telephony system it can be retrieved from phone New voice messages can be indicated both acoustically and visually as described below The idle screen will indicate the new voice messages coming The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Use the navigat...

Page 67: ...re able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key or the Message button if you have already set the Voicemail number 2 User may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Voice mailbox is enabled and Users are able to listen to your new and ol...

Page 68: ...n account which is used to send out the message and the number you want to send to 3 Press Send hot key to send out the message or Back hot key to return to the previous menu To edit a new message via the Phone interface 1 Press Menu Messages Text Message New Message to enter 2 Edit the new message use the abc hot key to change the Input Method 3 Press Send hot key to send out the message or Back ...

Page 69: ...nterprise IP Phone Basic Call Functions 63 3 Click Send button to send out the message or Cancel button to cancel the operation Note You cannot perform the messaging via Web interface except edit Message ...

Page 70: ...ime frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a pe...

Page 71: ... can consult your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS the IP phone UI will display the icon in ring back interface ...

Page 72: ...on and then click the Confirm button to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available To set DNS SRV via web interface Click on Account Basic select Transport option in the pull down menu you can select the DNS SRV option and then click the Confirm button to save the change ...

Page 73: ...ne will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server cannot work Field Name Description Start IP Address Indicate the range of the IP address End IP Addres...

Page 74: ...s a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voic...

Page 75: ...turn to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Click on Network Advanced to do the relating configuration You can consult your system administrator for more information LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local n...

Page 76: ...rval in Packet Interval field 3 User can also disable this function when select Disable in active field 4 Click the Confirm button to save the changes HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP To configure HTTPS settings via Phone interface 1 Press Menu Settings Advanced Settings ...

Page 77: ...hen click the Confirm button to save the changes Note 1 For more details of the HTTPS you can consult with your system administrator 2 IP phone also support Internet Protocol Version 6 Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interfa...

Page 78: ...d to enter the required password the default one is admin 3 Scroll to Set Password press Enter hot key 4 You are prompted to enter the Current New and Confirm password press abc hot key to change the input method 5 Press Save hot key to confirm the change or Back hot key to return to the previous menu To change the administrator password via Web interface Click on Security Password admin enter the...

Page 79: ...one interface 1 Press the Menu Settings Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to factory option and press Enter hot key to enter the configuration interface 4 You are prompted to confirm the change press OK hot key to reset to factory settings or press Cancel hot key to return to previous menu 5 It will take a few minutes to ...

Page 80: ...et please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface Warning Please do not power off or unplug the Ethernet cable during the...

Page 81: ...er interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore 2 The upgrade priority is PNP Custom Option URL by descending 3 Users can also delete some configuration options by Auto provision for example to delete the admin password 4 Automatic firmware upgrade via the keypad is available only under the circumstance of all...

Page 82: ...Save hot key to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power is on or press the corresponding DSSKEY the phone will turn to the zero sp touch interface Configure Zero sp touch when the power is on via web interface 1 Click on Upgrade Advanced Zero Active in the pull down menu select E...

Page 83: ...erface press next key to enter an AutoP setting interface enter the corresponding contents press OK key to save the settings or Back key return to previous menu System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log 1 Click on Upgrade Advanced select Export System Log type if the ty...

Page 84: ...top to stop capture the trace and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fail...

Page 85: ...d type on the Memory key or LINE key and provides a description of each feature The Memory key s default value for each key is N A which indicates the DSS key hasn t been configured for any features The Line key s default value for each key is Line N A Line Speed Dial BLF BLF List Voice Mail Pick Up Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Broadsoft Group ...

Page 86: ...ction allows you to speed up dialing numbers often used or hard to remember Optionally you can also configure a speed dial key to dial prefix numbers With this option the prefix numbers automatically dial when you press the DSS key Configure the key as Speed Dial 1 Click on Phone DSS Key Memory Key or Line Key 2 Speed Dial is selected from the pull down menu Type 3 Enter the number you want to dia...

Page 87: ... Phone DSS Key Memory Key or Line Key 2 Select BLF List from the pull down menu of Type 3 In the Line field select a line for which to apply this key 4 Click Confirm button to save the configuration Voice Mail This key function is configured as Voicemail which allows you to retrieve voicemail quickly by pressing this key Configure the key as Voice Mail via web interface 1 Click on Phone DSS Key Me...

Page 88: ...n allows you to place a call on hold at one phone and then retrieve the parked call from any other phone When the conversation which is monitored is transferred to an unused extension you can press this key to retrieve the call Configure the key as Call Park 1 Click on Phone DSS Key Memory Key or Line Key 2 Call Park is selected from the pull down menu Type 3 Enter the feature code for example ent...

Page 89: ...le state the phone will be ready to make a new call and show up the prefix number which your set previously on the dial interface You can enter other digit and then dial out Configure the key as Prefix 1 Click on Phone DSS Key Memory Key or Line Key 2 Prefix is selected from the pull down menu Type 3 Enter the specific number in the Value field 4 Click Confirm button to save the changes Local Grou...

Page 90: ...re the key as Xml Browser 1 Click on Phone DSS Key Memory Key or Line Key 2 Xml Browser is selected from the pull down menu Type 3 Enter the URL address you want to connect to in the Value field 4 Click Confirm button to save the changes LDAP This key function allows you to access LDAP quickly you can refer to Contact Management LDAP for more details Configure the key as LDAP 1 Click on Phone DSS ...

Page 91: ...3 Enter the extension you want to forward to in the Value field 4 If you leave the Value field blank the DSS key acts as a Forward button 5 Click Confirm button to save the changes Transfer This key function allows you to perform the Blind Attended Semi Attended Transfer during a conversation Configure the key as Transfer 1 Click on Phone DSS Key Memory Key or Line Key 2 Transfer is selected from ...

Page 92: ... to call return the latest call you received Configure the key as Call Return 1 Click on Phone DSS Key Memory Key or Line Key 2 Call Return is selected from the pull down menu Type 3 Click Confirm button to save the changes SMS This key function allows you to access the Text Message interface quickly when press it in the idle state Configure the key as SMS 1 Click on Phone DSS Key Memory Key or Li...

Page 93: ...ultaneously in a single transmission from the source creating copies automatically in other network elements A multicast paging is essentially a predefined broadcast address that the phone is programmed to listen to Each phone can be configured to listen to as many as 10 different multicast IP addresses The priority of the IP Addresses is equivalent to the stream priority 1 is the highest 10 is th...

Page 94: ...ing and receiving of the multicast RTP there is no sip signaling involved The phone receiving RTP will display the preconfigured listening multicast label Label to the user Note 1 Multicast RTP is one way only from sender to the multicast address es receiver 2 For outgoing RTP multicasts all other existing calls on the phone will be put on hold Group Listening This key function allows you to enabl...

Page 95: ...tatus monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this status and are blocked from using this line appearance until the line goes back to idle or the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line a...

Page 96: ...he advanced mode Or you can leave it blank to activate base mode 4 Click Confirm button to save the changes Automatic Call Distribution ACD The Phone supports an Automatic Call Distribution ACD feature for specific servers The ACD feature allows the ACD system to distribute calls from a queue to registered IP phone users agents To use the ACD feature on the phone the user should pre configure a pr...

Page 97: ...one DSS Key Memory Key 2 URL is selected from the pull down menu Type 3 Enter the URL in the Value field 4 Click Confirm button to save the changes SNMP Simple Network Management Protocol SNMP is an Internet standard protocol for managing devices in IP networks It is used mostly in network management systems to monitor network attached devices for conditions that warrant administrative attention S...

Page 98: ...gth string read only 1 3 6 1 2 1 37459 2 1 4 0 The time in hundredths of a second since the network management portion of the system was last re initialized read only 1 3 6 1 2 1 37459 2 1 5 0 The IP Phone s Firmware version read only 1 3 6 1 2 1 37459 2 1 6 0 The IP Phone s Hardware version read only 1 3 6 1 2 1 37459 2 1 7 0 Model of machine read only OID Description MAX ACCESS 1 3 6 1 2 1 37459...

Page 99: ...e model name of the phone firmware Firmware version of the phone active_url SIP URI of the active user active_user User part of the SIP URI of the active user active_host Host part of the SIP URI of the active user local SIP URI of the caller remote SIP URI of the callee display_local Display name of the caller display_remote Display name of the callee call_id Call id duration Call duration callDi...

Page 100: ...utoP Check the Auto provision key DNDOn Enable DND key DNDOff Disable DND key ATrans XXXX Attended Transfer to extension XXXX key BTrans XXXX Blind Transfer to extension XXXX key CALLEND Press the Cancel or Reject soft keys Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold To ...

Page 101: ...aller ID of the initiator Alice and the diverted party John See example of the phones LCD below Alice s phone Mary s phone Alice 3606 calls John s phone which is busy Mary 3601 receives the incoming call from Alice and diverts to Mary diverted from John Note 1 Diversion is not available on all servers Please contact your system administrator for more information 2 Redirected call information is se...

Page 102: ...0ms delay To configure Suppress DTMF Display via Web interface 1 Click on Phone Features 2 Select Enabled in the pull down menu of both Suppress DTMF Display and Suppress DTMF Display Delay 3 Click Confirm to save your configuration Tone Settings You can use the country tone or if you don t want to use the default one you can custom it by yourself You can define the frequency and time period of al...

Page 103: ...n VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation Parameter Description JITTER BUFFER It is a shared data...

Page 104: ... can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Click on Phone Ring 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To select a special ring tone for the group ...

Page 105: ...Enterprise IP Phone Advanced Phone Functions 99 4 Click the Confirm button to save the changes ...

Page 106: ...ake sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to change the time Select the time zone or enter the time information manually on t...

Page 107: ... Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you select is provided by your service provider or the device will probably crash after the update The manual is only for reference WELL reserve the right to improve or change the product and the user guide without notice You can download the latest user manuals from ou...

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