INTRODUCTION
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Anti-Virus Software
Welch Allyn recommends the use of anti-virus (AV) software on computers hosting the RScribe application. The
following guidelines apply in the use of AV software:
Customer is responsible for installation and maintenance of AV software.
AV software updates (software and definition files) should not be applied during active use of the RScribe
application.
o
AV patch updates and system scans should be scheduled for time periods when the system is not
actively in use or should be performed manually.
AV software must be configured to exclude files/folders as defined in
Cautions
in User Safety Information
and below:
o
Welch Allyn recommends excluding the RScribe database folder (normally
C:\ProgramData\MiPgSqlData
) from the folders to be scanned.
If a technical support issue is reported, you may be asked to remove the virus scanning software to allow
investigation of the issue.
Encrypt Protected Health Information (PHI) Stored in RScribe
The RScribe database may be configured for Windows Encrypted File System (EFS) for protection of patient data
security. EFS encrypts individual files with a key stored with the Windows user account. Only the Windows user
that encrypts or creates new files in an EFS-enabled folder can decrypt the files. Additional users can be granted
access to individual files by the original account that encrypted the files.
NOTE: The RScribe system database must be unencrypted prior to performance of any software upgrades.
Contact Welch Allyn technical support if your facility requires this security feature.
