Troubleshooting
103
Operating instructions – AC SMART
Error ID
Description
Recommended action
4
A relay in the EV charging box is
defective.
►
Disconnect the vehicle from the EV charging box.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
Connect the vehicle to the EV charging box once
again.
►
Start the charging process.
►
If the error occurs again, contact an electrician.
5
A DC residual current was detected.
The vehicle can be the cause of the
fault.
►
Disconnect the vehicle from the EV charging box.
►
Wait until the LED status indicator is illuminated
green.
►
Connect the vehicle to the EV charging box once
again.
►
Start the charging process.
►
If the error occurs again, try to start a charging
process with another vehicle.
►
If the error occurs again, contact an electrician.
6
An AC residual current was detected.
The vehicle can be the cause of the
fault.
►
Disconnect the vehicle from the EV charging box.
►
Wait until the LED status indicator is illuminated
green.
►
Connect the vehicle to the EV charging box once
again.
►
Start the charging process.
►
If the error occurs again, try to start a charging
process with another vehicle or another charging
cable.
►
If the error occurs again, contact an electrician.
7
The residual current measurement
module in the EV charging box is
defective.
►
Disconnect the vehicle from the EV charging box.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
Connect the vehicle to the EV charging box once
again.
►
Start the charging process.
►
If the error occurs again, contact an electrician.
8
The vehicle requires active ventilation
of the charging station.
Active ventilation of the charging station cannot be
ensured by the EV charging box.
►
Contact the manufacturer of your vehicle.